Role Description TJM Labs is looking for a Project Manager to join our growing team. This is an excellent opportunity for someone who thrives on organization, problem-solving, and bringing complex projects across the finish line in a fast-paced remote environment. As a Project Manager, you’ll lead software implementation projects that help pharmacies streamline operations through automation. You’ll work closely with clients, engineers, and internal stakeholders to translate real-world workflows into practical technical solutions, ensuring projects stay on track from kickoff through go-live and beyond. - Lead implementations end to end: confirm scope, build the plan, run kickoff, hold weekly check-ins, manage risks and changes, manage QA, go live, and hand off smoothly to support. - Map and refine workflows: document how the pharmacy works today and design a target flow that fits their routine, trims extra steps, and delivers clear value from the bot. - Turn needs into buildable work: write clear tickets with acceptance criteria, note edge cases, and keep the backlog tidy and prioritized. - Coordinate the team: keep clients and engineers aligned on timelines, dependencies, and “done,” and help decisions move forward. - Keep projects on schedule: watch the critical path, surface risks early, manage scope, and meet milestones and go-live dates without compromising quality. - Communicate with calm and clarity: set expectations, share plain-English updates, and keep everyone focused on the next step when issues pop up. - Improve each cycle: reflect on completed cycles, iterate our playbooks, templates, and tooling—improving the PM experience and our internal processes to make future cycles faster, smoother, and higher-ROI. Qualifications - 2–5 years in software implementation/project management or pharmacy operations with project ownership. - Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients. Pharmacists or registered pharmacy technicians are encouraged to apply! - Comfort translating operational pain points into structured requirements. - Strong communicator—concise updates, crisp docs, and the ability to build trust with technicians, pharmacists, and engineers alike. - Excellent organization & responsiveness: prioritize well, reply to clients promptly with clear next steps, keep commitments visible, and follow-up so nothing slips. - Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset. - Technical curiosity: you don’t need to code, but you’re interested in learning about new tools and how they can improve efficiency or pharmacy/patient outcomes. - Familiarity with handling PHI and practical security/privacy best practices. - Excellent verbal and written communication. - Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will. Nice to Have - Experience with AI in healthcare. - Remote-first environment. - Paid time off.

• Overseeing project lifecycles • Coordinating with cross-functional teams • Ensuring timely delivery of project milestones • Managing project plans, budgets, and stakeholder communications • Applying Agile methodologies to enhance project efficiency

• Lead cross-functional, EMEA-wide project or program teams, overseeing the full project lifecycle. • Own project planning, budgeting, execution, and delivery in line with project management methodology and client expectations. • Coordinate diverse teams across EMEA to ensure on-time, high-quality delivery. • Drive completion of all deliverables, including project plans, budgets, testing, implementation, and handover to business-as-usual (BAU). • Manage project scope, schedule, quality, risks, and issues. • Act as a trusted advisor to senior client stakeholders, particularly in HR Transformation projects powered by SuccessFactors. • Resource projects effectively from initiation to completion, balancing delivery needs with financial constraints.

• Lead the delivery of commercial projects from definition through execution • Develop customer-focused solutions • Track outcomes, drive adoption, and continuously optimize initiatives • Coordinate across Sales, Marketing, and Service • Design consumer engagement initiatives within commercial operations