Shippo

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports. • Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate. • Maintain performance metrics and SLA adherence. • Document findings with clarity and consistency in Shippo’s fraud management tools. • Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity. • Collaborate with Customer Support and Operations on escalations. • Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

• Build and maintain Python (FastAPI) services with async patterns suited to high-throughput, low-latency workloads. • Design and implement event-driven integrations (Kafka) to keep data products synchronized with upstream business events. • Architect PostgreSQL data models that balance query performance with auditability and long-term maintainability. • Develop APIs that power customer-facing data products—spanning business rules automation, ML-based recommendations, analytics, and configuration systems. • Build and own React UI surfaces for customer-facing data product features—including management interfaces, dashboards, and configuration tools. • Collaborate with design and product to translate requirements into polished, accessible interfaces.

• Own Shippo’s presence and voice across key developer communities including Reddit (r/webdev, r/ecommerce, r/opensource), GitHub, Stack Overflow, Hacker News, and Dev.to — engaging authentically rather than purely promotionally. • Build and nurture relationships with developers, indie hackers, and technical founders who are building on or evaluating Shippo’s API. • Identify, cultivate, and activate developer champions and power users who can become organic advocates for Shippo within their communities. • Monitor developer forums, communities, and social channels for conversations about Shippo, shipping APIs, and e-commerce integrations — engaging helpfully and surfacing product feedback internally. • Partner with Product and Engineering to ensure Shippo’s developer documentation, API references, quickstart guides, and code samples are a genuine growth driver — not just a support tool. • Own developer-facing content strategy: tutorials, integration guides, use-case walkthroughs, and "how to ship with Shippo API" content that shortens time-to-first-call. • Align marketing programs with in-product moments, lifecycle stages, and usage signals across the self-serve motion to improve activation, onboarding completion, and feature adoption. • Identify documentation gaps and content opportunities by tracking where developers get stuck, what questions come up repeatedly in support channels, and what competitors do better. • Develop and execute a content plan targeting developers across owned and earned channels: technical blog posts, code-first tutorials, demo repositories, video walkthroughs, and developer newsletters. • Establish Shippo as a credible voice in the shipping and logistics API space through thought leadership that solves real developer problems — carrier rate shopping, label generation, multi-carrier integrations, and beyond. • Identify the right developer conferences, podcasts, newsletters, and publications where Shippo should have a presence, and build a scalable strategy for showing up in those places. • Track where developers discover new tools and APIs (ProductHunt, HackerNews, newsletters like TLDR, podcasts, YouTube) and build programs to seed Shippo’s visibility in those channels. • Design, manage, and execute hackathons — both standalone Shippo-hosted events and participation in major developer hackathons like DeveloperWeek — from challenge design through prize fulfillment. • Identify and manage Shippo’s presence at developer conferences and meetups (API World, DeveloperWeek, local hackathons), including sponsorships, speaking opportunities, and on-the-ground activation. • Measure the downstream impact of developer events on self-serve signups, API activations, and community growth — continuously refining the event strategy based on ROI. • Serve as the internal voice of the developer community — bringing structured feedback from forums, support tickets, and direct conversations to Product, Engineering, and GTM leadership. • Collaborate with the Product Marketing team to align developer messaging with broader GTM positioning across the Shippo platform. • Work with Demand Generation and Growth Marketing to ensure developer-specific campaigns and nurture flows are accurate, resonant, and properly sequenced. • Define and own the KPIs for developer marketing: API signups, documentation engagement, self-serve activation rates, developer community growth, and event-attributed pipeline.

