Role Description Are you a hospitality professional who believes exceptional experiences are built through great systems, high standards, and attention to detail? Do you enjoy improving performance across multiple sites, influencing teams and service providers, and creating environments where people feel genuinely cared for? Can you combine operational insight, hospitality expertise, and a passion for people to elevate service standards across a complex healthcare environment? If so, this role may be a great fit for you. The Hospitality Specialist is responsible for developing, improving, and governing hospitality policies, standards, processes, and systems across Nurture Health's national rehabilitation hospital network. This is not a traditional hospitality operations role. Beyond food, cleaning, laundry, and support services, our focus is on creating therapeutic, comfortable, aesthetically pleasing environments and personalised experiences that support recovery and enhance the patient and family journey. Working closely with facility teams and outsourced service providers, you will use operational insight, performance data, and hospitality expertise to strengthen hospitality outcomes across the organisation. You will: - Analyse hospitality performance across multiple facilities, combining operational understanding with quantitative and qualitative data to identify trends, risks, and opportunities for improvement. - Design and continuously improve hospitality policies, standards, governance mechanisms, processes, and systems that support consistent, evidence-based practice across the network. - Influence service providers, facility teams, and colleagues by providing specialist hospitality expertise that drives exceptional hospitality outcomes, consistent standards, and organisation-wide improvement. Qualifications - NQF Level 7 qualification in Hospitality Management or a related discipline. - Proven experience in successfully managing hospitality policies, processes, and automated systems within an organisation deploying a hybrid outsourced delivery model (internal coordination with specialist service providers). - Professional-level hospitality and guest-service knowledge as set out in HIPSA’s “Hospitality Professional” designation framework, and its application within the South African healthcare context. Requirements - Passionate about hospitality and its role in comfort, dignity, healing, human connection, and exceptional patient experiences. - Warm, service-oriented, and people-focused, while able to hold teams and service providers accountable to high standards. - Structured, adaptable, and driven by continuous improvement, with the ability to influence without authority and build credibility through expertise. Benefits - Nurture Health exists to help people and their families live meaningful and fulfilled lives despite physical impairment and disability resulting from health conditions. - As South Africa's largest physical rehabilitation hospital group, we deliver post-acute healthcare through integrated, interdisciplinary teams committed to exceptional patient outcomes. Company Description - Collaboration - Innovation - Communication - Safety - Continuous Improvement Apply today and help shape the future of hospitality in rehabilitation healthcare. Minimum Salary: R32,000.00 CTC NB: The employer reserves the right to withdraw this advertisement at any time.

Role Description We're looking for a Strategic Account Manager who operates as a true Subject Matter Expert, a trusted advisor who deeply understands the operational reality of Supply Chain and Retail. You will be the bridge between our clients and our product. You enter a sales process opened by our commercial team, go deep with decision-makers to uncover real business pain, and work closely with our R&D and implementation teams to design solutions that actually fit. Then you stay — owning the relationship through delivery, adoption, and growth. What You Will Do - Pre-Sales: Discovery & Solution Design - Engage with senior stakeholders (C-level, VP Operations, Supply Chain Directors) to deeply understand their business, challenges, and gaps. - Map organizational processes, pain points, and constraints — building a clear picture of what's broken and what's possible. - Work with Onebeat's product and implementation teams to scope solutions, assess feasibility, and validate fit. - Define resource requirements and contribute to project pricing and commercial proposals. - Act as the expert voice in the room — never leading with demos, always leading with insight. - Post-Sales: Implementation, Adoption & Growth - Partner with the implementation and Customer Success teams throughout the onboarding and go-live process. - Ensure clients realize measurable value — monitor adoption, identify gaps, and intervene proactively. - Build long-term trusted advisor relationships, becoming the go-to partner for operational decisions. - Identify and develop Upsell and Expansion opportunities organically, based on demonstrated outcomes. - Represent the voice of the customer internally — feeding insights back to product and leadership. Qualifications - Background in a consulting firm, system integrator, or technology reseller in Supply Chain / Retail. - Hands-on experience leading or managing complex implementation projects in inventory, replenishment, WMS, demand planning, or similar domains. - Deep familiarity with the LATAM retail and supply chain landscape — understanding regional market dynamics, enterprise culture, and decision-making styles in Mexico, Colombia, and neighboring markets. - Able to earn trust with C-level and operational leadership in equal measure. - Strong analytical mindset — comfortable with data, KPIs, and translating numbers into business narratives. - Native or fluent Spanish and excellent English — both written and verbal (required). - Based in Colombia or Mexico; willingness to travel across the region. Requirements - You have spent meaningful time inside the world of Supply Chain or Retail — not reading about it, but living it. - You've implemented complex projects, dealt with messy data, difficult stakeholders, and tight timelines. - You know what good looks like, and you can spot what's wrong quickly. What This Role Is Not - Not a quota-carrying sales rep chasing deals. - Not someone who relies on product demos and marketing decks. - Not a generalist account manager without deep domain expertise. - This role demands genuine expertise in retail. If you've never stood in a distribution center trying to figure out why replenishment is failing, this probably isn't the right fit. Benefits - A high-impact, highly visible role at a fast-growing AI company. - The chance to shape Onebeat's presence across Latin America — working with top-tier retail and supply chain organizations in the region. - A collaborative global team that values expertise, integrity, and real problem-solving. - Flexibility to work remotely from Colombia or Mexico, with regional travel.

• Partner growth - drive the commercial growth of existing retail partners; • Portfolio management - oversee a portfolio of retail partners, ensuring value creation across all stakeholders: partners, customers, couriers and Wolt; • Performance optimization - use data insights to identify opportunities for partners, propose tailored campaigns and provide high level consultation to boost results; • Relationship building - act as the key contact for appointed accounts, maintaining strong communication and supporting expansion opportunities; • Cross-functional collaboration - ensure smooth communication across functions to align goals and optimize partner performance.

• Run live demos with prospective and new clients. • Convert inbound leads into paying customers. • Grow revenue from existing accounts by identifying upsell opportunities. • Manage solution partners and resellers. • Own account health end-to-end for client value. • Keep CRM data accurate and actionable. • Maintain onboarding and sales documentation. • Collaborate across teams for seamless client experience. • Monitor and improve your own performance by reviewing calls and tracking conversion rates.