inriver

• Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion. • Serve as a strategic and technical advisor, understanding customers’ business goals, processes, and technology ecosystems. • To be able to translate business and technical requirements into scalable solution recommendations. • Support customers in optimizing workflows, integrations, product data models, and platform capabilities. • Lead onboarding activities post-implementation and ensure successful customer ramp-up. • Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives. • Develop and execute success plans that drive measurable business outcomes and ROI. • Identify risks proactively and implement strategies to improve customer health and reduce churn. • Partner with Account Management to support renewals, expansion opportunities, and account planning. • Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities. • Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.

• Act as a trusted advisor to customers and partners, shaping how they use PIM to drive business outcomes • Design scalable, future-proof solution architectures across data models, integrations, and workflows • Work across sales, product, and delivery teams to influence both pre-sales and implementation success • Drive innovation through AI and automation to improve data quality, efficiency, and customer experience • Lead the design of end-to-end PIM solutions, including data models, business processes, integrations, and governance frameworks • Run workshops, discovery sessions, and stakeholder interviews to understand business goals and product data challenges • Support and guide implementation teams (both Inriver and partners), ensuring architectural integrity, quality standards, and alignment with best practices • Share expertise across internal teams including Product Management and Support.

• Strategize with Sales and Partner teams to support qualified opportunities and provide technical leadership throughout the sales cycle. • Lead technical and functional discovery workshops to understand customer and prospective needs. • Architect solution approaches aligned to customer requirements and scope implementation considerations. • Support customers across industries, including manufacturing and industrial organizations with complex ERP-driven product data. • Deliver compelling, consultative product demonstrations (live and recorded) tailored to business outcomes. • Articulate Inriver’s value proposition, vision, and strategy to executives and technical audiences. • Develop joint value propositions with Partners and support competitive positioning efforts. • Establish and manage trusted relationships with senior business leaders. • Support field marketing initiatives including webinars, conferences, and trade shows. • Provide structured feedback from the field to Marketing, Product, and Customer Success teams. • Serve as a strategic advisor to customers, prospects, and partners.

• Develop and execute the regional event strategy, including trade shows, conferences, executive dinners, roadshows, and proprietary Inriver events • Manage end-to-end event logistics, including vendor negotiations, budget management, booth design, speaker coordination, and post-event analysis • Drive measurable pipeline generation through strategic event participation and targeted follow-up campaigns • Design and execute multi-channel ABX programs targeting high-value accounts in partnership with Sales • Leverage intent data, personalization tools, and orchestrated outreach to engage buying committees and accelerate deal velocity • Measure and optimize ABX performance against pipeline contribution and revenue influence metrics • Build and manage co-marketing programs with technology partners, system integrators, and channel partners in North America • Develop joint value propositions, content assets, and campaign strategies that drive mutual pipeline growth • Serve as the primary marketing liaison to the Partner team, ensuring alignment on joint GTM initiatives • Collaborate closely with North America Sales leadership to develop aligned marketing plans that support territory goals and pipeline targets • Participate in regular pipeline reviews and QBRs, providing marketing insights and program recommendations • Act as the voice of the North America market back to global marketing, sharing regional insights to inform messaging, content, and campaign priorities