• Serve as the primary People partner for Carrier Partnerships, Strategic Accounts, Customer Support, and Finance — building trusted relationships at all levels, from ICs to senior leaders. • Develop a deep understanding of each client group’s business model, goals, and talent challenges, and translate that into proactive people strategies. • Advise leaders on org design, workforce planning, team effectiveness, and leadership development with a long-term, outcomes-oriented lens. • Anticipate people risks before they surface, and bring forward data-informed recommendations that help leaders make better decisions about talent. • Represent the People function credibly in business planning conversations, operating reviews, and leadership forums. • Own end-to-end employee relations matters across the U.S. and international locations, including performance improvement plans, complex investigations, terminations, and compliance. • Build and continuously improve ER frameworks, documentation standards, and escalation paths that create consistency and reduce risk at scale. • Provide expert, independent guidance to leaders navigating performance issues, corrective action, and sensitive employee situations — balancing legal risk, human impact, and business need. • Design scalable performance management infrastructure — guidelines, toolkits, calibration processes — that can operate consistently without depending on individual heroics. • Partner closely with People Operations and Legal to ensure fair, compliant outcomes, particularly across multi-jurisdiction situations. • Go beyond survey data — build real relationships with employees at all levels, including ICs, to understand what’s actually happening on the ground and bring those insights to the right conversations. • Translate engagement data into clear, actionable insights, surfacing patterns across client groups and helping leaders build credible, time-bound action plans. • Design and maintain a listening ecosystem beyond formal surveys (e.g., pulse checks, stay interviews, onboarding/exit signals) that gives leaders ongoing visibility into team health. • Champion transparency and follow-through on engagement commitments, helping Shippo build a culture of trust and accountability.

Role Description - Shipping & handling responsibilities - Design, scale, and secure infrastructure to stay ahead of business needs through: - Fault-tolerant architecture design - Performance testing, profiling, and tuning - Capacity planning - Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as: - Design, implement, and test disaster recovery solutions - Ensure scalability and maintainability through: - Microservices adoption - Decoupling of concerns and data model - Queuing of jobs and application layering - Enhance and maintain our CI/CD pipeline for smooth and safe production releases via automated testing and verification - Verify and ensure performance and correctness of systems in response time and throughput - Participate in peer reviews and testing and contribute to automated test suites and in design reviews for new features, products, and systems - Participate in an on-call rotation Qualifications - Experience developing, managing, and troubleshooting highly available distributed systems, including operational experience with Kubernetes in a production environment - Extensive expertise with at least one public cloud provider (AWS, GCP, Azure) - Exceptional verbal, written, and interpersonal communication skills - Interest in and understanding of best-in-class security practices, and automation and testing methods - Familiarity with configuration and maintenance of common infrastructure components such as Redis, Elasticsearch, and Hadoop - Deep understanding of customer needs and passion for customer success - BS or MS degree in Computer Science or equivalent experience Requirements - Advanced knowledge of managing and optimizing PostgreSQL server configuration - 3+ years of experience in software development - Experience with: - Managing service meshes (e.g. Istio) - Defining and monitoring Service-Level Objectives (SLOs) and Service-Level Agreements (SLAs) to ensure that systems meet reliability and performance targets - Monitoring Tools like New Relic, Prometheus, Grafana, and/or Datadog - OpenTelemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments - Managing Python and Golang applications in production - Microservices architectures - DevOps tooling such as Docker, Terraform, ArgoCD, ArgoWorkflows, CircleCI, Github Actions, New Relic, PagerDuty, etc. - AWS/Cloud services such as EKS, EC2, S3, Lambda, Route 53, CloudFront, Cloudflare, IAM, etc. Benefits - Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives, and geographies. These values define who we are and everything we do. - All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com Company Description - Our people, much like the packages we help ship, are all over the world. - Through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia. - Many roles can be based internationally. - For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.

• Own and deepen the strategic relationship with USPS and possibly other key national and international carriers, serving as Shippo’s primary point of contact and day-to-day driver of these partnerships. • Serve as the internal quarterback for all carrier-related initiatives — coordinating across Product, Engineering, Finance, Legal, and Operations to turn strategy into action and keep multiple workstreams moving simultaneously. • Lead negotiations and close complex deals with major carriers, navigating multi-stakeholder environments and long deal cycles with persistence and precision. • Collaborate with Product and Engineering to design, plan, and implement new carrier integrations and product offerings, translating carrier needs into internal roadmaps. • Identify and drive internal and external process improvements that accelerate carrier onboarding, integration velocity, and long-term relationship health. • Evolve carrier engagements from transactional dealmaking to deep, strategic partnerships — focused on long-term value creation for both Shippo and our carrier partners. • Leverage AI tools and automation to streamline workflows and reduce repetitive, tactical work — both for yourself and your direct report — freeing the team to stay focused on high-value strategic priorities.

Role Description - Own the day-to-day commercial relationships with EU/UK carrier partners, including Royal Mail, DPD, Evri, and others as the network grows. - Identify opportunities for expansion with our existing portfolio of carriers. - Manage contract compliance, rate monitoring, and performance tracking across your carrier portfolio. - Handle escalations and issue resolution, operating as the bridge between carrier contacts and internal teams (Product, Engineering, Support, and Sales). - Identify and surface commercial and compliance risks proactively, driving resolution before issues escalate. - Participate in carrier QBRs, partner introductions, and new product scoping conversations. - Maintain accurate documentation for carrier agreements, integration requirements, and operating procedures. - Work closely with the Director and above to align priorities with broader Carrier Partnerships strategy. Qualifications - 3–5 years of experience in partner management, account management, or commercial partnerships — preferably in logistics, e-commerce, or SaaS. - Background in strategic relationship management, not operations — you understand how carrier networks work without having built your career inside them. - Experience with EU or UK carriers and familiarity with international logistics dynamics and cross-border compliance. - Experience working with commercial agreements and building relationships within large organizations. - Strong organizational skills with the ability to manage multiple priorities independently across time zones. - Clear, confident communicator with both technical and commercial stakeholders. - Proactive problem-solver who drives issues to resolution without losing the strategic thread. - Moderate technical fluency — comfortable with API documentation and able to support technical discussions when needed. Benefits - Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives, and geographies. - All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com. Company Description - Our people, much like the packages we help ship, are all over the world. - Through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia. - Many roles can be based internationally. - For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.

• Own and lead end-to-end negotiation and drafting of complex, high-value commercial agreements, including customer agreements, API and data contracts, and vendor deals. • Partner closely with our go-to-market, product, marketing, finance, and security teams to help identify and assess risks and to drive practical, efficient solutions that move the company forward. • Lead design and implementation of AI‑enabled legal workflows to improve speed, consistency, and scale while maintaining appropriate human oversight and accountability. • Advise on the legal aspects of AI, data use, and automation, helping to operationalize responsible AI practices. • Provide senior leadership with clear, decisive guidance on legal and regulatory risk — balancing legal and business risks and translating complexity into actionable recommendations. • Identify emerging legal and regulatory challenges and develop strategies to address them before they become issues. • Build and maintain relationships across the organization, functioning as a go-to resource for cross-functional partners. • Learn from and teach the other members of the team.

