Point of Rental Software

Title: Inbound Sales Development Rep Location: Fort Worth, Texas Department: Sales Development Job Description: Position at Point of Rental Software As a Sales Development Representative (SDR) at Point of Rental, you will be the first point of contact for many prospective customers. In this role, you will qualify and disqualify inbound leads, prospect for new opportunities, and partner closely with Account Executives to ensure high-quality opportunities move efficiently through the sales process. This is a fast-paced, customer-facing role for someone who is motivated, and highly organized. Success in this role requires strong communication skills, sound judgment, attention to detail, and a genuine commitment to helping customers while protecting the sales team’s time and focus. Responsibilities First 3-6 Months - Learn Point of Rental’s products, market, messaging, and customer segments - Learn and effectively use the tools required to succeed, including Salesforce, chat tools, Zoom, scripts, and product resources - Respond professionally to inbound leads through phone, email, and chat - Qualify and disqualify inbound opportunities based on need, fit, budget, and target profile - Ask strong discovery questions to uncover customer pain points and business needs - Develop relationships with Account Executives, and Sales Engineering teammates - Build a strong understanding of how to identify high-quality opportunities and avoid poor-fit meetings - Consistently meet goals for initial presentation setup and other team expectations 6 Months - 2 Years - Continue building product knowledge, industry knowledge, and selling skills - Improve ability to identify, qualify, and advance opportunities with sound judgment - Handle more complex inbound conversations and objections, including pricing conversations - Work with mentors and managers to set development goals aligned with advancement - Demonstrate the self-starting behavior, organization, and preparation needed for promotion Qualifications - Undergraduate degree preferred, but not required - Experience in sales, customer service, or a customer-facing role is a plus - Strong written and verbal communication skills - Attention to detail and strong organizational habits - Ability to professionally represent the company as the first point of contact - Self-starter with the ability to solve problems independently before escalating - Comfortable working in a fast-paced, multi-channel environment - Tenacity, discipline, and a strong desire to succeed - Ability to handle feedback, improve quickly, and stay accountable to goals Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical, Dental, Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). M-F; Daytime Hours; Hybrid Work Environment. WE ARE ONLY CONSIDERING CANDIDATES FROM THE DFW METRO FOR THIS POSITION! PORS is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact HR.

Role Description As Software Implementation Consultant, you will be the trusted advisor and product expert for our new and existing clients. You will leverage your deep, decade-plus experience in the equipment hire industry to lead clients through the entire software implementation lifecycle—from initial discovery and scoping to system configuration, training, and successful go-live. Your primary objective is to ensure our software, particularly our flagship Syrinx system, is configured to meet the unique business needs of each client, driving user adoption and delivering maximum value. Key Responsibilities - Project Scoping & Discovery: - Lead detailed discovery workshops with key client stakeholders to thoroughly understand and document their business processes, operational workflows, and strategic goals. - Analyse client requirements and map them to the capabilities of our software solutions. - Develop comprehensive Scope of Work (SOW) documents, feeding into project plans that outline timelines, deliverables, and responsibilities. - System Configuration & Solution Design: - Act as the primary functional lead for configuring the Point of Rental software to align with the client's documented requirements. - Translate complex business needs into practical, efficient system setups, including workflows, user permissions, custom fields, and reporting dashboards. - Advise clients on industry best practices for equipment hire, inventory management, maintenance scheduling, and financial integration. - Training & User Adoption: - Develop and deliver tailored training programs for various user groups, from front-line counter staff to back-office administrators and management. - Conduct both remote and on-site training sessions, ensuring users are confident and competent with the new system. - Provide dedicated support during the critical go-live phase to ensure a smooth transition and immediate operational success. - Consulting & Relationship Management: - Serve as the primary point of contact and subject matter expert for the client throughout the implementation project. - Build strong, collaborative relationships based on your credibility and industry knowledge. - Proactively identify potential project risks and develop effective mitigation strategies. Qualifications - A minimum of 5 years of hands-on experience, ideally working at management level within the equipment hire industry (e.g., Plant & Tool Hire, Heavy Equipment, Specialist Hire). - In-depth understanding of core hire business processes, including quoting, contract management, dispatch & logistics, asset maintenance, and invoicing and accounting. - Exceptional communication, presentation, and interpersonal skills, with the ability to confidently lead workshops and train diverse audiences. - Strong analytical and problem-solving abilities, with a talent for translating business challenges into technical solutions. - Highly self-motivated and disciplined, with the ability to manage multiple projects concurrently and work effectively in a remote setting. - Full, clean driving license and a willingness to travel to client sites across the UK and occasionally Europe. Requirements - Direct, hands-on implementation or power-user experience with Point of Rental Syrinx. - Experience with other hire management software systems.

