• Own and execute the end-to-end onboarding journey, from post-sale handoff through onboarding completion. • Lead technical deployments, platform configuration, integrations, and feature activation aligned with security and operational best practices. • Deliver onboarding workshops, training sessions, and enablement programs for customers and partners. • Drive rapid time-to-value by helping customers achieve meaningful adoption early in their lifecycle. • Identify onboarding risks, including technical, operational, and engagement challenges, and proactively drive resolution. • Act as a technical escalation point during onboarding, coordinating with Support, Product, and R&D teams when needed. • Track onboarding milestones, progress, and risks while maintaining clear communication with stakeholders. • Guide customers on secure platform configuration and cybersecurity best practices. • Support customers in improving their security posture through recommended configurations and feature adoption. • Partner closely with Customer Success Managers to ensure a seamless transition from onboarding to ongoing success. • Educate customers and internal stakeholders on risk reduction strategies and optimal product usage. • Identify configuration gaps, adoption challenges, and security risks, and recommend remediation plans. • Help define and optimize onboarding methodologies, playbooks, and best practices. • Contribute to scalable customer journey processes across onboarding and early lifecycle stages. • Share customer insights and trends to drive continuous improvement initiatives. • Collaborate cross-functionally to improve operational efficiency, consistency, and customer outcomes.

Role Description At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned: - Promotes and sells Medtronic's products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales targets. - Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. - Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. - Promotes and establishes education of the company's products and/or services. - Conducts market research including customers and competitors activities. - Implements market development plans/strategies and changes as needed. - Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: - Typically sales professional individual contributors with direct sales responsibilities. - May direct the work of other lower level sales professionals or manage sales processes and/or accounts involving multiple team members. - The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS - Autonomy: Seasoned sales professional managing large accounts involving multiple team members. - Secures and maintains product distributions and/or services, and maintains effective agreements. - Works independently with limited supervision. - Builds a network of relationships. - Organizational Impact: Works to achieve individual sales targets and execute on sales plans by developing new accounts and/or expanding existing accounts, expanding market presence, and building strong client base. - Has significant impact on achieving department’s sales results and may contribute to the development of goals for the department and planning efforts. - Works on one or more large accounts, involving multiple team members. - Drives adoption and penetration in accounts. - Innovation and Complexity: Makes improvements of sales processes, and tools to enhance performance of the job area. - Recommends changes in account strategy and tactics to achieve sales goals. - Demonstrates good judgment in selecting methods and techniques for obtaining solutions. - Communication and Influence: Influences internal contacts (within the job area) and external suppliers, customers and/or vendors regarding policy, practices and procedures. - Communicates with external suppliers, customers and/or vendors, involving advanced negotiation and/or presentations in order to manage relationships and close sales. - Leadership and Talent Management: Normally receives little instruction on day-to-day work, general instructions on new assignment. - May be responsible for providing guidance, coaching and training to other sales professionals and/or support employees. - May manage large accounts at this level, requiring responsibility for the delegation of work and the review of others' work product. Qualifications - High School Diploma (or equivalent) AND 8+ years experience - OR Associate’s Degree AND 6+ years experience - OR Bachelor’s Degree AND 4+ years experience - Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions • Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements • Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth • Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices • Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes • Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs • Driving customer success through regular business reviews, technical consultations, and proactive engagement • Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth

Role Description We are seeking an experienced Technical Delivery Lead to support our Virtual Devices (VDI) product area, leading critical migration and onboarding initiatives. This role will focus on completing AWS Workspaces to Azure Virtual Desktop (AVD) migrations, alongside supporting new partner onboarding into the Virtual Devices service. You will play a key role in ensuring seamless, large-scale transitions with minimal business disruption. Key Responsibilities - Lead end-to-end delivery of VDI migration projects (discovery, planning, execution, and closure) - Drive completion of AWS Workspaces to AVD migration programmes - Support onboarding of new partners and services into the Virtual Devices platform - Coordinate cross-functional teams including: - VDI / EUC Engineering - Application Packaging - Networking & Firewall teams - Manage and collaborate with offshore delivery partners - Ensure strong user readiness, communication, and adoption strategies - Provide clear, concise stakeholder updates at all levels (technical and non-technical) - Proactively manage risks, dependencies, and delivery timelines Qualifications - Proven experience as a Technical Delivery Lead / Technical Project Manager within IT infrastructure or EUC - Strong background in End User Compute (EUC) environments - Demonstrable experience delivering large-scale migration programmes, including: - VDI implementations (AVD, AWS Workspaces, Citrix or similar) - OS upgrades (Windows 10/11) - Device refresh programmes - Cloud workplace transformations (M365, Intune) - Strong understanding of Virtual Desktop Infrastructure (VDI) technologies - Experience managing multiple stakeholders and distributed teams - Excellent communication and delivery management skills Requirements - Experience working within complex enterprise environments - Exposure to Azure Virtual Desktop (AVD) and Microsoft cloud ecosystem - Familiarity with service onboarding processes and operational transition Benefits - CDW is committed to being an AI-fluent organization - Encourages candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible - Supports a collaborative environment where your work matters and your growth is supported