Role Description - Shipping & handling responsibilities - Partner with leadership to drive strategy - Collaborate with product, operations, and go-to-market leaders to identify impactful problems and translate ambiguous business questions into structured analytical frameworks - Present insights and recommendations to executives and influence strategic decisions across your business unit - Develop a deep understanding of your domain's challenges, competitive landscape, and growth opportunities - Own key business metrics and KPIs: defining, instrumenting, and evangelizing them across stakeholders - Build scalable data infrastructure - Design, build, and maintain dimensional data models using dbt for analytics - Create self-service dashboards and reporting tools in Looker/Databricks - Establish data quality standards and monitoring - Operationalize analytical workflows that scale beyond one-time analyses - Own high-impact analytical initiatives, which may include: - App: Design and analyze growth experiments, build fraud detection models, optimize conversion funnels, and measure product feature adoption - API: Create partner health scorecards, analyze API usage patterns, monitor integration reliability, and identify expansion opportunities - Carrier Operations: Develop carrier variance and cost attribution models, track SLA performance, identify margin leakage, and improve operational efficiency - Be a multiplier for your team by reducing ad-hoc data requests and mentoring product managers and operators - Contribute to Data Platform initiatives that improve analytical capabilities company-wide - Share knowledge and best practices across the analytics community at Shippo Qualifications - 6+ years of experience in analytics engineering, data engineering, data science, product analytics, or related roles - Expert SQL skills with complex, performant queries and a deep understanding of data modeling principles - Analytics engineering expertise with proven experience building and maintaining data transformation pipelines with dbt or similar tools - Data visualization proficiency with strong experience in Looker or similar BI platforms - Modern data stack knowledge with hands-on experience in cloud data warehouses such as Databricks - Business acumen and communication skills to translate technical findings into clear narratives - Proven impact with clear examples of analytical work leading to measurable business outcomes - Strategic thinking with a proactive approach to identifying opportunities - Autonomy and ownership in managing ambiguity and complex projects Requirements - Bonus: Experience with Python for statistical analysis and data manipulation - Background working with product, growth, or operations teams in high-growth tech companies or startups - Domain knowledge in shipping, logistics, marketplaces, payments, or API-first products - Experience with experimentation and A/B testing frameworks - Familiarity with fraud detection, risk modeling, or anomaly detection - Previous experience in a "hub and spoke" or embedded analytics model - Hands-on experience building customer-facing or internal data products Benefits - Inclusivity and equal access to opportunities for individuals from all backgrounds - Remote-first program, “Shippos Everywhere”, allowing roles to be based anywhere in the US (except specific states) and many roles internationally - Assistance and reasonable accommodations during the application and recruiting process

Shipping & handling responsibilities - Develop clear messaging and positioning for Shippo’s products across both our app and API offerings, ensuring our value resonates with merchants, developers, and platform partners. - Partner with Product and Engineering teams to bring new features and capabilities to market through coordinated go-to-market planning and execution. - Own messaging and go-to-market support for product launches, ensuring new capabilities translate into clear customer understanding and product adoption. - Conduct customer and market research—including interviews, win/loss analysis, and usage insights—to deepen understanding of shipper needs and behavior. - Own competitive intelligence across the shipping and logistics technology landscape, translating insights into positioning updates, battlecards, and sales enablement materials. - Enable Sales and Partnerships teams with product collateral, pitch narratives, and feature education that improve customer understanding and win rates. - Partner with Demand Generation and Growth Marketing teams to ensure campaigns accurately reflect product value and target the right audiences. - Work with Product and Growth teams to improve onboarding, activation, and feature usage through product messaging, lifecycle communications, and educational content. - Represent the voice of the shipper internally by bringing customer insights, competitive dynamics, and market feedback into product and go-to-market decisions. - Monitor product adoption metrics and identify opportunities to increase engagement and feature usage across the platform. Your shipping requirements - 3–5+ years of product marketing experience in B2B SaaS, ideally within e-commerce, logistics, fintech, or platform-based products. - Strong ability to translate complex product capabilities into clear and compelling customer messaging. - Experience supporting product launches and go-to-market initiatives in collaboration with Product, Engineering, and Sales teams. - Experience conducting customer research, competitive analysis, and market insight development. - Excellent written and verbal communication skills with the ability to create clear narratives, product materials, and presentations. - Strong cross-functional collaboration skills and experience partnering with Product, Growth Marketing, and Sales teams. - Demonstrated ability to influence product adoption, activation, or feature usage through messaging, education, or lifecycle initiatives. - Experience in eCommerce, logistics, or shipping technology is required. - Experience marketing developer or API products is a strong plus. - Comfort operating in a fast-moving, high-growth environment with multiple audiences and product surfaces. What is in the Shippo Package? - Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! - Take-as-much-as-you-need vacation policy & flexible working hours - One week-long company wide winter slow down - 3 Volunteer Days Off (VTOs) - WFH stipend to set up your home office - Charity donation match up to $100 - Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth - Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings Compensation Our Compensation Shippolicy: We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $122k to a max $165k annual salary (we tend to anchor our offers at the mid point $144). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California. The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section. Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com Shippos in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.