Role Description The Solution Engineer role sits within the GTM organization within the DACH region, making you a trusted technical advisor to the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organizations, helping to guide the beginning of their Generative AI journeys. At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities. You will: - Perform interactive demonstrations of the Glean platform to prospective customers. - Educate the technical teams of our prospective customers on the architecture of the Glean platform, articulating the “how” of how our solution works in the context of the customer landscape. - Scope and execute sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated. - Educate and train our customers and partners on our product to ensure that they are set up for success. - Present at company-sponsored events such as Google Cloud Next and AWS re: invent. - Liaise with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap. Qualifications - Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience). - At least 5+ years of experience in enterprise software pre-sales and have used value-based discovery frameworks. - Excellent analytical and problem-solving skills with the ability to handle complex technical challenges. - Ability to explain complex technical concepts in layman’s terms to help educate and train customers, prospects, and partners. - Comfortable presenting, both virtually and in person. - Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure. - Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC. - Familiarity with APIs, including sending and receiving data from API endpoints, and how to troubleshoot issues. - Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies. Location This role is remote (must be based in Germany). Compensation & Benefits Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. AI-First Mindset at Glean At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.

• Senior Presales Enterprise Architect responsible for leading the design of technology solutions that address Federal Government customer business requirements. • Collaborates closely with Account Managers and Client Specialists to develop strategic customer partnerships, assess current environments, and define future-state architectures. • Leads and facilitates in-depth technical discussions with clients to build strong relationships, assess business needs, and evaluate existing environments.

• Own the solution side of the sales process across the full cycle, from qualification through close and expansion • Build and deliver tailored demos and proof-of-concept engagements that make the value concrete • Lead discovery workshops to surface real requirements; translate them into solution designs and WorkFusion business cases • Collaborate with Product and Engineering to design new demos that solve real industry problems • Define and influence go-to-market strategy for strategic partnerships

Role Description The Account Representative, MID Solutions ensures a timely, efficient launch of new IODs/pharmacies and provides daily ongoing support to an assigned group of accounts. Location: This position is remote and can be based anywhere within the United States. Candidates must be able to work within EST business hours. Travel 10-15% (typically up to once every 6 weeks). Responsibilities - Daily Functions - Schedule initial call with practice to review initial IOD (in-office dispensary) documentation - Initiate & complete credentialing process for in-office dispensaries/pharmacies - Install software and network printers for practices - Ensure all required paperwork has been completed including but not limited to declarations, e-prescribing, and cardfinder forms - Training calls with practices after practices have identified patients - Track practice throughout entire implementation process, keeping them motivated and engaged - Weekly & Monthly Functions - Follow up with training on pending IODs - Verify MSM is communicating with site servers - Follow up with newly launched and low performing IODs to ensure enhanced performance - Setup custom reports per customer request - Monitor PSAO communications for credentialing and follow up with members on outstanding documentation - Ongoing support and training for members - As Needed Functions - Assist with follow up on insurance applications - Review EOBs - Follow up with pending IODs for their initial documentation to complete NCPDP and payer apps Qualifications - Ideally targeting individuals with a background in pharmacy (retail pharmacy or Pharmacy Tech experience a strong preference) - Experience working within a Physician Office Dispensary or Medically Integrated Dispensary (ideally within Rheum, Oncology, GI, Urology), a plus but not required - Competent in Microsoft Office applications and video conferencing - Excellent organizational skills and attention to detail - Flexible and self-disciplined scheduling - Strong interpersonal skills related to teamwork, collaboration, and customer service Requirements - Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks - Works on projects of moderate scope and complexity - Identifies possible solutions to a variety of technical problems and takes action to resolve - Applies judgment within defined parameters - Receives general guidance and may receive more detailed instruction on new projects - Work reviewed for sound reasoning and accuracy Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs