The Dealer.com Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure success through product utilization, product upgrades, group harvest sales, and revenue retention. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client's needs to various departments. The Performance Manager works remotely under limited supervision and responsible for protecting monthly revenue where no long term client contracts may be in place. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience. We are open to applicants in the Eastern time zone. What You'll Do - Responsible for external client and revenue retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio. - Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity. Will carry a full and/or complex account load. - Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improved processes and client goal attainment to drive valuable insights to increase product utilization and improving client's business processes and helps them meet their objectives. - Build and develop strong working relationships with clients and all client staff at all levels from within the dealership. - Works with 'at risk' clients, using Consultative strategies to identify and develop an action plan to turn around and retain the relationship. - Identify key barriers and core problems with their client's situations preventing them from meeting business objectives. By using independent thought and problem-solving skills along with strategic insight to make recommendations to accomplish client goals. - Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Proven ability to influence clients on how to use and leverage the capabilities of the product to meet their business objectives. - Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results. - Closely monitor system 'red flags'/emergencies with clients and take immediate action. - Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients. - Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products in their direct AOR. - Works Independently to identify and moderate complex issues. - Conducts analysis using independent thought to make recommendations to clients to build ROI in the software. - Serve as a point of assistance to new or lower-level PMs through job shadowing. May provide general guidance/direction or train new or less experienced performance managers. - Performs full range of performance management responsibilities that typically requires processing and interpreting, more complex, less clearly-defined client issues. - Consistently able to maintain client relationships and internal metrics - Asked to assist or own special -projects including but not limited to Dealer workshops/webinars, product ownership, new hire training, Attend outside Vendor events (NADA, Digital Dealer, Etc.) - Complete internal tasks and trainings in a timely manner - All other duties as assigned. What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are: Minimum Qualifications - Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field - Safe drivers needed; valid driver's license required Preferred Qualifications - 4+ years experience in a retail automotive dealership setting - 4+ years managing digital marketing strategies for a single rooftop or dealer group - Proven sales acumen - Requires in-depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization. - Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems. - Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency. - Ability to effectively work with all levels at an automotive dealership or dealer group. - Track progress to help clients reach performance goals using software and collaboration with software partners - Demonstrate and expert level of both verbal and written communication in a way that retains audience engagement. - Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke healthy debates. - Strong client focus and strong customer service skills/approach. - Persistent and proactive highly motivated self-starter passionate about client satisfaction. - Ability to work remote, works independent with limited supervision with ability to proactively take on risk and follow departmental standard practices and procedures. - Demonstrated ability to work in a highly collaborative atmosphere through remote sharing technologies. - Ability and eagerness to learn complex technology and basic understanding of web-based systems. - Ability to travel potentially up to 50%; exact amount may vary depending on client demands, most travel consists of in market and overnight and occasional weekends. USD 75,000.00 - 112,600.00 per year Compensation: Compensation includes a base salary in the range of $75,000.00 - $112,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. This role sits at the intersection of Sales, Finance, Legal, and RevOps, serving as a strategic partner to the go-to-market organization while ensuring deal integrity, commercial compliance, and operational efficiency across the entire quote-to-cash lifecycle. We are looking for someone that can earn the trust of both Sales and cross-functional partners. Sales sees them as someone who will fight to get the deal done; Legal, FinOps, and Finance trust them to know the playbooks well enough to approve on their behalf — reducing friction without increasing risk. The ideal candidate brings deep expertise in deal structuring and contract operations within a SaaS environment, paired with the leadership capability to build and develop a high-performing team. What You'll Do Deal Desk Leadership - Serve as the primary point of escalation and approval for non-standard deal structures, pricing exceptions, discounting, and commercial terms across all segments and regions. - Partner with Sales, Sales Leadership, and Finance to structure complex, multi-product, and multi-year deals that maximize revenue while maintaining commercial controls - Develop and enforce deal desk policies, approval workflows, and discount guardrails to ensure consistency and protect margin - Drive deal velocity by managing SLAs, removing friction from the approval process, and proactively flagging risk or opportunity across the pipeline - Build and maintain deal desk playbooks, pricing matrices, and escalation frameworks used across the revenue organization. Contract Management - Own the end-to-end contract lifecycle management process, from initial redlines through execution, renewal, and archiving - Maintain and continuously improve the standard contract playbook, fallback positions, and pre-approved clause libraries in partnership with Legal - Oversee contract repository hygiene and ensure data accuracy within the CLM system; identify and implement tooling improvements to increase efficiency - Partner with Legal on non-standard or high-risk contractual terms, ensuring proper escalation paths and timely resolution - Track contract key dates (renewals, terminations, obligations) and proactively surface risk or opportunity to Sales and Finance leadership Cross-Functional Partnership & Operations - Act as a trusted advisor to Sales on deal strategy, structuring