Role Description This is the internal-facing operations seat. You support the founder + scale our hiring + own the operational infrastructure that keeps DZD running. Specifically, four lanes: - Hiring operations + people support: Coordinating the hiring pipeline, scheduling, internal communication, ATS hygiene. - Tom assistant + EA: Inbox triage, calendar management, prep docs, follow-up reminders, scheduling. - Operations infrastructure: SOP drafting, process docs, internal organisation, Notion/Drive maintenance. - Cross-cover: Backstop on internal handoff hygiene when the project manager is heads-down on client work. Weekly load shifts between lanes. Some weeks you're tracking 30 candidates, others you're rebuilding the onboarding doc from scratch. You triage your own time. Qualifications - Accountable: You show up, own misses in present-tense process change, close loops in the right channel by stated deadline. - Strong written communication: Async-first business English, clear and structured. - Warm: Hungry, positive, growth-oriented. Energy points up. - Organisation + judgment under ambiguity: You hold multiple threads simultaneously without dropping any. - Long-term commitment: You see this as a 2+ year career home, not a 6-month bridge. Requirements - NOT a client-facing role: You won't manage client relationships or strategy. - NOT a marketing strategy role: We have specialists. - NOT a 9-to-5 with predictable workload: Heavy weeks happen. - NOT for people who need clear processes already in place: You'll help BUILD the SOPs. - NOT for people who treat ops work as a stepping-stone to real work elsewhere. - NOT for people who can't operate without micromanagement. Compensation - Starting: $1,100/month USD. - Performance-gated step-ups baked in: - $1,400/month at Day 60 if probation passes - $1,700/month at 12-month milestone if sustained performance - Senior-tier raises Year 2+ subject to sustained multi-lane operation + scope expansion - The $1,100 starting rate is above-market for the PH + SA + LATAM pools we source from. Non-negotiables - Daily EOD reflection (3-section format) - Hubstaff time-tracking, real-time, all hours - Direct communication (no softening, no hedging) - Read-before-execute on every brief - AI scoped and disclosed Next steps - Loom application: Loom video + Stage 1 application form via the listing below. - Stage 2 deeper questions: If you pass Stage 1, we'll email you 6 behavioural questions + a work sample request, 48-hour weekday reply window. - AI video interview: Async AI-driven scenario interview via X Interview. ~20-30 min, one chance per question. - Aptitude test: 5-test cognitive + workplace personality battery (Abstract Reasoning, Verbal Comprehension, Numerical Comprehension, Attention & Focus, Workplace Personality). ~56 min. - 10-day paid trial: Real work, fixed-fee, daily deliverables. We assess fit, you assess us. - Official start: If both sides are aligned at the end of the trial, you start officially in the role with a structured bedding-in period before full confirmation.

Role Description As the Manager of Deployment Operations, you will lead a team responsible for delivering successful implementations of Axon Enterprise’s products, including (but not limited to) Axon Evidence, associated software solutions, and hardware sensors. Your team will guide customers through onboarding, configuration, training, and deployment, ensuring each solution is implemented smoothly and aligned with the customer’s operational needs. Beyond delivering projects, this role focuses on creating exceptional customer experiences at every stage of the implementation journey. You will ensure the team anticipates customer needs, communicates clearly, and removes obstacles so agencies can quickly realise the full value of Axon’s technology. Through your leadership, you will foster a culture where the team takes pride not only in what they deliver, but in how they deliver it—bringing care, ownership, and collaboration to every customer interaction. Location: Remotely from United Kingdom Reporting to: Sr. Director Professional Services, International Number of Reports: 8 Travel Expectations: approx. 40% What You'll Do - Team Leadership: Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture. Conduct regular performance reviews, provide coaching, and identify training opportunities to enhance team skills and knowledge. - Resource Management: Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands. Monitor team workloads and provide support to balance priorities. - Complex Deployments: Lead and manage a team responsible for executing complex, enterprise-grade product deployments. Provide strategic oversight across change management activities, technical presentations, solution demonstrations, and technical workshops, ensuring alignment between client partners and internal stakeholders. - Stakeholder Collaboration: Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables. Ensure that project milestones and deadlines are met, and that all documentation supports project scope and customer acceptance for revenue recognition while maintaining clear communication and strong customer partnerships throughout the implementation lifecycle. - Technical Expertise: Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras. - Feedback & Documentation: Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement. - Strategic Planning: Work closely with the PSO Commonwealth Director and Sr. International Director to align on strategic initiatives. Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings. Qualifications - Leadership Experience: Proven experience in managing teams, with strong leadership skills to guide and develop talent in a dynamic environment. - Specialised Knowledge: Proven operating experience in areas such as Digital Video, Mobile Communications, or SaaS. - Project Management Skills: Experience in project management and resource tracking, with a strong understanding of software/hardware testing and implementation within complex customer environments. - Technical Acumen: Comfort with basic networking concepts and mobile applications, combined with the ability to troubleshoot effectively. - Professional Experience & Industry Insight: A solid understanding of the company's solutions and products, including their strengths, weaknesses, opportunities, and threats. Law enforcement experience not mandatory but considered an asset. - Project Management Excellence: Demonstrated ability to implement, drive, and track multiple simultaneous projects, with strong problem-solving skills. - Willingness to Travel: Availability to travel (40%) within the United Kingdom & Ireland, with occasional international travel. - Educational Background: Bachelor’s degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering (Computer Science, Software Engineering, Software Development), or equivalent experience. Benefits - Competitive base salary and RSUs. - Comprehensive pension plan with matching contribution. - Private health insurance & cash plans. - 30 days paid holiday + UK public holidays. - Enhanced maternity/paternity leave. - GymPass subscription. - Life assurance & income protection. - Career growth support and wellness resources.

Prepare buyer and seller packages, manage settlement documents, balance Closing Disclosures, and coordinate with lenders to ensure accurate loan document preparation and fund matching throughout the closing process.

• Analyze business processes • Identify efficiency improvements • Develop workflow recommendations • Support organizational change initiatives