Role Description Remote Recruitment is hiring a Customer Experience Manager to own and improve the end-to-end customer journey for a UK-based business. Fully remote from South Africa, you'll lead a support team, analyse customer feedback, and drive initiatives that increase satisfaction and loyalty. - Lead and develop a team of customer support and success professionals - Define and own customer experience KPIs including CSAT, NPS, and resolution time - Analyse customer feedback and journey data to identify pain points and improvements - Design and implement processes to improve service quality and consistency - Work cross-functionally with product, sales, and operations to resolve systemic issues Qualifications - 4+ years in a customer experience, customer success, or support management role - Proven track record improving customer satisfaction metrics - Strong leadership and coaching skills - Analytical mindset with experience using CX data and tools - Reliable internet and a professional home workspace Benefits - Salary: R28,000 per month - Full-time, permanent remote position - Working hours: 09:00–17:00 UK time (11:00–19:00 SAST) - Equipment provided - 20 days paid leave Company Description We welcome all applicants. Apply today to champion great customer experiences for a UK business.

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. • Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast. • End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. • Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. • Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like. • Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

• Organize and perform administrative tasks related to Project Management Office activities assuring projects follow defined framework. • Validate and control quality of projects execution including preparation of relevant reports for PMO. • Monitor projects portfolio and projects KPI’s • Identify gaps, risks and resolve projects compliance issues • Assure projects budget is in control and is supported by Operating Plan funds • Manage new projects demand by, Validating information completeness and Creating new projects • Maintain and support PPM system by, Resolving tickets and service requests, Managing user access and system configurations, Analyse and propose process improvements / automations, Monitor existing integrations and proactively execute adjustments • Actively communicate with Project Managers • Prepare and maintain educational materials about project management and PPM system use

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (1.200,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.