• Define and own Shippo’s security strategy, translating business goals, customer trust needs, and regulatory requirements into a clear, prioritized security roadmap. • Plan and execute quarterly security initiatives that deliver meaningful risk reduction and enable business growth. • Continuously assess Shippo’s threat landscape and adjust priorities as the company, product surface area, and customer needs evolve. • Secure Shippo’s cloud and application environments, with deep ownership of AWS security architecture and controls. • Partner with Engineering teams to embed security into the SDLC, including application security reviews, SAST/DAST, dependency management, and secure design practices. • Own security operations, including incident readiness, response, and post-incident learning. • Lead security incidents end-to-end - from investigation and containment to postmortems and long-term remediation. • Conduct security risk assessments across applications, infrastructure, vendors, and processes; clearly communicate findings and recommendations to stakeholders. • Serve as the primary security point of contact for customer and partner security inquiries, audits, and escalations. • Lead, coach, and support a small security team, setting clear expectations, providing actionable feedback, and fostering a culture of learning and ownership.

• Define and execute a multi-year product/security strategy and roadmap • Lead a product security organization including hiring and performance management • Engage directly with customers as security SME during sales cycles • Ensure security is integrated into agile delivery through developer training and automated testing • Evaluate customer agreements for alignment with internal capabilities • Serve as a senior security advisor to engineering leadership

Description and Requirements Key Responsibilities: 1. Leadership & Team Management: • Lead, mentor, and develop a team of LTD claims professionals, including, Managers, associate managers, and technical claims specialists. • Foster a culture of continuous improvement, collaboration, and accountability. • Provide strategic direction and guidance to ensure the team meets performance metrics and service level agreements. 2. Claims Management Oversight: • Oversee the evaluation, adjudication, and resolution of LTD claims to ensure fair, accurate, and timely decisions. • Ensure compliance with regulatory guidelines, insurance policies, and company procedures. • Monitor claims trends, risk exposure, and potential fraud indicators. 3. Process Improvement & Operational Efficiency: • Develop and implement best practices to improve claims processing efficiency and accuracy. • Leverage data analytics and technology to enhance decision-making and claims outcomes. • Identify and address operational bottlenecks to improve workflow and customer experience. 4. Regulatory & Compliance Management: • Ensure adherence to federal, state, and local regulations (e.g., ERISA, ADA). • Work closely with legal and compliance teams to mitigate risks and address regulatory concerns. • Stay updated on industry changes and regulatory updates impacting LTD claims. 5. Stakeholder Collaboration & Communication: • Partner with underwriting, legal, actuarial, and customer service teams to ensure alignment on claims strategies. • Engage with external vendors, medical professionals, and policyholders to facilitate claim resolutions. • Provide executive leadership with reports on claims performance, trends, and strategic initiatives. 6. Financial & Risk Management: • Ensure accurate claim payments and decisional forecasting. • Develop risk mitigation strategies to control claims costs and reduce unnecessary payouts. Qualifications & Experience: • Bachelor's degree in Business, Insurance, Risk Management, or a related field (Master's preferred). • 8-10+ years of experience in disability claims management, with at least 5 years in leadership roles. • Strong knowledge of LTD policies, claims processing, and industry regulations. • Experience with claims management systems and data analytics tools. • Project management experience required; PMP certification or Six Sigma a plus. • Excellent leadership, decision-making, and communication skills. • Ability to drive process improvements and manage change effectively. The expected salary range for this position is $102,000 - $170,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $102,000 - $170,000

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Manage a team of direct Sales Executives to drive rapid new business sales growth in the region Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities Recruit, coach and mentor team members to drive excellence Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team Manage and report accurate forecast and pipeline to the business Achievement of annual sales goals on a quarterly and annual basis is required Engage and align effectively in C-level meetings in order to properly understand customer business requirements Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level Strong success in recruiting, coaching and managing an exceptional sales team Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection Experienced in driving sales process and drive effective working relationships with Sales Operations Ability to understand the 'bigger picture' and business drivers around IT Ability to build long term strategic and senior level relationships Ability to adapt and work effectively within a rapidly changing and growing environment Demonstrates strong business and financial acumen Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem Ownership of driving successful pipeline generation activities developed by marketing or the partner community Active US Government issues clearance. TS or higher. For positions in this location, we offer a base pay of $170,850 - $211,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.