Octopus Energy

• ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast. • 📞 End-to-end service via phone or email. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like. • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact. • 🏘️ You will be home based with flexible hours whilst being part of a supportive and inspiring team.

• Commercial sourcing: Own end-to-end sourcing across your portfolio of low-carbon technologies, balancing total cost, availability, quality, and delivery risk. Ensure contracts are implemented effectively and support innovation while delivering against agreed commercial and operational terms. • Supplier relationship management: Manage day-to-day supplier relationships and lead regular performance reviews (including QBRs), acting as the primary escalation point to resolve commercial or operational issues quickly and constructively. • Portfolio strategy support: Work with Portfolio Managers to ensure portfolio plans are grounded in supply reality. Identify supply risks, constraints, and dependencies early, and help remove bottlenecks that could impact operations. • Risk & continuity support: Monitor supply risks within your portfolio and support contingency planning where needed to protect delivery and customer outcomes. • Data & insight: Use procurement and business data to deeply understand spend, supplier performance, impact on profitability and market trends. Go beyond reporting by highlighting risks, opportunities, and supporting better, faster commercial decisions.

Title: Finance Operations Manager - FTC Location: London (GB) Workplace: hybrid Category: Finance Job Description: What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We’re looking for an incredibly talented Finance Operations Manager to join our Finance Operations Team on a 12month fixed term contract (Maternity Cover). You’ll be expected to lead multiple teams independently and take full ownership of it’s results, communicate well across the organisation and be passionate about our goals. You will be leading from the front so we are looking for somebody who has the skills to influence, motivate and inspire their team What you'll do - Manage two teams - Inlife/admin & Arrears consisting of direct reports in Team Leaders and indirectly team of Finance Operations Specialists to deliver an exceptional journey from start to finish; team management, reporting, building relationships with third parties, internal/external compliance and audits - Own the teams objective and KPIs and hold the team accountable to ensure we are achieving them - Work closely with the Head of Finance Operations to continue to drive your remit forward looking for opportunities to enhance efficiencies and automate processes. - Provide cover and deputise for Head of Finance Operations as and when required - Lead on creating reporting of financial and operational performance and creating key feedback loops to the Head of Finance Operations and wider stakeholders - Oversee and support your teams to be hitting and exceeding KPIs, whilst thinking and creating a strategic outlook for both End of Lease and Funding functions - Coach and develop your team on their individual growth trajectories, helping to make Octopus the most fulfilling place to work - Own complex problems, generate & implement solutions, ensure processes are mapped and recorded where appropriate. - Model and embody our culture to ensure your team lives by our company values What you'll need - Proven ability to lead and motivate teams effectively - Background in finance is highly desirable but will consider alternative relevant experience - Exceptional people skills with the capability to communicate effectively; you show up for others and get the best out of them by creating a supportive team environment - You are resilient and adaptable - you’re positive and proactive and energised by working in a fast-paced environment - You have a bias to action and proactively take ownership (particularly when dealing with problems) - A highly effective communicator; you possess excellent verbal and written skills, capable of adapting your style to suit different audiences and situations for optimal impact - Excellent attention to detail as some parts will be repetitive but accuracy is extremely important - Excellent Excel/G-suite working knowledge and experience (SQL data skills desirable) Why else you'll love it here - Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! - Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits - Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership Things to note - just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies - We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt! About us The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• You’ll be in charge of a large team of talented Engineers, Area Managers & Regional Managers, driving the installation of green tech. Your goal is to make sure every install is smooth and professional, leaving our customers thrilled with their experience. You don't need to have experience managing field-based teams, what we really care about is a genuine passion for leading people, a fantastic understanding of our Octopus ways of working and the passion to delight our customers. • Our customers are the core of what we do. You’ll work closely with other teams to ensure that every install reflects our high standards of customer care. If something goes wrong, you’ll jump in, figure it out, and make it right. • You’ll be more than a manager - you’ll be a mentor, helping your team grow and coaching them to be their best. • As we grow, so will the scale of our operations. You’ll design and refine installation processes, making sure we’re working efficiently and keeping standards high continuously. • You’ll oversee the day-to-day operations, ensuring everything runs smoothly, safely, and on time. That means tackling scheduling, workforce planning, and making sure health and safety protocols are always followed, allowing us to be the best we can be for our customers

• Own the procurement portfolio for one or more areas of our residential low carbon tech such as Heat Pumps, EV Charge Points, Solar PV or Battery Storage. • Build and lead optimisation pipeline for the procurement portfolio to deliver ongoing value across pricing, quality, availability, new product introduction, tail spend optimisation, contract compliance and proactive risk management. • Work closely with wider areas of the business to drive creative commercial solutions, mitigate risks and bring to market products that our customers love. • Develop scalable solutions that enable our in-house supply chain to become a source of competitive advantage, helping our customers to decarbonise their homes faster and cheaper.