North Macedonia

• Responsible for the working environment within the project • Manage customer satisfaction and project profitability • Lead the team and support employee development • Performance management and active communication with clients/stakeholders • Ensure optimal project/order execution while complying with quality standards • Manage KPIs and implement measures to meet targets

• Responsible for the working environment within the project • Monitor employee and team productivity and initiate appropriate measures when necessary • Develop employees and supervisors • Performance management and active communication with clients • Ensure optimal order/project execution while meeting customer and Teleperformance quality standards • Manage KPIs and implement measures to meet quality and productivity targets

• Build and maintain end-to-end reporting and analytics solutions • Transform raw data into reliable, business-ready insights • Collaborate with business stakeholders to understand requirements • Ensure data accuracy and deliver scalable analytics • Design and maintain Power BI dashboards and reports • Validate data accuracy and document logic and transformation rules