Role Description We are seeking an experienced Technical Delivery Lead to support our Virtual Devices (VDI) product area, leading critical migration and onboarding initiatives. This role will focus on completing AWS Workspaces to Azure Virtual Desktop (AVD) migrations, alongside supporting new partner onboarding into the Virtual Devices service. You will play a key role in ensuring seamless, large-scale transitions with minimal business disruption. Key Responsibilities - Lead end-to-end delivery of VDI migration projects (discovery, planning, execution, and closure) - Drive completion of AWS Workspaces to AVD migration programmes - Support onboarding of new partners and services into the Virtual Devices platform - Coordinate cross-functional teams including: - VDI / EUC Engineering - Application Packaging - Networking & Firewall teams - Manage and collaborate with offshore delivery partners - Ensure strong user readiness, communication, and adoption strategies - Provide clear, concise stakeholder updates at all levels (technical and non-technical) - Proactively manage risks, dependencies, and delivery timelines Qualifications - Proven experience as a Technical Delivery Lead / Technical Project Manager within IT infrastructure or EUC - Strong background in End User Compute (EUC) environments - Demonstrable experience delivering large-scale migration programmes, including: - VDI implementations (AVD, AWS Workspaces, Citrix or similar) - OS upgrades (Windows 10/11) - Device refresh programmes - Cloud workplace transformations (M365, Intune) - Strong understanding of Virtual Desktop Infrastructure (VDI) technologies - Experience managing multiple stakeholders and distributed teams - Excellent communication and delivery management skills Requirements - Experience working within complex enterprise environments - Exposure to Azure Virtual Desktop (AVD) and Microsoft cloud ecosystem - Familiarity with service onboarding processes and operational transition Benefits - CDW is committed to being an AI-fluent organization - Encourages candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible - Supports a collaborative environment where your work matters and your growth is supported

• Serve as a technical contact and augment our customer support teams • Participate with onboarding process • Perform quarterly health checks and business reviews • Participate in TAM on-call rotation helping answer customer inquiries and case escalation requests • Escalate customer issues to management when appropriate • Leverage internal technical expertise to provide effective solutions to customer issues • Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product • Drive support cases to ensure issues are being resolved in a timely manner

• Establishes and maintains strong working relationships with third ‑ party technology partners participating in the Origami Marketplace. • Serves as the primary technical point of contact for partners during onboarding and ongoing collaboration. • Obtains, reviews, and maintains partner API documentation, integration specifications, and technical requirements. • Secures and manages API credentials, sandbox access, and related assets required for development, testing, and demo environments. • Monitors and communicates with partners to ensure that credentials and versions are current. • Supports the execution of technical and commercial partnership agreements, ensuring alignment with Origami’s Premium Partnership program. • Evaluates partner technical capabilities and readiness to support scalable, supportable integrations. • Partners with Product and business stakeholders to assess partnership value, revenue potential, and strategic fit within the Marketplace. • Acts as a bridge between external partners, Product Managers, and Integration Engineering, translating partner APIs and capabilities into clear, actionable requirements for new and existing connectors. • Documents integration assumptions, constraints, dependencies, and requirements to support efficient Engineering execution. • Partners with Product Management to ensure Marketplace integrations align with the product roadmap, platform standards, and customer needs. • Ensures connectors are current to partners latest releases of functionality and APIs. • Partners with the Technical Sales team to support demo environments involving Marketplace integrations. • Ensures partner demo accounts and environments are properly configured, maintained, and technically viable. • Provides technical context and partner integration expertise to support sales motions tied to Marketplace and Premium partnerships. • Enables internal teams with clear documentation and guidance on partner technical capabilities and integration usage. • Collaborates with Marketing team around Origami and Industry conference opportunities with partners to create holistic and comprehensive paid partnership programs. • Supports and continuously improves technical partner onboarding processes for Marketplace integrations. • Maintains clear, centralized documentation related to partner technical requirements, integration status, and ongoing enablement needs. • Identifies process gaps or friction points in partner technical workflows and proposes scalable improvements. • Ideates and creates additional promotional opportunities and enhancements to benefit partners and differentiate paid partnership programs.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.