Shippo

Role Description - Shipping & handling responsibilities - Implement end-to-end (frontend, backend) solutions for new features and experiences - Contribute to reusable components that enhance product consistency - Participate in on-call support rotation - Develop and lead execution against both short-term and long-term roadmaps - Work with our product and design teams to refine the scope of new products and capabilities - Collaborate with other engineers to create milestones that support product requirements - Implement tools and telemetry to better understand technical and business impact Qualifications - BSc in a STEM field, with a preference for computer science and software engineering or equivalent work experience - Minimum 4+ years of experience in software development - Experience working across both backend and frontend development, including APIs, services, databases, and modern UI frameworks - Proficiency with React and Typescript - Familiarity with python, django, SQL databases (Postgres), kubernetes - Strong collaboration skills, with the ability to work effectively with cross-functional teams - Clear communication skills, with the ability to explain technical concepts to different audiences - A mindset of continuous learning, craftsmanship, and team success Requirements - Bonus: Experience with Go, AWS, billing and payment systems (Stripe) - Bonus: Experience with Claude Code and shipping AI powered features Benefits - Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies - All qualified individuals are encouraged to apply - If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com Company Description - Our people, much like the packages we help ship, are all over the world - Through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia - Many roles can be based internationally - For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com

Role Description - Design, implement, test, and deploy software services with high SLAs that can handle millions of requests a day. - Ensure scalability and maintainability through microservices adoption, decoupling of concerns and data model, queuing of jobs, application layering, and container-based software distribution. - Continue to build out and enhance our CI/CD pipeline for smooth and safe production releases via automated testing and verification. - Verify and ensure performance and correctness of systems in response time and throughput. - Design and maintain database schema for large scale and performant services. - Architect systems and refactor existing systems for optimal performance and reuse. - Participate in peer reviews and testing and contribute to automated test suites and design reviews for new features, products, and systems. - Collaborate with business teams and provide early input to new product ideas and functionality. - Experience being on-call and able to respond quickly to system incidents. - Champion testing procedures and automation in support of vertical and horizontal scale. - Assist with hands-on work in gathering business requirements, development, and verification. Qualifications - 6+ years of experience in software development. - Strong interpersonal skills and the ability to work with all levels of the organization. - Past experience and success building and supporting scalable APIs, services, or applications. - Solid understanding of object-oriented programming and familiarity with various design and architectural patterns. - Exceptional verbal, written, and interpersonal communication skills. - Deep understanding of customer needs and passion for customer success. - Ability to look ahead to identify opportunities, foster a culture of innovation, and build for scale. - Coding experience in server-side programming languages (e.g. Go, Python, Java, Ruby) as well as database languages (SQL). - Consistent, hands-on experience using coding agents (e.g. Claude Code, Cursor) throughout the SDLC including debugging, testing, and code review. - Experience configuring AI tooling at the project level and a track record of building and sharing workflows or patterns that teammates have adopted. - Experience working with server-side MVC frameworks (e.g. Django, .NET, Spring, Rails, Phoenix). - Exhibit core behaviors focused on craftsmanship, continuous improvement, and team success. - BS or MS degree in Computer Science or equivalent experience. - Advanced/Fluent English. Requirements - Prior experience working or interacting with shipping and/or postal carriers. - Experience using GoLang and Python in production. - Familiarity with microservices architectures. - Experience integrating with APIs that use REST, SOAP, gRPC, and other technologies. - Interest and experience in performance tuning, concurrency, microservices, security, data analytics, and web stack. - Experience with context engineering: structuring codebases, architecture docs, and READMEs to be AI-readable. - Experience with Django. - Past experience and success in building scalable APIs or services. - Experience with DevOps tooling such as Docker, Terraform, CircleCI, SumoLogic, PagerDuty, etc. - Experience with AWS/Cloud services such as EC2, S3, Lambda, Route 53, Cloud Formation, Cloudflare, Elastic Beanstalk, IAM, etc. Benefits - Inclusivity and equal access to opportunities for people from all backgrounds, perspectives, and geographies. - Remote-first program, “Shippos Everywhere”, allowing roles to be based anywhere in the US (with some exceptions) and many roles can be based internationally. - Employment contracts powered by Rippling.com for locations outside of the US and Ireland, with all Shippo perks still applying.

