• Run live demos with prospective and new clients. • Convert inbound leads into paying customers. • Grow revenue from existing accounts by identifying upsell opportunities. • Manage solution partners and resellers. • Own account health end-to-end for client value. • Keep CRM data accurate and actionable. • Maintain onboarding and sales documentation. • Collaborate across teams for seamless client experience. • Monitor and improve your own performance by reviewing calls and tracking conversion rates.

Role Description Estamos em busca de um(a) Gerente de Contas para integrar nosso time comercial. Se você possui perfil consultivo, habilidade em negociações e experiência no mercado de tecnologia, essa pode ser a oportunidade ideal para impulsionar sua carreira! - Gerenciar a carteira de clientes sob sua responsabilidade; - Prospectar novos clientes e identificar oportunidades de negócio; - Desenvolver novas demandas junto aos clientes existentes; - Realizar visitas para fortalecimento do relacionamento comercial; - Entrar em contato com os clientes para agendamento de reuniões; - Elaborar trip reports das reuniões e registrar todas as informações no CRM (Salesforce); - Construir projetos em conjunto com o time de Pré-Vendas; - Elaborar propostas comerciais com todos os detalhes do projeto; - Preparar e conduzir apresentações de soluções para os clientes; - Realizar negociações comerciais visando o fechamento de negócios; - Inserir os pedidos fechados no CRM (Salesforce); - Acompanhar o andamento dos pedidos junto às áreas envolvidas; - Atualizar o pipeline em alinhamento com o time de Inside Sales; - Participar das reuniões semanais de pipeline, realizadas às segundas-feiras; - Participar de treinamentos de produtos para aprimoramento contínuo do conhecimento técnico e comercial. Qualifications - Ensino Médio Completo; - Vivência na área comercial de tecnologia; - Disponibilidade para visitas presenciais a clientes e participação nas reuniões semanais em Barueri/SP. Requirements - Conhecimento em Salesforce e acompanhamento de indicadores; - Gestão de carteira de clientes; - Negociação e elaboração de propostas comerciais. Benefits - Reembolso de quilometragem para deslocamentos acima de 50 km rodados; - Reembolso de despesas realizadas com clientes durante atividades comerciais.

• Serves as the customer advocate and is responsible for the overall satisfaction of the client • Actively involved in the management, retention and growth of your base of assigned customers • Collaborates with internal resources (Support, Implementation, Billing, Engineering) to share information, coordinate sales and ensure end-to-end customer satisfaction • Retain accounts through development of strong relationships with primary and secondary client stakeholders • Professionally develop and present re-term pricing plans • Supports marketing activities through promoting and reinforcing marketing campaigns; presents sales and marketing collateral

Role Description We are looking for a Senior Strategic Account Programme Manager (80-100%) based in the DACH region or Denmark to take ownership of some of our most important customer relationships across Europe. In this role, you'll work closely with key partners in Denmark - one of FAIRTIQ's most strategic markets - and play a pivotal role in shaping the future of sustainable mobility. Your Mission: - You are the strategic partner to some of FAIRTIQ's most important customers. - Build trusted relationships with senior decision-makers. - Develop long-term account strategies. - Ensure that customer objectives and FAIRTIQ's business goals remain aligned. - Contribute to customer success, commercial growth, and FAIRTIQ's long-term strategy. - Shape how we work with our most important partners. - Contribute to the continued development of the entire team. What You'll Do: - Own and grow a portfolio of FAIRTIQ's most strategic customer accounts. - Build trusted relationships with senior stakeholders, executives, and decision-makers. - Shape the public transport experience of millions of people. - Develop and execute long-term account and growth strategies. - Identify commercial opportunities and drive customer retention, growth, and satisfaction. - Act as the strategic bridge between customers and FAIRTIQ's Product, Tech, Operations, and Markets teams. - Bring customer and market insights into strategic and product discussions. - Represent FAIRTIQ in customer meetings, industry events, and conferences. - Support the growth of the Strategic Accounts function by coaching colleagues and sharing best practices. Qualifications - Several years of experience in Strategic Account Management, Customer Success, Business Development, Consulting, Programme Management, or a comparable customer-facing role. - Experience in public transport, mobility, SaaS, or consulting within these industries. - Strong understanding of stakeholders, challenges, and commercial drivers. - Proven success managing complex enterprise and/or public-sector partnerships. - Strong commercial acumen and a track record of driving growth and business outcomes. - Experience coaching, mentoring, or developing colleagues. - Experience developing long-term customer strategies and leading strategic initiatives. - Excellent stakeholder management, communication, and relationship-building skills. - Business-fluent English; additional European languages are a plus, particularly German, French, or Danish. - Willingness to travel occasionally across Europe. Benefits - A key role with direct impact on FAIRTIQ's growth, strategy, and product evolution. - The opportunity to work with leading transport authorities and operators across Europe. - A fast-growing, international company with a proven product and ambitious goals. - A collaborative, supportive, and purpose-driven culture. - Flexible working hours, mobile office, and a work-from-anywhere policy. - Part-time options (80–100%). - Budget and support for professional development and continuous learning. - Competitive local benefits depending on your country of employment.