Project Manager - Customer Onboarding Job Summary We are seeking an experienced Project Manager to join our team to manage the onboarding of new customers onto our software, and the upgrading of existing customers to our latest software. As the Project Manager, you will be responsible for ensuring that the onboarding and upgrade process runs smoothly, and that customers receive excellent service throughout the process. You will be responsible for managing the entire project lifecycle from initiation to closure. Key Responsibilities ● Work closely with the Sales and Customer Success teams to understand customer needs and develop a comprehensive onboarding and upgrade plan that meets customer expectations. ● Develop and maintain project plans and schedules, ensuring all tasks and milestones are completed on time and within budget. ● Ensure that all stakeholders are informed and engaged throughout the project, providing regular updates and managing expectations. ● Develop and maintain project documentation, including project charters, scope statements, risk assessments, and status reports. ● Manage project resources, including internal team members and external vendors, to ensure project success. ● Collaborate with the product development team to ensure that customer feedback is incorporated into the software development process. ● Conduct post-implementation reviews to ensure that project deliverables are met and customer satisfaction is achieved. Qualifications ● Bachelor’s degree in a related field or equivalent work experience. ● At least 3 years of experience in project management, preferably in software implementation or upgrades. ● Excellent communication skills, both written and verbal. ● Strong organizational and time management skills with the ability to prioritize and multitask effectively. ● Ability to work independently and as part of a team. ● Knowledge of project management methodologies and tools. ● Experience with Agile/Scrum methodologies is a plus. ● Familiarity with software development and implementation processes. Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). 100% Remote Work Environment + 2 Company Onsites per year. The base pay range for this position is $70,000 to $80,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. Who we are looking for... As a leader in rental software, we uphold the highest standards through empowering our customers and employees, principled decision-making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. Requirements The Implementation Consultant manages the strategic Elite product end-to-end implementation process, including basic project management, training, configuration and checking data integrity for POR clients. This role requires in-depth knowledge and experience the customer workflow and helping them to use our solution best. As any other team member, this individual should always be seizing opportunities for continuous improvement, staying up to date on the capacity of the software, as well as learning the rental industry. Key Performance Areas - Course adaptation for all Point of Rental Elite products and specific customer needs - Training Delivery (mainly online) - Course Administration and Effectiveness Monitoring - In deep product knowledge - Strong desire to advance in personal Development - Project Management capabilities Responsibilities - Deliver implementation consulting, training, and advisory services on Point of Rental software solutions to clients - Collaborate with the Learning & Development team to design and improve effective training programs, incorporating appropriate learning strategies, tools, and delivery methods - Plan, schedule, and deliver training sessions to support project milestones and ensure implementation timelines remain on track - Monitor and maintain project plans, update task progress, and communicate implementation status to stakeholders - Complete all required training documentation and administrative tasks accurately and on time, including pre-training evaluations and post-training reports - Identify and resolve client issues during implementation and training, escalating to the appropriate teams when necessary - Deliver professional, high-quality training and consulting services that support successful client adoption of the software - Collaborate cross-functionally with internal teams to ensure accuracy, consistency, and effectiveness in product training and implementation guidance - Continuously develop and maintain expertise in Point of Rental software, including staying informed on new features, industry trends, and best practices - Identify opportunities for additional consulting or services and coordinate with the appropriate teams for follow-up - Manage responsibilities independently while maintaining efficiency, organization, and accountability throughout implementation projects Qualifications - 5+ years experience in the equipment or party/event rental industry - 5+ years as a Trainer of web-based software solutions - Experience delivering webinars using Zoom, Google Meet, Microsoft Teams, or other similar mediums - Experience delivering stand-up instructor-led sessions to large audiences - Demonstrates professionalism and exhibits the company’s core values at any time - Demonstrated understanding of the customer’s business operations and the ability to interpret customer goals, objectives, and accountabilities - High proficiency in training, coaching, and consultative leadership - Excellent organizational skills Expectations - Bachelor's Degree required - Excellent presentation, training, and communication skills (verbal and written) - Excellent customer service skills - Proficiency in a variety of training delivery methods including classroom, computer, Web, and virtual classroom - Strong understanding of eLearning technologies and online systems - Consulting approach - Excellent written and oral English communication skills - Ability to travel -domestic- (note: less than 20% travel maybe required) Preferred Competencies - Knowledge of the Rental industry, rate structures, and rental industry best practices - Knowledge of database structures (SQL) - Knowledge of Point of Rental Software Job Type: Full Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision) + 401(k) Matching (Up to 4%) + 120 Hours PTO. M-F; Daytime Hours. Work Environment: Open to Onsite, Hybrid, or 100% Remote. Travel Required. The base salary for this position is $70,000 - $85,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

