Client Services Representative Remote Jobs in Ohio (US)
This page tracks remote client services representative openings that are location-eligible for Ohio.
This page tracks remote client services representative openings that are location-eligible for Ohio.
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$51,750 - $145,000
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2000 Jobs
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• Overseeing the daily workflows and operations of the Client Services team • Ensuring shareholders and internal team members have accurate, timely information • Delivering an exceptional client experience • Effectively handling and diffusing escalated issues • Building and maintaining rapport within and between teams that work directly with Client Support • Managing daily department functions and recommending ways to improve processes • Maintaining department training materials and Knowledge Bank • Interpreting complex excel spreadsheets and guidelines for accurate responses • Assisting in reporting and tracking Client Services Statistics • Actively participating in staff recruitment • Implementing performance reviews and coaching direct reports • Coordinating team schedule(s) and approving time off, timecards, and team expenses
A defense and professional services company founded in 2008, Yorktown Systems Group offers civil and federal organizations customized solutions that strengthen
Title: Kikuyu Linguist, Corporate Language Support Services Location: Remote USA Job Description: ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance. Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc. Location Remote Operations Support - Huntsville, AL 35806 US (Primary) Remote TU Support - Joint Base Lewis-McChord, WA 98433 US Job Description Summary: Yorktown Systems Group, Inc. (YSG) and The Unconventional (TU) are seeking qualified linguists to support current and future foreign language and linguistic requirements. These needs may include interpretation, translation, transcription, and other Linguistic Support Services (LSS) for the company, its current clients, and potential government contracts. Responsibilities may involve providing interpretation services in both in-person and virtual settings; translating written, electronic, audio, and video materials; reviewing and editing documents; and delivering foreign language instruction in classroom or virtual environments. Additional linguistic services may be required as needs arise. This announcement is an open, evergreen requisition intended to support multiple current and future requirements across YSG and TU. It is not tied to a specific client, project, organization, or location. Candidates who apply may be considered for a range of language support roles throughout the YSG/TU portfolio as opportunities become available. Job Requirements LSS Qualifications (Task Support Dependent): - Must be qualified/certified at one of the two following categories: - Category I (CAT I). Shall have a working proficiency (Interagency Linguist Roundtable (ILR) level 2+) in English. As proscribed at the task order level, a CAT I linguist may be locally hired, from a region outside of the Area of Operations (AO), i.e. a third country national, or a U.S. Citizen or person, and will not require a security clearance. All CAT I linguists will be security vetted by Government designated personnel. All CAT I linguists will be security vetted by Government designated personnel for determination if the linguist shall be allowed to work in that capacity. - Category II (CAT II). shall have a working proficiency in English (ILR level 2+). Unless otherwise authorized by the KO, CAT II linguists shall be U.S. citizens who have been security vetted by Government designated personnel. CAT II linguists may be granted interim access to SECRET by the Defense Counterintelligence and Security Agency (DCSA) or other designated U.S. Government Personnel Security authority for the specific purpose of providing support under this contract. In the event interim access is granted, it is not transferable to other Government contracts or agencies. - Category III (CAT III). shall meet at a minimum the criteria of ILR level 3 in English. CAT III linguists shall be able to understand the essentials of all speech in a standard dialect and have a sufficiently broad vocabulary such that he/she rarely has to ask for paraphrasing or explanation. CAT III linguists shall be able to accurately follow the essentials of conversations between educated native speakers, reasonably make and answer telephone calls, understand radio broadcasts, news stories similar to wire service reports, oral reports, some oral technical reports and public addresses on non-technical subjects. CAT III linguists shall be U.S. citizens who either possess a TOP SECRET Security Clearance with access to Sensitive Compartmented Information (TS/SCI), or who, after prescribed counterintelligence review, have been granted by the U.S. Government, at a minimum, an interim TS clearance with interim access to SCI. - Experience providing foreign language instruction to adult students. - Shall have the ability to provide idiomatic translations of nontechnical material using correct syntax and expression from English to the foreign language, and Vice-versa. - Shall have the ability to conduct consecutive, accurate translation and interpretation of on-going conversations and/or activities. - Shall have the familiarity with and ability to conduct oneself in accordance with the local culture and customs. - Shall be willing and able to live and work in harsh environments, to include living and working in temporary facilities as mission dictates. - Shall have the ability to function effectively and efficiently during extended periods of high pressure and stress. - Shall have the ability to function as an integral member of a team of highly trained professionals. - Know specialized vocabulary (and terminology) in both English and the foreign language related to the Government’s varied roles and missions. - Speak in English and foreign language fluently, including regionalisms and colloquial slang without altering meaning. - Interpret in a manner that is factually and conceptually accurate without changes, omissions, or additions. - Preserve the tone and register of source language materials. *Additional linguist qualifications may be specified at the task order level based on mission requirements. Clearance: CAT I linguist shall be Local Nationals (LN) / Third Country Nationals (TCN) / uncleared U.S. Citizen and pass a background check. CAT II linguists and shall be U.S. Citizens and in possession of a SECRET SECURITY CLEARANCE. CAT III linguists shall be U.S. Citizens and possess a TOP SECRET SECURITY CLEARANCE with SCI access. Location: Remote / Various CONUS / Various CONUS Locations Travel: Some travel may be required Security Clearance Travel Some travel may be required Job Type Full-Time Exemption Type Exempt Category Contractors EEO STATEMENT Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.
Brown and Caldwell is the largest engineering consulting firm solely focused on the U.S. environmental sector
• Define and lead enterprise-level growth strategies for Type I clients. • Shape client business case across multiple service lines and geographies. • Drive expansion into adjacent services and new markets. • Lead large, complex portfolios with significant revenue and risk exposure. • Balance growth, margin, retention, and service diversification. • Partner with executive leadership to calibrate strategic account performance. • Lead mature, multi-disciplinary CSTs with enterprise visibility. • Align Area, Market, and Service Line leadership around unified client strategy. • Develop next-generation CSM talent through active coaching and sponsorship. • Maintain executive-level relationships across the client organization. • Anticipate shifts in political, regulatory, and funding environments. • Position BC as a strategic advisor beyond project delivery. • Serve as Sales Leader for major strategic pursuits. • Influence enterprise resource allocation for key accounts. • Provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.
Cambium Learning Group is an educational software development company that specializes in evidence-based learning solutions for pre-K through adult students. With corporate offices
Role Description The Client Service Center Agent plays a key role in delivering an exceptional customer experience. You will be the first point of contact (Tier 1), helping customers resolve questions quickly and confidently related to fulfillment, functionality, or reporting. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping others. Job Responsibilities - Respond to phone, voice, and electronic inquiries with professionalism and urgency - Route calls to the appropriate team members when needed - Identify, document, research, and resolve customer issues using the call tracking system - Follow up on inquiries to ensure complete resolution - Manage open cases and keep them moving toward timely closure - Spot and share trends in customer inquiries - Recommend improvements to enhance the customer experience - Create and maintain helpful resources (e.g., documentation, FAQs) - Escalate complex or unresolved issues to the right teams - Support additional tasks as needed Qualifications - Customer service experience required - High school diploma or equivalent required; college coursework or an associate degree is a plus - Strong communication and interpersonal skills (written, verbal, and phone etiquette), with the ability to engage effectively across all levels - Excellent customer service, listening, and problem-solving skills with a focus on delivering positive outcomes - Highly detail-oriented with strong organizational skills - Ability to multitask in a fast-paced environment (e.g., handling calls while updating tickets) with strong prioritization skills and sense of urgency - Quick learner with the ability to absorb, apply, and communicate new information and processes - Basic computer skills and keyboard proficiency; ability to learn customer service systems (Contactual experience a plus) - Team-oriented mindset with the ability to collaborate effectively - Intermediate proficiency in Excel, Word, and Outlook Job Location Remote, US. Candidates must reside and work within the United States. Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal.”