• Own the full company P&L, revenue through EBITDA, and serve as the primary finance partner to Accounting for the monthly close cycle. • Produce the monthly MBR (Monthly Business Review), flash report, and supporting financial narrative for senior leadership, translating actuals vs. plan into clear stories and actionable recommendations. • Collaborate with the Controller to ensure accuracy and alignment on actuals and variances vs. plan. • Own the Master P&L model, the company's single source of truth for forecasting, scenario analysis, and AOP. • Build, maintain, and evolve it as the business changes. • Lead the Annual Operating Plan (AOP) process across all functions, including headcount planning, cost modeling, and revenue scenario builds. • Drive 2-3 reforecasts throughout the year, surfacing risks and opportunities before they show up in actuals. • Produce the quarterly Board of Directors Finance Addendum, including financial exhibits, variance analysis, and supplemental data packages reviewed by the CFO and CEO. • Build the financial models and materials that support executive decision-making on product investment and cost savings strategies. • Own and maintain Shippo's transaction readiness infrastructure, auditable P&L and balance sheet flat files, Looker cohort and retention views, AR/AP aging standardization, ensuring the company is 80%+ deal-ready at any given time. • Serve as the internal financial lead for any M&A diligence process, managing the data room and coordinating with Legal, Accounting, and the CFO on financial workstreams. • Partner with People Ops as the finance counterpart to headcount planning, managing req approvals and monthly HC reporting for the exec team and Board. • Own the R&D and cross-functional HC scenario modeling tools used by the CTO and CMO, and maintain the financial view of headcount by department. • Lead recurring software and infrastructure cost reviews (AWS, SaaS vendors) with technical and operational stakeholders to drive efficiency. • Own vendor contract audits, identifying and actioning lapsed or suboptimal contracts. • Build investment briefs, pro formas, and carrier/partner sizing models to support strategic decisions, including carrier economics, new product monetization, and geographic expansion. • Partner with Revenue Operations and Sales Finance on go-to-market financial modeling. • Drive improvements in FP&A tooling, data integrity, and financial systems to support scalable growth.

• Build and own components of the rule evaluation engine — the decision logic at the heart of Data Products — including authoring rules, evaluating them at scale, and exposing results to downstream systems. • Develop backend services in Python (FastAPI) that handle high-throughput, low-latency evaluation workloads. • Work with event-driven infrastructure (Kafka or equivalent) to integrate the engine with upstream data sources and downstream consumers. • Design and evolve data models that support auditability, versioning, and reproducibility of rule outcomes. • Build React interfaces that let merchants and internal users configure rules, inspect evaluations, and trust the system. • Contribute across the full spectrum of the Data Products team’s work—business rules automation, ML-based APIs, customer-facing analytics, and intelligent recommendation systems. • Partner with Data Science, Analytics Engineering, and Product to translate analytical signals into productionized decisions. • Instrument what you ship: write meaningful tests, add metrics and tracing, and use production data to validate that changes landed as intended. • Participate in team oncall and incident response for the services you own. • Contribute to API design, service decomposition, and cross-team technical reviews as you grow into broader ownership. • Help onboard new team members and share knowledge through code reviews, design docs, and pairing. • Use AI coding tools (Claude, Cursor) effectively in your daily workflow and contribute to evolving team norms around them.

Role Description - Implement, test, and deploy software services with high SLAs that can handle millions of requests a day with a BDD approach. - Verify and ensure performance and correctness of systems in response time and throughput. - Refactor existing systems for optimal performance and reuse. - Contribute to design reviews, participate rigorously in peer reviews, and build automated test suites for new features, products, and systems. - Work with a sense of urgency and iterate quickly in an Agile process. - Exceptional problem solving skills: demonstrated ability to understand business challenges and translate those into technical solutions. - Join the on-call rotation and respond quickly to system incidents. Qualifications - 8+ years of experience in software development. - Coding experience in server-side programming languages (e.g. Python, Go, Java, Ruby) as well as database languages (SQL). - Experience working with server-side MVC frameworks (e.g. Django, .NET, Spring, Rails, Phoenix). - Solid understanding of object-oriented programming and familiarity with various design and architectural patterns. - Ability to look ahead to identify opportunities, foster a culture of innovation, and build for scale. - High ownership and attention to system reliability and monitoring. - Core behaviors focused on craftsmanship, continuous improvement, and team success. - BS or MS degree in Computer Science or equivalent experience. Requirements - Prior experience working or interacting with shipping and/or postal carriers. - Experience integrating with APIs that use SOAP and/or gRPC protocols. - Experience with Django and/or FastAPI. - Experience using Python and/or Golang in production at scale. - Interest and experience in performance tuning, concurrency, microservices, security, and data analytics. - Experience with messaging systems such as NSQ, Kafka, SQS and Celery. - Experience with DevOps tooling such as Docker, Terraform, Kubernetes, CircleCI, GitHub Actions, ArgoCD, New Relic, PagerDuty, etc. - Experience with AWS/Cloud services such as EC2, S3, DynamoDB, Lambda, Route 53, Cloud Formation, Cloudflare, Elastic Beanstalk, IAM, etc. Benefits - Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. - All qualified individuals are encouraged to apply. - If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com. Company Description - Our people, much like the packages we help ship, are all over the world. - Through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia. - Many roles can be based internationally. - For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports. • Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate. • Maintain performance metrics and SLA adherence. • Document findings with clarity and consistency in Shippo’s fraud management tools. • Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity. • Collaborate with Customer Support and Operations on escalations. • Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