Integrated Payments Specialist Location: Dallas-Fort Worth Area Full-Time: 40 Hours/Week Annual Base Salary: $50,000 Time Zone: Must be available during U.S. Central Standard Time (CST) business hours Reports to: Payments Manager (Cal Grant) Supports: Broader Integrated Payments Team at Point of Rental About the Role Point of Rental (POR) is seeking a dynamic and detail-oriented Integrated Payments Specialist to join our team. In this role, you will act as a key operational arm of our Integrated Payments initiative—ensuring POR customers successfully adopt and implement our payments platform. You will drive engagement by making outbound calls to customers, coordinating technical onboarding tasks, and managing follow-through for larger projects. This position requires someone who is proactive, fluent in English, comfortable navigating ambiguity, and able to collaborate across teams and with third-party partners like GPI and Stripe. Core Job Functions SDR / Scheduling - Initial customer outreach and scheduling for payment adoption - Make 20–40 outbound calls daily to existing customers (e.g., unintegrated, not processing ACH, enrolled but inactive) - Set and confirm appointments with Payments Account Managers (AMs) - Follow up with customers on: - ACH enrollment status - Consumer Portal implementations - Log all interactions in Salesforce - Send follow-up communications and manage touchpoints via Gmail and Google Sheets Payments Coordination - Work with partners to address credential, hardware, and implementation issues - Partner with GPI and Stripe to: - Request and organize credentials for payment processing - Identify and manage hardware needs at customer locations - Coordinate new location onboarding - Track credential issues and escalate when needed - Collaborate with internal POR teams to ensure accurate and timely customer enablement Payments Project - Lead execution for large or complex customer rollouts - Coordinate implementation timelines across customer teams and payment providers - Ensure successful credential setup, training, and go-lives for multi-location businesses - Drive stakeholder alignment, follow-up tasks, and change management - Serve as a liaison between customers, Payments AMs, and partners throughout onboarding Payments Retention - Handle all inbound requests for rate reviews and contract adjustments to support long-term customer retention - Manage all inbound customer requests and inquiries regarding payment processing rates and contract terms. - Analyze customer transaction data in Google Sheets and Stripe/GPI portals to prepare internal rate review proposals. - Coordinate internal review and approval of rate adjustments with Payments Management and Finance teams. - Communicate approved rate review outcomes and any necessary contract amendments clearly and professionally to the customer. - Log all rate review interactions, documentation, and final decisions in Salesforce for audit and retention tracking. Tools You’ll Use - Salesforce – for CRM and activity tracking - Gmail – for customer and partner communication - Google Sheets – for credential tracking, appointment logs, and project progress - Stripe / GPI portals – for credential lookup and resolution (as needed) What We’re Looking For - Fluent spoken and written English - Energetic and confident phone presence; professional email communication - Self-starter with the ability to prioritize and problem-solve independently - 1–2 years of experience in sales, sales support, customer service, or SaaS operations preferred - Strong familiarity with Salesforce, Gmail, and Google Sheets - Must be available U.S. CST hours 8 hours daily or some combination totaling 40 a week Performance Expectations (KPIs) - Outbound calls per day - Appointments scheduled with Payments AMs - Customers implemented and active - Credential/issue resolution time - Customer go-lives completed - Time to value from first touchpoint to processing launch Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). 100% Remote Work Environment. The base salary for this position is $50,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Support Solutions Engineer, you will be supporting customers using Point of Rental software. The primary role of the Support Solutions Engineer is to deliver an awesome experience to our customers. A qualified Technician thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. - Advanced Troubleshooting: - Diagnose and resolve complex software issues, utilizing in-depth technical knowledge and analytical skills. - Technical Support: - Provide support for software applications. Address defects, performance issues, and user inquiries. - Respond to customer requests for assistance advising them on how to utilize the software to its full potential. - Use knowledge and skills to address customer’s needs and resolve problems within existing specifications and defined