Role Description This role is responsible for managing a team of Customer Delivery Managers for the MDS and MCS business in North America, driving strategic customer relationships, and overseeing talent management. The role nurtures senior-level relationships, manages the FPR process, and communicates strategic requirements to senior management. The role also fosters an environment of growth, high performance, and process improvement. The role ensures delivery of all high value and in-scope contracted services across all involved service delivery towers. - Manages a team of Customer Delivery Managers, forecasting resource needs and aligning them with business requirements for optimized performance. - Drives strategic customer strategy development, contributes to growth plans, and leverages knowledge management for performance enhancement. - Nurtures senior management or executive-level relationships with the customer, ensuring exceptional satisfaction. - Manages the FPR process, supports execution, and escalates major issues with recommendations to higher management. - Recruits and develops top talent, fostering a culture of excellence, cost efficiency, and trusted customer relationships. - Identifies and effectively communicates strategic business requirements to senior management for informed decision-making. - Interacts frequently with senior management to communicate project status and escalate issues, as necessary. - Cultivates an environment promoting individual growth, high performance, and a rewarding workplace. - Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy. - Performs talent management responsibilities including recruitment, performance management, coaching and career development. Qualifications - Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field. Requirements - Customer Centricity - Prioritization - Resilience - Team Management - Strategic Thinking Benefits - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including: - 4-12 weeks fully paid parental leave based on tenure - 11 paid holidays - Additional flexible paid vacation and sick leave
This is a remote position. Stipend: ₹2,000 – ₹3,000 per month. Apply through the link below for priority screening and faster progression to the assessment round: Application Link
Role Description This is a remote position. SOLO Network, the flagship product of SPARK+, is an AI-powered upskilling and credential-first platform that helps learners build skills, showcase achievements, and connect with opportunities. We work closely with students, educational institutions, and employers to create a stronger bridge between learning and careers. We are looking for a proactive and people-focused Client Relations Associate who can build strong relationships with institutions, learners, and partner organizations while ensuring a smooth and positive experience across the SOLO ecosystem. The ideal candidate should have excellent communication skills, strong coordination abilities, and a passion for helping clients and users achieve success through the platform. - Coordinate regularly with clients, institutions, admins, and users to understand product usage, feedback, and challenges. - Collect client insights, feature requests, user concerns, and improvement suggestions and communicate them to internal teams. - Work closely with product, tech, operations, and marketing teams to ensure proper coordination and smooth execution. - Monitor platform usage and identify areas where clients may require additional support or guidance. - Conduct regular follow-ups with clients to ensure smooth onboarding, engagement, and adoption of the platform. - Support clients with platform-related queries, workflows, and usage guidance. - Help track issues, updates, and client concerns to improve overall client satisfaction. - Assist in preparing feedback summaries, reports, product improvement notes, and client success updates. - Conduct product walkthroughs, demos, onboarding sessions, and review meetings when required. - Work with internal teams to help improve user experience, platform engagement, and product adoption outcomes. Qualifications - Strong communication and relationship management skills. - Good coordination and follow-up abilities. - Basic understanding of technology, digital products, and platform workflows. - Ability to understand client requirements and communicate them clearly to internal teams. - Problem-solving mindset with attention to detail. - Comfortable working with cross-functional teams and managing multiple conversations. - Confident, organized, and client-focused. - Interest in technology, upskilling, education, and product-driven environments. Benefits - Hands-on experience in client success, product operations, and product feedback management. - Opportunity to work closely with product, tech, and business teams. - Exposure to real-world product improvement and client engagement processes. - Practical learning in product adoption, onboarding, coordination, and communication. - Opportunity to grow into higher client success or product-focused roles based on performance. - Flexible and collaborative work environment.
Good Grief is focused on building a competitive remote sales team.
Role Description Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. - Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. - Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. - Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. - Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. - Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications - Genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Integrity and ethical conduct in all professional dealings. Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
• Design, develop, and maintain high-performance REST APIs and other web services that meet business requirements and scale to handle large amounts of traffic • Collaborate closely with front-end developers, product owners, and other stakeholders to ensure seamless integration of backend services into the overall application architecture • Implement security best-practices to safeguard sensitive data • Optimize database queries and other I/O operations to achieve optimal performance of back-end services • Participate in code reviews to maintain code quality standards and provide constructive feedback to team members • Identify and troubleshoot performance bottlenecks, system failures, and bugs
Supporting physicians and care teams to deliver exceptional, compassionate, and affordable care.