• Own the backend services that deliver EDD predictions to merchants and internal consumers — APIs, caching, contracts, and reliability under production load. • Build Python services suited to high-throughput, low-latency workload. • Lead API design, service decomposition, and cross-team technical reviews for data product surfaces spanning rules automation, ML-based recommendations, analytics, and configuration systems. • Own reliability and observability across the services you build—instrumentation, alerting, runbooks, and incident response. • Partner with data science to bring model outputs into production—owning the API layer, serving infrastructure, and operational reliability of ML-powered features. • Build and maintain feature pipelines that bridge offline training and online inference, with an emphasis on consistency and data quality. • Establish MLOps foundations for the team: model deployment patterns, versioning, rollback procedures, A/B test infrastructure, and experiment tracking integrations. • Instrument ML systems for observability—latency, throughput, drift signals, and prediction quality—so issues surface before they reach merchants. • Evaluate frameworks, tooling, and architectural patterns for ML serving and make pragmatic recommendations grounded in production experience. • Set the technical direction for backend and ML systems on the Data Products team—proposing and driving architectural decisions that balance velocity with long-term maintainability. • Lead design reviews, raise the bar in code reviews, and establish engineering practices the team can follow. • Mentor other engineers on Software or ML engineering. • Apply AI tooling to your own workflow and share learnings with the team.

• Own Shippo’s presence and voice across key developer communities including Reddit (r/webdev, r/ecommerce, r/opensource), GitHub, Stack Overflow, Hacker News, and Dev.to — engaging authentically rather than purely promotionally. • Build and nurture relationships with developers, indie hackers, and technical founders who are building on or evaluating Shippo’s API. • Identify, cultivate, and activate developer champions and power users who can become organic advocates for Shippo within their communities. • Monitor developer forums, communities, and social channels for conversations about Shippo, shipping APIs, and e-commerce integrations — engaging helpfully and surfacing product feedback internally. • Partner with Product and Engineering to ensure Shippo’s developer documentation, API references, quickstart guides, and code samples are a genuine growth driver — not just a support tool. • Own developer-facing content strategy: tutorials, integration guides, use-case walkthroughs, and "how to ship with Shippo API" content that shortens time-to-first-call. • Align marketing programs with in-product moments, lifecycle stages, and usage signals across the self-serve motion to improve activation, onboarding completion, and feature adoption. • Identify documentation gaps and content opportunities by tracking where developers get stuck, what questions come up repeatedly in support channels, and what competitors do better. • Develop and execute a content plan targeting developers across owned and earned channels: technical blog posts, code-first tutorials, demo repositories, video walkthroughs, and developer newsletters. • Establish Shippo as a credible voice in the shipping and logistics API space through thought leadership that solves real developer problems — carrier rate shopping, label generation, multi-carrier integrations, and beyond. • Identify the right developer conferences, podcasts, newsletters, and publications where Shippo should have a presence, and build a scalable strategy for showing up in those places. • Track where developers discover new tools and APIs (ProductHunt, HackerNews, newsletters like TLDR, podcasts, YouTube) and build programs to seed Shippo’s visibility in those channels. • Design, manage, and execute hackathons — both standalone Shippo-hosted events and participation in major developer hackathons like DeveloperWeek — from challenge design through prize fulfillment. • Identify and manage Shippo’s presence at developer conferences and meetups (API World, DeveloperWeek, local hackathons), including sponsorships, speaking opportunities, and on-the-ground activation. • Measure the downstream impact of developer events on self-serve signups, API activations, and community growth — continuously refining the event strategy based on ROI. • Serve as the internal voice of the developer community — bringing structured feedback from forums, support tickets, and direct conversations to Product, Engineering, and GTM leadership. • Collaborate with the Product Marketing team to align developer messaging with broader GTM positioning across the Shippo platform. • Work with Demand Generation and Growth Marketing to ensure developer-specific campaigns and nurture flows are accurate, resonant, and properly sequenced. • Define and own the KPIs for developer marketing: API signups, documentation engagement, self-serve activation rates, developer community growth, and event-attributed pipeline.