options, and commercial risk — translating complex policy into actionable guidance. - Collaborate with RevOps, Finance, and Billing to ensure seamless handoffs from signed contract to revenue recognition and invoicing - Partner with Legal, Compliance, and Security to ensure contracts meet regulatory, data privacy, and company risk standards - Drive alignment between Sales and Finance on revenue recognition implications of deal structures in accordance with ASC 606 - Contribute to executive level reporting on deal desk metrics, contract compliance, and commercial health Team Leadership & Process Excellence - Recruit, lead, manage, and develop a team of Deal Desk Analysts and Contract Managers. - Set clear expectations for performance, establish team OKRs, and create development paths for individual contributors - Identify and implement process improvements, automation opportunities, and tooling enhancements across both functions - Build scalable processes that support the company's growth trajectory across new segments, geographies, and product lines Who You Are - Deeply service-oriented; approaches every interaction with Sales as a partner, not a gatekeeper, focused on finding a path to "yes" while maintaining commercial integrity - Holds themselves and their team to a high standard of ownership — sets clear expectations, follows through on commitments, and creates a culture where accountability is the norm, not the exception - 10+ years of experience in Deal Desk, Revenue or Financial Operations, Contract Management, or a related commercial operations function within a B2B SaaS or technology company - 5+ years of people management experience, with a track record of building and developing high-performing teams - Deep familiarity with SaaS commercial models, including subscription pricing, multi-year deals, usage-based structures, and enterprise licensing - Experience working with CLM tools (e.g., Ironclad, Conga, DocuSign CLM) and CRM platforms (Salesforce required) - Strong understanding of revenue recognition principles (ASC 606) and their practical application to deal structuring - Proven ability to influence cross-functional stakeholders including Sales leadership, Finance, and Legal without direct authority - Exceptional attention to detail combined with the ability to operate strategically and manage competing priorities in a fast-paced environment - Excellent written and verbal communication skills, with the ability to synthesize complex commercial or legal concepts for non-expert audiences - Bachelor's degree in Business, Finance, Legal Studies, or a related field required; MBA or JD a plus - Thrives in a high-growth, dynamic environment and comfortable operating with ambiguity while building structure Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: - require payment of recruitment fees from candidates; - request personally identifiable information through unsanctioned websites or applications; - attempt to solicit money from you as part of the hiring process or as part of an employment offer; - solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Corporate Development and Investor Relations team at Airwallex is the company's strategic brain trust, driving financial strategy, growth, and high-impact decision-making. As a small but high-powered team of experienced ex-bulge bracket bankers, we work at the intersection of strategy, finance, and execution, partnering cross-functionally to unlock new opportunities, and execute complex transactions. From fundraising and M&A to strategic finance initiatives, we play a critical role in shaping Airwallex's future. What you'll do The Manager, Corporate Development & Investor Relations will work in a high-caliber team and will be involved in fundraising, investor relations and M&A for expanding our business into new products and new regions. Responsibilities: - Analyze where to deploy resources and develop partnerships, investments, and/or acquisition strategies to drive long term strategic value - Evaluate white space business, product, and market opportunities in the ecosystem - Work with executives on fundraising activities and investor communication - Develop operating and financial models to support business case - Execute transactions that will have a material impact on the business - Identifying acquisition targets, manage negotiations, deal structuring, financial analysis, due diligence process and execution of acquisition deals, ensuring alignment with Airwallex's strategic goals and regulatory needs - Collaborate with legal, finance, and CEO's office to ensure seamless post-acquisition integration of the acquired entities What You Will Bring: - 4-10 years of experience, preferably in top-tier investment banking, private equity, management consulting, corporate development in technology companies or equivalent - Bachelor's degree or equivalent - Investment banking experience, specifically with M&A and live deals - Strong analytical skills & data literacy, especially the ability to create and manage investment memos and financial models - Experience in technology, financial services and/or experience in a high growth environment is advantageous - Demonstrated experience as a self-starter capable of prioritizing tasks with great written and verbal communication skills to communicate complex concepts to senior management and stakeholders - Demonstrated experience as a self-starter capable of prioritizing tasks and managing workload effectively - Experience communicating complex concepts to senior management and stakeholders - Success-oriented and hold yourself accountable for delivering key outcomes Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

• Own ductless revenue growth and market‑share performance across the assigned territory • Develop and execute regional sales and marketing strategies aligned with business objectives • Analyze sales results, market conditions, and competitive activity to identify growth opportunities • Develop and manage joint growth plans with distribution partners to expand customer reach and contractor adoption • Serve as the primary point of contact for distributors, contractors, and channel partners • Build long‑term relationships that influence specification, quoting, and project outcomes • Train distributor and contractor sales teams on ductless products, applications, and programs • Provide support for complex sales discussions and project opportunities • Drive customer satisfaction by helping resolve sales, service, and product‑related issues efficiently • Lead bid opportunities and contribute to proposal development and negotiations • Gather competitive pricing and product intelligence to support effective positioning • Identify product gaps and collaborate with Product Management to recommend improvements • Work effectively in a matrixed, cross‑functional environment to align strategy and execution • Contribute ductless expertise across sales, marketing, and channel management teams • Operate independently with minimal direction while consistently delivering results