• Manage loan applications from enquiry through to settlement • Collect and follow up on outstanding client documents and supporting information • Prepare and manage loan submissions using Finsure CRM • Process applications with lenders and mortgage managers, including manual lodgement processes where required • Maintain accurate file notes, application records, and workflow tracking • Liaise with clients, lenders, solicitors, and third parties via phone and email • Coordinate closely with brokers to ensure applications progress efficiently • Monitor application milestones and proactively follow up outstanding requirements • Ensure all documentation meets lender, aggregator, and compliance requirements • Maintain high levels of accuracy and attention to detail across all files

Role Description We are seeking an experienced Loan Processor / Client Support Specialist to join a growing Australian mortgage business. This is a dedicated full-time position supporting mortgage applications from initial submission through to settlement. The successful candidate will play a critical role in managing loan files, collecting documentation, preparing submissions, maintaining application progress, and supporting client communications throughout the lending process. This role is ideal for someone with proven Australian mortgage processing experience who can work independently, manage multiple applications simultaneously, and proactively keep deals moving forward. Responsibilities - Manage loan applications from enquiry through to settlement - Collect and follow up on outstanding client documents and supporting information - Prepare and manage loan submissions using Finsure CRM - Process applications with lenders and mortgage managers, including manual lodgement processes where required - Maintain accurate file notes, application records, and workflow tracking - Liaise with clients, lenders, solicitors, and third parties via phone and email - Coordinate closely with brokers to ensure applications progress efficiently - Monitor application milestones and proactively follow up outstanding requirements - Ensure all documentation meets lender, aggregator, and compliance requirements - Maintain high levels of accuracy and attention to detail across all files Qualifications - Minimum 2 years' experience in Australian mortgage broking support, loan processing, or mortgage administration - Strong end-to-end loan processing experience (not solely general administration) - Previous experience using Finsure CRM - Solid understanding of Australian home loan products, lending processes, and documentation requirements - Experience managing multiple loan applications concurrently - Familiarity with Australian mortgage compliance standards and lender requirements - Comfortable working with both CRM-based and manual lender submission processes Preferred Experience (Not Required) - Experience supporting brokers within Australian aggregator environments - Exposure to commercial lending and asset finance/car loans - Experience with non-standard lenders and manual application processes - Client-facing phone support experience - Knowledge of lender servicing calculators and policy assessment processes Skills & Attributes - Exceptional attention to detail - Strong organisational and time-management skills - Ability to confidently follow up clients and stakeholders for missing information - Excellent written and verbal English communication skills - Proactive approach to problem-solving and file management - Ability to work independently with minimal supervision - Professional, reliable, and responsive during Australian business hours - Strong customer service mindset and commitment to delivering a positive client experience

Role Description Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone? We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by: - Handling inbound calls - Scheduling appointments - Providing information - Documenting interactions - Delivering a compassionate customer experience This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner. If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you. Position Details - Remote (Mexico only) - Independent Contractor - $5.50 USD per hour - Paid weekly in arrears - Full-time opportunity - Paid training - Target training start date: June 29, 2026 Qualifications - Must currently reside in Mexico - Previous call center or customer service experience - Previous remote work experience - Excellent English communication skills - Clear pronunciation with minimal accent - Strong listening and problem-solving skills - Ability to follow detailed procedures and workflows - Strong attention to detail - Professional and empathetic communication style - Comfortable handling emotional or sensitive customer conversations - Immediate availability preferred Requirements - Windows 11 computer (Mac not supported) - Minimum 16 GB RAM - Webcam - USB headset with microphone - Reliable wired high-speed internet connection - Quiet professional workspace - Backup power solution strongly preferred - Ability to complete a technical verification Applications that do not meet the minimum technical requirements may not be considered. Benefits - Become part of a team supporting veterinary clinics that make a meaningful difference in the lives of pets and their owners every day - Deliver outstanding customer experiences - Understand the importance of compassion, professionalism, and attention to detail Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: - Application Form - Prescreen Questionnaire - Video Interview - Live interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position. Preferred Qualifications - Healthcare customer service experience - Veterinary industry experience - Medical office experience - Appointment scheduling experience - CRM experience - Ticketing system experience - Pet ownership or a strong passion for animals

Role Description We are currently seeking customer-focused individuals to join our remote team as Client Support Specialists. This role centers on assisting clients throughout various stages of the service process, answering questions, providing guidance, and ensuring a positive overall experience. The ideal candidate enjoys communicating with people, staying organized, and helping resolve concerns while working in a flexible remote setting. - Serve as a primary point of contact for client inquiries and support requests - Provide accurate information regarding services, processes, and available options - Assist with account updates, service modifications, and client follow-up needs - Review submitted information and ensure records remain accurate and up to date - Monitor ongoing client requests and provide timely status updates - Document interactions and maintain detailed records within company systems - Support daily administrative functions and operational workflows - Participate in team meetings, training sessions, and professional development activities Qualifications - Strong written and verbal communication skills - Excellent customer service and interpersonal abilities - Strong attention to detail and organizational skills - Ability to multitask and manage responsibilities effectively - Comfortable using online platforms and computer-based tools - Self-directed with the ability to work independently - Reliable internet connection and basic technical proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive training program - Ongoing coaching and mentorship - Advancement and professional growth opportunities - Performance-based rewards and recognition - Travel-related discounts and exclusive perks - Supportive and collaborative team culture