• Serve as the primary People partner for Carrier Partnerships, Strategic Accounts, Customer Support, and Finance — building trusted relationships at all levels, from ICs to senior leaders. • Develop a deep understanding of each client group’s business model, goals, and talent challenges, and translate that into proactive people strategies. • Advise leaders on org design, workforce planning, team effectiveness, and leadership development with a long-term, outcomes-oriented lens. • Anticipate people risks before they surface, and bring forward data-informed recommendations that help leaders make better decisions about talent. • Represent the People function credibly in business planning conversations, operating reviews, and leadership forums. • Own end-to-end employee relations matters across the U.S. and international locations, including performance improvement plans, complex investigations, terminations, and compliance. • Build and continuously improve ER frameworks, documentation standards, and escalation paths that create consistency and reduce risk at scale. • Provide expert, independent guidance to leaders navigating performance issues, corrective action, and sensitive employee situations — balancing legal risk, human impact, and business need. • Design scalable performance management infrastructure — guidelines, toolkits, calibration processes — that can operate consistently without depending on individual heroics. • Partner closely with People Operations and Legal to ensure fair, compliant outcomes, particularly across multi-jurisdiction situations. • Go beyond survey data — build real relationships with employees at all levels, including ICs, to understand what’s actually happening on the ground and bring those insights to the right conversations. • Translate engagement data into clear, actionable insights, surfacing patterns across client groups and helping leaders build credible, time-bound action plans. • Design and maintain a listening ecosystem beyond formal surveys (e.g., pulse checks, stay interviews, onboarding/exit signals) that gives leaders ongoing visibility into team health. • Champion transparency and follow-through on engagement commitments, helping Shippo build a culture of trust and accountability.

Role Description - Shipping & handling responsibilities - Design, scale, and secure infrastructure to stay ahead of business needs through: - Fault-tolerant architecture design - Performance testing, profiling, and tuning - Capacity planning - Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as: - Design, implement, and test disaster recovery solutions - Ensure scalability and maintainability through: - Microservices adoption - Decoupling of concerns and data model - Queuing of jobs and application layering - Enhance and maintain our CI/CD pipeline for smooth and safe production releases via automated testing and verification - Verify and ensure performance and correctness of systems in response time and throughput - Participate in peer reviews and testing and contribute to automated test suites and in design reviews for new features, products, and systems - Participate in an on-call rotation Qualifications - Experience developing, managing, and troubleshooting highly available distributed systems, including operational experience with Kubernetes in a production environment - Extensive expertise with at least one public cloud provider (AWS, GCP, Azure) - Exceptional verbal, written, and interpersonal communication skills - Interest in and understanding of best-in-class security practices, and automation and testing methods - Familiarity with configuration and maintenance of common infrastructure components such as Redis, Elasticsearch, and Hadoop - Deep understanding of customer needs and passion for customer success - BS or MS degree in Computer Science or equivalent experience Requirements - Advanced knowledge of managing and optimizing PostgreSQL server configuration - 3+ years of experience in software development - Experience with: - Managing service meshes (e.g. Istio) - Defining and monitoring Service-Level Objectives (SLOs) and Service-Level Agreements (SLAs) to ensure that systems meet reliability and performance targets - Monitoring Tools like New Relic, Prometheus, Grafana, and/or Datadog - OpenTelemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments - Managing Python and Golang applications in production - Microservices architectures - DevOps tooling such as Docker, Terraform, ArgoCD, ArgoWorkflows, CircleCI, Github Actions, New Relic, PagerDuty, etc. - AWS/Cloud services such as EKS, EC2, S3, Lambda, Route 53, CloudFront, Cloudflare, IAM, etc. Benefits - Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives, and geographies. These values define who we are and everything we do. - All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com Company Description - Our people, much like the packages we help ship, are all over the world. - Through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia. - Many roles can be based internationally. - For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.