Accounts Receivable Specialist Location: New York, NY, US Employment Status: Full-time, exempt Location: US, remote, Eastern Time Base Salary Range: $50-$65k THE COMPANY: Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. SUMMARY: Manages all functions of Accounts Receivable, including day-to-day functions as well as any journal entries, reporting, or reconciliations during month end close. DUTIES AND RESPONSIBILITIES: - Verify and post customer payments (check, ACH, wire, credit card) ensuring application to correct customer and invoice(s). - Review orders on finance hold; communicate efficiently with sales & operations teams or the customer to resolve the hold. - Process credit applications for customers requesting terms, including reaching out to references, reviewing credit reports, & recommending a credit limit for approval to assistant controller. - Gather and review resale certificates for customers; ensure customer record is set up accordingly; monitor expiration dates of certificates to ensure there is always a valid copy on file. - Continually monitor and review open AR; send collections emails to customers for past due balances and escalate as needed - Prepare weekly AR Aging report for review with assistant controller. - Process credit memos for customer returns. - Maintain a good relationship with customers by responding to all inquiries in a timely manner and resolving any account discrepancies. - Complete month end closing tasks including accruals & reconciliations. - Assist with monthly sales tax filing. - Continually monitor processes and raise issues or suggestions to assistant controller where improvements are needed. - Any ad hoc reporting or tasks as requested by controller or assistant controller. - Assist with special projects as needed. SKILLS & QUALIFICATIONS: - Bachelors degree & minimum of two years related experience preferred. - Proficient in Microsoft Office suite, specifically Excel. - Experience with NetSuite or other similar ERP. - Ability to prepare reports and business correspondence. - Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. - Commitment to excellence and high standards. - Excellent written and verbal communication skills. - Ability to understand and follow written and verbal instructions - Strong critical thinking, organizational, problem-solving, and analytical skills; able to manage priorities and workflow. - Ability to work independently and as a member of various teams and committees. - Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. COMPETENCIES: - Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Continually required to sit - Continually utilize visual acuity to use a keyboard The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process the end-to-end accounts receivable process ensuring timely and accurate invoicing across various transactions including new business, expansions, contract modifications, auto-renewals, multi-year agreements, and overages. • Execute proactive, customer-centric collections strategies to drive timely payments, maintain strong customer relationships, and achieve collections efficiency and cash collection targets through effective use of NetSuite and Tesorio. • Accurately apply and post incoming customer payments (ACH, wire, credit card, and Stripe) to the correct accounts, research and resolve unapplied cash, chargebacks, and short-pays in a timely manner. • Issue credit and debit memos, manage customer credit monitoring including holds and limits, and ensure adjustments are accurate and properly documented. • Analyze AR trends, aging reports, collections performance, and key metrics to provide actionable insights that improve cash flow, reduce risk, and support accounting leadership. • Support month-end and year-end close activities, including finalizing billing procedures, reconciling AR-related accounts, and ensuring the accuracy of accounts receivable balances and revenue-related transactions. • Leverage deep knowledge of NetSuite and SuiteBilling to execute billing operations, troubleshoot issues, support system enhancements, and drive process improvements. • Prepare audit schedules, account reconciliations, customer billing support, and other documentation requested by internal and external auditors. Assist with SOX controls, testing requests, and process documentation to support audit readiness and compliance. • Embrace AI tools and automation to streamline AR workflows, accelerate collections, improve forecasting, and continuously identify smarter ways to work in a fast-moving business. • Work cross-functionally with Sales, Customer Success, Account Managers, Sales Operations, and other teams to resolve billing discrepancies and improve customer satisfaction. • Thrive in a fully remote setting, demonstrating initiative, reliability, and accountability in meeting deadlines and achieving goals.

• Analyze information and communicate to supervisor as needed to deter mine next course of action • Own customer collections accounts in North America and create streamlined processes through automation • Provide timely resolution of past due and disputed items with customers to ensure continued relationship • Collaborate with customer, sales and management to resolve various issues • Manage refunds, account adjustments and write offs in accordance with company policies • Reconcile customer accounts • Maintain detailed records of interactions with customers including follow up dates and next steps • Identify resolution of larger scale issues which are negatively impacting customer experience • Manage 3rd Party Collections and Bankruptcy in accordance with company procedures • Perform other duties as assigned

Role Description We are seeking a diligent Accounts Receivable Clerk to join our remote finance team. In this role you will: - Manage incoming payments - Issue invoices - Follow up on outstanding accounts to keep our cash flow healthy - Generate and send invoices - Allocate received payments - Reconcile customer accounts - Chase overdue balances - Prepare aging reports This is a fully remote position open to candidates based in South Africa. We offer a supportive remote environment, ongoing training, and the flexibility of working from home anywhere in South Africa. Qualifications - Proven experience in accounts receivable or a similar finance role - Solid understanding of basic accounting principles - Proficiency with accounting software such as Xero, QuickBooks, Sage or Pastel - Strong numerical accuracy and attention to detail - Good communication skills for following up on payments - Reliable internet connection and a suitable home working setup - Must be based in South Africa Requirements - Salary: R25 000 to R35 000 per month - Fully remote role with flexible working hours - Supportive team culture - Ongoing training and development opportunities - The freedom to work from anywhere in South Africa