DataDocks

Role Description At DataDocks, we're building software for the logistics industry and we're looking for someone who's equal parts: - people person - problem solver - organized human - curious product thinker This role sits right in the middle of Customer Success and Product. Meaning? One minute you might be onboarding a new customer, the next you're testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback. If you've ever thought: “I like working with customers, but I also want to be involved in building and improving the product…” …then this role was probably made for you. This isn't one of those jobs where every day is identical. You'll be involved in things like: - Onboarding and training customers - Helping accounts get the most value from DataDocks - Helping customers discover more value and adoption opportunities - Troubleshooting issues and solving problems - Testing new features before they go live - Gathering customer feedback and identifying trends - Working closely with the team on product improvements - Becoming the internal “voice of the customer” Basically: you'll help customers succeed and help us build a better product because of what you learn from them. Qualifications - You genuinely like helping people - You notice details other people miss - You ask “why?” a lot - You enjoy figuring things out independently - You're comfortable jumping between conversations, testing, problem-solving, and ideas - You want to work somewhere where your opinions actually matter - You'd rather be part of a growing team than a giant corporation - You don't need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn. Requirements - Bonus points if you have startup or SaaS experience - Have worked in Customer Success, Support, or Account Management - Like thinking about user experience and workflows - Enjoy breaking things while testing software Benefits - 100% remote work - A ton of autonomy and trust - Real opportunities to grow with the company - Exposure to enterprise-level customers - A role where you can influence both customer experience and product direction - A team that values ideas over titles - And most importantly: you won't just be another number here. We're looking for someone who wants to grow, contribute, think creatively, and help shape where the company goes next. If that sounds like your kind of thing, we'd love to meet you.

Role Description Good ideas move fast here. At DataDocks, we keep things simple. If something makes sense, we try it. If it works, we ship it. If it doesn't, we fix it. No layers. No waiting around for approvals. People talk to customers directly. Product feedback turns into real changes quickly. Everyone here actually owns what they're working on. It's a small team — which means your impact is visible, your work matters, and you're never stuck feeling like you're “one step removed” from the outcome. We build software for warehouse teams still managing dock scheduling with spreadsheets, whiteboards, phone calls, and a lot of manual coordination. It works — but it's clunky, slow, and harder than it needs to be. So we built something better: simple, fast software that actually fits how real logistics operations run day to day. It's already being used by logistics teams across North America. We've grown without outside funding and without adding unnecessary complexity along the way. Now we're looking for someone to help us bring it to more teams. We're looking for a sales professional who enjoys the full process: - Someone who likes talking to customers. - Someone who can understand real-world problems quickly. - Someone who can take a deal from first conversation all the way to close. No heavy scripting. No rigid playbook. Just good fundamentals, good judgment, and the ability to build trust with operators. What You'll Be Doing - Hunt & Close Deals - Build your own pipeline (outbound, inbound, referrals) - Run discovery calls that feel like real conversations, not interrogations - Deliver demos that make people pause and say: “wait… we need this” - Become a Logistics Whisperer - Learn how warehouses actually run (and why it's often chaotic) - Turn real operational pain into clear “aha” moments - Build credibility with operators by speaking their language - Keep Things Moving (Without Being Annoying) - Follow up like a human, not a CRM sequence - Manage deals through a 30–90 day cycle without losing momentum - Know when to push, when to pause, and when to close - Shape What We Build - Work directly with the founder and product team - Share what you're hearing in the field (good, bad, and everything in between) - Help shape how we sell—and occasionally what we sell Qualifications - 5–10 years in B2B sales (SaaS or logistics is a strong asset) - Proven track record of closing deals and owning a pipeline - Strong communicator who can simplify complex ideas - Competitive but collaborative, not cutthroat - Genuinely cares about customers - Comfortable taking ownership in a fast-moving environment Requirements - Bonus points if you have sold technical or operational software before - Enjoy figuring things out without a 40-page playbook - Naturally look for ways to improve systems and processes Benefits - Remote-first (Canada) — work how you work best - Full benefits – health, dental, all the basics - Base salary + uncapped commission — meaningful upside on every deal - High trust, low micromanagement environment - Your ideas actually shape the product and how we grow - Annual team retreat — no trust falls, we promise Company Description We're a small, ambitious team building software for an industry that keeps the world moving. The work is fast-paced, collaborative, and high ownership. The impact you make here will be visible immediately. Ready? If you enjoy solving real operational problems, working directly with operators, and closing deals that have a tangible impact, we'd love to meet you. Apply and help us build something that makes logistics simpler, smarter, and easier for the teams running it every day.