• Proactively follow up on aging customer invoices via phone and email to ensure timely collections. • Maintain a strong focus on the **end goal of recovering outstanding payments**, not just completing required steps. • Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and **take initiative to resolve them independently**. • Escalate challenges when needed but demonstrate strong ownership of all assigned accounts. • Maintain accurate records of all communications and follow-up activities in internal systems. • Communicate professionally while remaining assertive and firm to achieve collection targets. • Collaborate with internal teams to ensure alignment on account statuses and action plans.

Role Description Join our team as a Collections & Accounts Receivable Specialist to support our US-based client. This role focuses on follow-up on overdue invoices, ensuring payments are collected promptly while maintaining accuracy in all AR records. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM South African time - subject to daylight savings). Weekend Coverage may be required if a call comes in. The client will provide advance notice if shifts need to be adjusted. - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Excellent written and verbal English communication. - Highly proactive and able to take full ownership of accounts. - Goal-driven with a strong understanding of the desired outcome: collecting outstanding money. - Assertive, confident, and persistent in driving results. - Strong problem-solving ability - able to uncover correct contacts, resolve account issues, and remove obstacles. - Professional and calm under pressure. Requirements - Proactively follow up on aging customer invoices via phone and email to ensure timely collections. - Maintain a strong focus on the end goal of recovering outstanding payments, not just completing required steps. - Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and take initiative to resolve them independently. - Escalate challenges when needed but demonstrate strong ownership of all assigned accounts. - Maintain accurate records of all communications and follow-up activities in internal systems. - Communicate professionally while remaining assertive and firm to achieve collection targets. - Collaborate with internal teams to ensure alignment on account statuses and action plans. Technical Skills - Basic computer skills, including MS Office and Outlook. - Comfortable navigating systems to update records accurately.

Role Description The Accounts Receivable (AR) Insurance Analyst is responsible for managing and resolving outstanding insurance balances to ensure timely and accurate reimbursement for services rendered. This role focuses on analyzing payer activity, identifying reimbursement discrepancies, and driving resolution of denied or underpaid claims to support optimal revenue cycle performance at Carolina Oncology Specialists. Key Responsibilities - Review and analyze insurance accounts receivable to identify unpaid, underpaid, or denied claims. - Investigate and resolve claim denials by reviewing payer policies, coding, and documentation requirements. - Submit and track appeals to insurance companies, ensuring timely follow-up and resolution. - Work payer-specific work queues to address aging accounts and reduce days in AR. - Analyze trends in denials and underpayments, escalating systemic issues to leadership. - Collaborate with coding, billing, and clinical teams to resolve claim errors and prevent future issues. - Verify payer reimbursement accuracy based on contractual agreements. - Maintain thorough and accurate documentation of all account activity, follow-up efforts, and resolutions. - Communicate with insurance representatives to obtain claim status, clarify reimbursement issues, and expedite payments. - Assist in identifying process improvement opportunities to enhance revenue cycle efficiency. - Support reporting efforts related to AR performance, denial trends, and payer behavior. - Ensure compliance with all regulatory and payer guidelines. Qualifications - High school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Finance, or related field preferred. - Minimum of 2–4 years of experience in medical billing, insurance follow-up, or accounts receivable within a healthcare setting. - Strong knowledge of insurance claim processing, EOBs/ERAs, denial management, and payer requirements. - Familiarity with CPT, ICD-10, and HCPCS coding concepts. - Experience working with practice management systems and Microsoft Excel. - Strong analytical, problem-solving, and critical thinking skills. - Excellent attention to detail and organizational abilities. - Effective communication skills, both written and verbal. Preferred Qualifications - Experience in oncology or other specialty practice environments. - Knowledge of payer contracts and reimbursement methodologies. - Experience with appeals and escalation processes for complex claims. - Understanding of regulatory requirements affecting healthcare revenue cycle operations. Key Competencies - Analytical Thinking - Problem Resolution - Attention to Detail - Accountability & Follow-Through - Communication & Collaboration - Time Management Working Conditions - Primarily office-based with prolonged computer use. - May require extended hours to meet deadlines or reduce AR backlog.

• Manage supplier setup and ongoing administration in Coupa and similar procurement platforms (Ariba, Jaggaer, etc.). • Complete supplier registrations, tax documentation (W-9/W-8), banking information, compliance forms, certificates of insurance, and related requirements. • Maintain accurate vendor master data and monitor portal notifications, rejections, and required updates. • Create, submit, and track customer invoices through Coupa and other procurement portals. • Manage PO and non-PO invoicing, PO flips, supporting documentation, and invoice exception resolution. • Monitor invoice status through the full payment lifecycle and coordinate approval routing as needed. • Manage accounts receivable aging and collections activities. • Conduct customer follow-ups regarding outstanding invoices and payment status. • Reconcile remittances, short payments, credits, and disputed invoices. • Maintain accurate documentation of collection efforts and customer communications. • Serve as the primary point of contact for customer Accounts Payable teams. • Collaborate with internal Sales, Customer Success, Operations, and Delivery teams to obtain approvals and supporting documentation. • Resolve billing discrepancies and payment issues efficiently. • Develop and maintain SOPs, checklists, and documentation for portal submissions and invoicing processes. • Track and report key metrics including aging, collections progress, invoice cycle times, and exception rates. • Identify opportunities to improve invoicing accuracy, payment turnaround times, and collections performance.