• Responsibility for the working environment within the project • Monitoring and control of employee and team productivity • Development of employees and supervisors • Performance management and client communication • Ensuring optimal order processing and execution

• Translate operational and business requirements into structured product specifications: mock-ups, user stories, process flows, and acceptance criteria • Work closely with operations teams to understand their day-to-day work and transform it into clear, efficient processes • Design operational interfaces and the workflows behind them • Ensure that processes meet regulatory requirements and fit into existing customer and operational journeys • Connect processes to the underlying systems, assess current integration capabilities, and define required changes • Support the migration and extension of existing functionality on the new platform • Hand specifications over to development and support testing, release, acceptance, and stakeholder demos • Investigate operational issues using logs and system data

• Lead and scale an operations team of 10+ technicians and specialists across multiple datacenter facilities within a campus or region. • Drive operational strategy, team development, and execution excellence while managing the end-to-end lifecycle of datacenter infrastructure, ensuring 24x7x365 operations meet or exceed SLA commitments. • Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development. • Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning. • Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents. • Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams. • Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; lead post-incident reviews with root cause analysis and implement corrective actions. • Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives. • Champion process improvements, automation initiatives, safety programs, and environmental sustainability; lead change management and implement new processes, technologies, and operational models at scale.

• Run planning for Stripe. You'll own and execute how Stripe does annual planning including multiple offshoot workstreams, and the frameworks leadership uses to make decisions. Continuous improvement of existing processes, automating manual workflows and helping us redesign lighter ways to do the work in the future. • Build, automate, and scale central operations infrastructure. You'll identify where manual, repetitive, or fragmented processes are creating drag and replace them with scalable systems—whether that's working with others on structured data pipelines, AI-augmented workflows, or new tooling. Your first instinct is to build, not to coordinate. • Translate strategy into operational reality. Help teams drive strategic discussions in leadership forums with your thinking and architecture. Prepare and run leadership-level operating forums, bring your own point of view into the room, and own the follow-through. • Drive continuous operational improvement. You'll have direct working relationships with the most senior leaders at Stripe and challenge assumptions, not just execute against them. You'll maintain a running view of where the operational systems of the company are breaking down—where decisions are slow, handoffs are unclear, or accountability is diffuse—and work across teams to address root causes.