standards. - Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments. - Provide timely follow-up to customers and an exceptional support experience. - Provide thorough and complete case notes and documentation of customer issues. - Receive customer calls, chats, and email inquiries. - Analyze customer problems and research solutions using the base knowledge of the software. - Diagnose customer issues through process of elimination by asking probing questions. - Provide easy-to-understand answers adapted to the customer situation. - Document issues appropriately based on existing guidelines. - Escalation Management: - Act as a point of escalation for Tier 1 support staff, ensuring that issues are resolved in a timely and efficient manner. - Documentation: - Maintain detailed records of support requests, troubleshooting steps, and resolutions. Document known issues and solutions for future reference. - Collaboration: - Work closely with development teams to identify and address software issues. Provide feedback for continuous improvement. - Training and Mentoring: - Assist in training Tier 1 support technicians and contribute to the development of support documentation and knowledge base articles. - Customer Interaction: - Communicate with end-users to understand their issues, provide updates on resolution progress, and ensure a high level of customer satisfaction. - System Monitoring: - Monitor software performance and stability. Implement proactive measures. Qualifications - 5+ years of experience in the Rental Industry, preferably using Point of Rental software. - Strong knowledge of software troubleshooting techniques, operating systems, and applications. Experience with SQL. - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience preferred. Requirements - Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues. - Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively. - Proven ability to deliver exceptional customer service and maintain positive relationships with end-users. Benefits - Full-Time, Exempt. - Base Salary + Benefits (Medical/Dental/Vision). - 120 Hours PTO. - 100% 401(k) Matching (Up to 4%). - M-F, Daytime Hours; 100% Remote; Some travel required for company events. - The base pay range for this position is $70,000 to $80,000 per year.

A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. About Point of Rental... At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, and Australia, but we’re run like a family business – the meetings are few, and the bonding opportunities are genuine. And though we’re in an industry based on the concept of taking items only as long as you need them before returning them, we’re fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem on their own – but work within POR to assist and delight our customers. Duties & Responsibilities - Act as first point of contact for POR customers (Phone, email, chat) - Respond to customer requests for assistance - Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards - Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments - Provide timely follow-up to customers and an exceptional support experience - Provide thorough and complete case notes and documentation of customer issues - Prioritize incoming issues and route to the appropriate resources for resolution Qualifications & Skills - Excellent customer service attitude - Team player - Demonstrated verbal and written communication skills - Time Management and problem-solving skills - Attention to detail and ability to collect and document detailed information regarding customer issues - Ability to listen intently and understand underlying concerns - Ability to empathize and relate to customers - Ability to navigate any question or issue and direct customer to the right person or team to assist - Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ) - Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email) - Project Management, technical aptitude, and analytical skills a plus Job Type: Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision), 120 Hours PTO, 100% 401(k) Matching (Up to 4%). M-F, Day-Time work schedule. Open to On-Site, Hybrid, and Remote Work Environments. The base pay range for this position is $50,000 to $55,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a skilled programmer with experience with front and back end development to join our team of passionate, driven, fun-loving full stack developers. If that ignites your passion, read on. - Experience working with Syfony, Zend, Laravel, CakePHP, or similar MVC frameworks for PHP - Demonstrable knowledge of basic JavaScript, MySQL, and/or the LAMP stack - Excited to work on an enterprise web application, learn new technologies and languages, and be a strong independent problem solver - Drive innovation in one of our fastest growing products Qualifications - At least 2 years experience as a developer/software engineer - Experience with Angular, AngularJS, Vue, React, or a similar Single Page App Front End Framework - At least 2 years experience with PHP, Java, or .Net and a willingness to work with PHP in a LAMP Stack - At least 2 years experience with an RDBMS such as MySQL, Postgres, Oracle, Sybase or similar Requirements - Full stack development - AWS - Microservices/serverless, especially via AWS Lambda - Angular (2 – 7) - AngularJS Responsibilities - Develop, Test, and Deploy complex software solutions that solve real world challenges for our customers - Peer program, write automated tests, peer review code - Continue learning through conference attendance, courses, and cross-training Benefits - Full-Time, Exempt - Base Salary + Benefits (Medical/Dental/Vision) - 120 Hours PTO - 100% 401(k) Matching (Up to 4%) - Open to 100% Remote or Hybrid Environments