Role Description We're looking for a Strategic Account Manager who operates as a true Subject Matter Expert, a trusted advisor who deeply understands the operational reality of Supply Chain and Retail. You will be the bridge between our clients and our product. You enter a sales process opened by our commercial team, go deep with decision-makers to uncover real business pain, and work closely with our R&D and implementation teams to design solutions that actually fit. Then you stay — owning the relationship through delivery, adoption, and growth. What You Will Do - Pre-Sales: Discovery & Solution Design - Engage with senior stakeholders (C-level, VP Operations, Supply Chain Directors) to deeply understand their business, challenges, and gaps. - Map organizational processes, pain points, and constraints — building a clear picture of what's broken and what's possible. - Work with Onebeat's product and implementation teams to scope solutions, assess feasibility, and validate fit. - Define resource requirements and contribute to project pricing and commercial proposals. - Act as the expert voice in the room — never leading with demos, always leading with insight. - Post-Sales: Implementation, Adoption & Growth - Partner with the implementation and Customer Success teams throughout the onboarding and go-live process. - Ensure clients realize measurable value — monitor adoption, identify gaps, and intervene proactively. - Build long-term trusted advisor relationships, becoming the go-to partner for operational decisions. - Identify and develop Upsell and Expansion opportunities organically, based on demonstrated outcomes. - Represent the voice of the customer internally — feeding insights back to product and leadership. Qualifications - Background in a consulting firm, system integrator, or technology reseller in Supply Chain / Retail. - Hands-on experience leading or managing complex implementation projects in inventory, replenishment, WMS, demand planning, or similar domains. - Deep familiarity with the LATAM retail and supply chain landscape — understanding regional market dynamics, enterprise culture, and decision-making styles in Mexico, Colombia, and neighboring markets. - Able to earn trust with C-level and operational leadership in equal measure. - Strong analytical mindset — comfortable with data, KPIs, and translating numbers into business narratives. - Native or fluent Spanish and excellent English — both written and verbal (required). - Based in Colombia or Mexico; willingness to travel across the region. Requirements - You have spent meaningful time inside the world of Supply Chain or Retail — not reading about it, but living it. - You've implemented complex projects, dealt with messy data, difficult stakeholders, and tight timelines. - You know what good looks like, and you can spot what's wrong quickly. What This Role Is Not - Not a quota-carrying sales rep chasing deals. - Not someone who relies on product demos and marketing decks. - Not a generalist account manager without deep domain expertise. - This role demands genuine expertise in retail. If you've never stood in a distribution center trying to figure out why replenishment is failing, this probably isn't the right fit. Benefits - A high-impact, highly visible role at a fast-growing AI company. - The chance to shape Onebeat's presence across Latin America — working with top-tier retail and supply chain organizations in the region. - A collaborative global team that values expertise, integrity, and real problem-solving. - Flexibility to work remotely from Colombia or Mexico, with regional travel.

• Partner growth - drive the commercial growth of existing retail partners; • Portfolio management - oversee a portfolio of retail partners, ensuring value creation across all stakeholders: partners, customers, couriers and Wolt; • Performance optimization - use data insights to identify opportunities for partners, propose tailored campaigns and provide high level consultation to boost results; • Relationship building - act as the key contact for appointed accounts, maintaining strong communication and supporting expansion opportunities; • Cross-functional collaboration - ensure smooth communication across functions to align goals and optimize partner performance.

• Run live demos with prospective and new clients. • Convert inbound leads into paying customers. • Grow revenue from existing accounts by identifying upsell opportunities. • Manage solution partners and resellers. • Own account health end-to-end for client value. • Keep CRM data accurate and actionable. • Maintain onboarding and sales documentation. • Collaborate across teams for seamless client experience. • Monitor and improve your own performance by reviewing calls and tracking conversion rates.

Role Description Estamos em busca de um(a) Gerente de Contas para integrar nosso time comercial. Se você possui perfil consultivo, habilidade em negociações e experiência no mercado de tecnologia, essa pode ser a oportunidade ideal para impulsionar sua carreira! - Gerenciar a carteira de clientes sob sua responsabilidade; - Prospectar novos clientes e identificar oportunidades de negócio; - Desenvolver novas demandas junto aos clientes existentes; - Realizar visitas para fortalecimento do relacionamento comercial; - Entrar em contato com os clientes para agendamento de reuniões; - Elaborar trip reports das reuniões e registrar todas as informações no CRM (Salesforce); - Construir projetos em conjunto com o time de Pré-Vendas; - Elaborar propostas comerciais com todos os detalhes do projeto; - Preparar e conduzir apresentações de soluções para os clientes; - Realizar negociações comerciais visando o fechamento de negócios; - Inserir os pedidos fechados no CRM (Salesforce); - Acompanhar o andamento dos pedidos junto às áreas envolvidas; - Atualizar o pipeline em alinhamento com o time de Inside Sales; - Participar das reuniões semanais de pipeline, realizadas às segundas-feiras; - Participar de treinamentos de produtos para aprimoramento contínuo do conhecimento técnico e comercial. Qualifications - Ensino Médio Completo; - Vivência na área comercial de tecnologia; - Disponibilidade para visitas presenciais a clientes e participação nas reuniões semanais em Barueri/SP. Requirements - Conhecimento em Salesforce e acompanhamento de indicadores; - Gestão de carteira de clientes; - Negociação e elaboração de propostas comerciais. Benefits - Reembolso de quilometragem para deslocamentos acima de 50 km rodados; - Reembolso de despesas realizadas com clientes durante atividades comerciais.