Role Description Position is located in Southeast Michigan. This position has the ability to work remotely on either a part- or full-time basis as determined by MMG leadership. Candidate must be located in Michigan. Serving as a central contact, the navigator helps patients and families understand their care pathway, schedule timely appointments, and coordinate referrals across McLaren subsidiaries and affiliated physician practices. The role ensures continuity, enhances the patient’s experience, and supports high-quality, efficient cardiovascular care aligned with McLaren’s systemwide standards. - Serves as the primary point of contact for patients navigating cardiovascular care, including general cardiology, interventional cardiology, and cardiac surgery. - Coordinates appointments, testing, procedures, and consultations across McLaren hospitals, outpatient centers, and physician offices. - Facilitates timely referrals between referring and receiving providers to ensure continuity of care. - Assists patients and families in understanding diagnoses, treatment options, care plans, and next steps. - Collaborates with subsidiary hospital cardiovascular teams to standardize navigation processes and share best practices. - Works closely with cardiologists, interventional cardiologists, cardiac surgeons, and other specialists to align scheduling and transitions of care. - Utilizes the electronic health record to document navigation activities and track patient progress. - Monitors patient compliance with follow-up and care plans; identifies and resolves barriers to access. - Supports systemwide initiatives to improve access, patient satisfaction, readmissions, and outcomes. - Participates in committees, multidisciplinary rounds, and case conferences. - Collects data for navigation metrics, access dashboards, and performance reporting. - Promotes patient education and empowerment throughout the care continuum. Qualifications - High school diploma or equivalent - 3 years of clinical experience (for example, Medical Assistant, LPN) in cardiology, interventional cardiology, or cardiac surgery Requirements - 2 years experience in a multi-hospital or integrated health system preferred - 2 years experience in care coordination, case management, or navigation preferred

Role Description Do you have a strong service mindset and quick understanding when dealing with new issues? Do you have a strategic mindset and love working in a dynamic, fast-paced environment? We are an international company seeking an experienced and innovative support agent to join our team in Venlo. In this role, you will be working as a support agent recording, analyzing and processing incoming support requests. You will collaborate with multiple teams to generate great customer satisfaction with customers across Europe. If you're ready to make your mark and thrive in an international company, we would love to hear from you! - You record, analyze and process incoming support requests via a ticket system. - Your focus is on processing customer enquiries and complaints. - You work closely with other departments such as Sales, Product Management or Software Development to ensure optimal customer satisfaction. Qualifications - Initial experience in customer service, support, sales, or parcel logistics. - Enjoyment of customer contact and hands-on mentality. - Friendly and solution-oriented conversation skills. - Strong service mindset and quick understanding when dealing with new issues. - Native in Dutch, fluent in written and spoken English. - Customer satisfaction is your top priority. Benefits - Flat hierarchy. - Opportunity to work remotely. - Opportunity to travel and work in other Shipcloud offices. - Competitive salary and various benefits. - 27.5 vacation days. - Regular team events. Company Description At Shipcloud, we are an international team united by a shared vision & passionate about logistics, e-commerce and software. Our cloud-based platform enables businesses to connect with all major shipping service providers and is designed to simplify the complex world of logistics. We work hard, celebrate our achievements, and thrive on innovation as we push towards our goals. With offices in Hamburg, Bielefeld, Venlo, Rotterdam, and Madrid, we embrace a collaborative, creative and vibrant work environment. If you are excited by challenges, driven by results, and ready to be part of something bigger, Shipcloud is the place for you.

• Actively and consistently supports all efforts to simplify and enhance the franchise/customer experience. • Professionally manage high volumes of inbound and outbound calls while maintaining established performance metrics (service level, accuracy, and efficiency). • Serve as a knowledgeable representative of the SERVPRO franchise network, ensuring customers feel supported during urgent and stressful situations. • Answer all incoming phone calls and provide assistance representing SERVPRO franchise community. • Capture all required job details with precision to ensure leads are immediately actionable for franchise partners. • Timely and accurately captures referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO franchises. • Timely dispatches job leads based on necessary criteria including, but not limited to, franchise status, territory assignment, and commercial large loss dispatch to maximize job referrals to qualified SERVPRO franchises. • Strive for first-call resolution whenever possible to drive customer confidence and satisfaction. • Participate in required training, coaching, and process improvement initiatives. • Provide surge coverage during large-scale weather and catastrophe events, ensuring uninterrupted 24/7 service delivery.

• Actively and consistently supports all efforts to simplify and enhance the franchise/customer experience. • Professionally manage high volumes of inbound and outbound calls while maintaining established performance metrics (service level, accuracy, and efficiency). • Serve as a knowledgeable representative of the SERVPRO franchise network, ensuring customers feel supported during urgent and stressful situations. • Answer all incoming phone calls and provides assistance representing SERVPRO franchise community. • Capture all required job details with precision to ensure leads are immediately actionable for franchise partners. • Timely and accurately captures referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO franchises. • Timely dispatches job leads based on necessary criteria including, but not limited to, franchise status, territory assignment, and commercial large loss dispatch and to maximize job referrals to qualified SERVPRO franchises. • Strive for first-call resolution whenever possible to drive customer confidence and satisfaction. • Participate in required training, coaching, and process improvement initiatives. • Provide surge coverage during large-scale weather and catastrophe events, ensuring uninterrupted 24/7 service delivery.