Role Description Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. In this role, the Physician Services Coordinator serves as the internal primary contact for all service lines provided by Altais to their physicians. The Physician Services Coordinator supports day-to-day administrative operations and provides exceptional physician service to network physicians and office staff. This includes: - Advocating internally and externally on current and future products, services, and operational processes. - Actively and positively promoting Altais’ overall strategic goals, core values, and communications. - Supporting the development, maintenance, and overall enhancement of relationships with Altais physicians and their staff. - Serving as the primary patient portal representative, ensuring smooth transition for physicians and office staff. You will focus on: - Positively supporting organizational and departmental strategies and goals. - Promoting outstanding physician service (written and verbal) and ensuring high-quality professional communication and timely service to the network. - Promoting positive relations with physicians and office staff to ensure long-term, helpful relations. - Acting as an internal and external liaison and resource to Altais Physician Services Representatives II, physicians, and office staff. - Independently working with internal departments to communicate challenges and deficiencies on behalf of the physician network and expedite resolution. - Escalating challenges to direct supervisor or appropriate department. - Utilizing and applying Altais’s systems, policies, and procedures to ensure challenges are resolved and tracked efficiently. - Serving as the first contact for physician network support for Altais’s electronic network tools. - Deploying EpicLink and the Provider Engagement Portal to contracted Altais offices. - Providing education, training, and day-to-day support. - Participating and representing Physician Services in multi-department work groups when appropriate. - Supporting internal departments with onboarding new physicians and staff. - Facilitating, supporting, and completing administrative tasks associated with physicians and office staff requests. - Identifying, tracking, and trending physicians, staff, and/or practices that are entering, retiring, or relocating Altais. - Scheduling and facilitating internal and external meetings to ensure all relevant issues are discussed and resolved. - Attending relevant meetings, developing and managing work plans, tracking and reporting trends, and facilitating appropriate follow-up. - Educating physician practices regarding new and existing policies and procedures. - Reviewing and understanding existing policies to ensure maximum compliance and troubleshooting issues raised by providers. - Developing and maintaining knowledge level of Altais’s services and product line offerings. - Performing additional duties and projects as assigned by leadership. Qualifications - Education: BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or Physician office administration. - Minimum Experience: 2-3 years of Patient and Physician portals and EMH or EMR system experience, preferred. Requirements - The Base Salary for this position is $51,750 - $62,100/year. - Excellent medical, vision, and dental coverage. - 401k savings plan with a company match. - Flexible time off and 9 Paid Holidays. Benefits - Compassion: We act with empathy and a deep respect for the challenges faced by physicians and their patients. - Community: We foster a culture of collaboration with physicians, patients, and among our teams. - Leadership: We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. - Excellence: We are relentlessly focused, results-driven, and accountable for delivering measurable value. - Agility: We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry.
Role Description Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders. Responsible for the assessment and valuation of properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal and state appraisal laws. Job Responsibilities - Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service. - Responsible for managing employees directly engaged in client management. - Implements and supports strategies and initiatives focused on building and maintaining client relationships. - Develops departmental policies, procedures and strategies focused on providing high quality customer service achieved through anticipating client needs and attending to those needs effectively. - Follows standard procedures and guidelines. - Understands how assigned duties relate to others within the team and how the team integrates with related teams. - Impacts own team through the quality of the support provided. - Recognizes and solves typical problems; selects solutions from established options. - Communicates moderately complex information in routine situations, typically within own team. - Works under general supervision with limited ability to modify approach. - Individual contributor having no supervisory responsibilities; manages own workload. - Performs all other duties as assigned by management. Qualifications - High school diploma required; Bachelor’s preferred. Experience - Typically requires 2+ years of related work experience. Benefits - Competitive benefits package that includes a variety of health and wellness insurance options and programs. - Paid time off. - 401(k) with company match. - Employee stock purchase program. - Employee discounts.
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