Role Description Join our team as a Collections & Accounts Receivable Specialist to support our US-based client. This role focuses on follow-up on overdue invoices, ensuring payments are collected promptly while maintaining accuracy in all AR records. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM South African time - subject to daylight savings). Weekend Coverage may be required if a call comes in. The client will provide advance notice if shifts need to be adjusted. - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Excellent written and verbal English communication. - Highly proactive and able to take full ownership of accounts. - Goal-driven with a strong understanding of the desired outcome: collecting outstanding money. - Assertive, confident, and persistent in driving results. - Strong problem-solving ability - able to uncover correct contacts, resolve account issues, and remove obstacles. - Professional and calm under pressure. Requirements - Proactively follow up on aging customer invoices via phone and email to ensure timely collections. - Maintain a strong focus on the end goal of recovering outstanding payments, not just completing required steps. - Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and take initiative to resolve them independently. - Escalate challenges when needed but demonstrate strong ownership of all assigned accounts. - Maintain accurate records of all communications and follow-up activities in internal systems. - Communicate professionally while remaining assertive and firm to achieve collection targets. - Collaborate with internal teams to ensure alignment on account statuses and action plans. Technical Skills - Basic computer skills, including MS Office and Outlook. - Comfortable navigating systems to update records accurately.

Role Description The Accounts Receivable (AR) Insurance Analyst is responsible for managing and resolving outstanding insurance balances to ensure timely and accurate reimbursement for services rendered. This role focuses on analyzing payer activity, identifying reimbursement discrepancies, and driving resolution of denied or underpaid claims to support optimal revenue cycle performance at Carolina Oncology Specialists. Key Responsibilities - Review and analyze insurance accounts receivable to identify unpaid, underpaid, or denied claims. - Investigate and resolve claim denials by reviewing payer policies, coding, and documentation requirements. - Submit and track appeals to insurance companies, ensuring timely follow-up and resolution. - Work payer-specific work queues to address aging accounts and reduce days in AR. - Analyze trends in denials and underpayments, escalating systemic issues to leadership. - Collaborate with coding, billing, and clinical teams to resolve claim errors and prevent future issues. - Verify payer reimbursement accuracy based on contractual agreements. - Maintain thorough and accurate documentation of all account activity, follow-up efforts, and resolutions. - Communicate with insurance representatives to obtain claim status, clarify reimbursement issues, and expedite payments. - Assist in identifying process improvement opportunities to enhance revenue cycle efficiency. - Support reporting efforts related to AR performance, denial trends, and payer behavior. - Ensure compliance with all regulatory and payer guidelines. Qualifications - High school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Finance, or related field preferred. - Minimum of 2–4 years of experience in medical billing, insurance follow-up, or accounts receivable within a healthcare setting. - Strong knowledge of insurance claim processing, EOBs/ERAs, denial management, and payer requirements. - Familiarity with CPT, ICD-10, and HCPCS coding concepts. - Experience working with practice management systems and Microsoft Excel. - Strong analytical, problem-solving, and critical thinking skills. - Excellent attention to detail and organizational abilities. - Effective communication skills, both written and verbal. Preferred Qualifications - Experience in oncology or other specialty practice environments. - Knowledge of payer contracts and reimbursement methodologies. - Experience with appeals and escalation processes for complex claims. - Understanding of regulatory requirements affecting healthcare revenue cycle operations. Key Competencies - Analytical Thinking - Problem Resolution - Attention to Detail - Accountability & Follow-Through - Communication & Collaboration - Time Management Working Conditions - Primarily office-based with prolonged computer use. - May require extended hours to meet deadlines or reduce AR backlog.

• Manage supplier setup and ongoing administration in Coupa and similar procurement platforms (Ariba, Jaggaer, etc.). • Complete supplier registrations, tax documentation (W-9/W-8), banking information, compliance forms, certificates of insurance, and related requirements. • Maintain accurate vendor master data and monitor portal notifications, rejections, and required updates. • Create, submit, and track customer invoices through Coupa and other procurement portals. • Manage PO and non-PO invoicing, PO flips, supporting documentation, and invoice exception resolution. • Monitor invoice status through the full payment lifecycle and coordinate approval routing as needed. • Manage accounts receivable aging and collections activities. • Conduct customer follow-ups regarding outstanding invoices and payment status. • Reconcile remittances, short payments, credits, and disputed invoices. • Maintain accurate documentation of collection efforts and customer communications. • Serve as the primary point of contact for customer Accounts Payable teams. • Collaborate with internal Sales, Customer Success, Operations, and Delivery teams to obtain approvals and supporting documentation. • Resolve billing discrepancies and payment issues efficiently. • Develop and maintain SOPs, checklists, and documentation for portal submissions and invoicing processes. • Track and report key metrics including aging, collections progress, invoice cycle times, and exception rates. • Identify opportunities to improve invoicing accuracy, payment turnaround times, and collections performance.

Accounts Receivable Specialist Location: New York, NY, US Employment Status: Full-time, exempt Location: US, remote, Eastern Time Base Salary Range: $50-$65k THE COMPANY: Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. SUMMARY: Manages all functions of Accounts Receivable, including day-to-day functions as well as any journal entries, reporting, or reconciliations during month end close. DUTIES AND RESPONSIBILITIES: - Verify and post customer payments (check, ACH, wire, credit card) ensuring application to correct customer and invoice(s). - Review orders on finance hold; communicate efficiently with sales & operations teams or the customer to resolve the hold. - Process credit applications for customers requesting terms, including reaching out to references, reviewing credit reports, & recommending a credit limit for approval to assistant controller. - Gather and review resale certificates for customers; ensure customer record is set up accordingly; monitor expiration dates of certificates to ensure there is always a valid copy on file. - Continually monitor and review open AR; send collections emails to customers for past due balances and escalate as needed - Prepare weekly AR Aging report for review with assistant controller. - Process credit memos for customer returns. - Maintain a good relationship with customers by responding to all inquiries in a timely manner and resolving any account discrepancies. - Complete month end closing tasks including accruals & reconciliations. - Assist with monthly sales tax filing. - Continually monitor processes and raise issues or suggestions to assistant controller where improvements are needed. - Any ad hoc reporting or tasks as requested by controller or assistant controller. - Assist with special projects as needed. SKILLS & QUALIFICATIONS: - Bachelors degree & minimum of two years related experience preferred. - Proficient in Microsoft Office suite, specifically Excel. - Experience with NetSuite or other similar ERP. - Ability to prepare reports and business correspondence. - Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. - Commitment to excellence and high standards. - Excellent written and verbal communication skills. - Ability to understand and follow written and verbal instructions - Strong critical thinking, organizational, problem-solving, and analytical skills; able to manage priorities and workflow. - Ability to work independently and as a member of various teams and committees. - Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. COMPETENCIES: - Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Continually required to sit - Continually utilize visual acuity to use a keyboard The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.