Role Description We're looking for a Strategic Account Manager who operates as a true Subject Matter Expert, a trusted advisor who deeply understands the operational reality of Supply Chain and Retail. You will be the bridge between our clients and our product. You enter a sales process opened by our commercial team, go deep with decision-makers to uncover real business pain, and work closely with our R&D and implementation teams to design solutions that actually fit. Then you stay — owning the relationship through delivery, adoption, and growth. What You Will Do - Pre-Sales: Discovery & Solution Design - Engage with senior stakeholders (C-level, VP Operations, Supply Chain Directors) to deeply understand their business, challenges, and gaps. - Map organizational processes, pain points, and constraints — building a clear picture of what's broken and what's possible. - Work with Onebeat's product and implementation teams to scope solutions, assess feasibility, and validate fit. - Define resource requirements and contribute to project pricing and commercial proposals. - Act as the expert voice in the room — never leading with demos, always leading with insight. - Post-Sales: Implementation, Adoption & Growth - Partner with the implementation and Customer Success teams throughout the onboarding and go-live process. - Ensure clients realize measurable value — monitor adoption, identify gaps, and intervene proactively. - Build long-term trusted advisor relationships, becoming the go-to partner for operational decisions. - Identify and develop Upsell and Expansion opportunities organically, based on demonstrated outcomes. - Represent the voice of the customer internally — feeding insights back to product and leadership. Qualifications - Background in a consulting firm, system integrator, or technology reseller in Supply Chain / Retail. - Hands-on experience leading or managing complex implementation projects in inventory, replenishment, WMS, demand planning, or similar domains. - Deep familiarity with the LATAM retail and supply chain landscape — understanding regional market dynamics, enterprise culture, and decision-making styles in Mexico, Colombia, and neighboring markets. - Able to earn trust with C-level and operational leadership in equal measure. - Strong analytical mindset — comfortable with data, KPIs, and translating numbers into business narratives. - Native or fluent Spanish and excellent English — both written and verbal (required). - Based in Colombia or Mexico; willingness to travel across the region. Requirements - You have spent meaningful time inside the world of Supply Chain or Retail — not reading about it, but living it. - You've implemented complex projects, dealt with messy data, difficult stakeholders, and tight timelines. - You know what good looks like, and you can spot what's wrong quickly. What This Role Is Not - Not a quota-carrying sales rep chasing deals. - Not someone who relies on product demos and marketing decks. - Not a generalist account manager without deep domain expertise. - This role demands genuine expertise in retail. If you've never stood in a distribution center trying to figure out why replenishment is failing, this probably isn't the right fit. Benefits - A high-impact, highly visible role at a fast-growing AI company. - The chance to shape Onebeat's presence across Latin America — working with top-tier retail and supply chain organizations in the region. - A collaborative global team that values expertise, integrity, and real problem-solving. - Flexibility to work remotely from Colombia or Mexico, with regional travel.