• Serve as a technical contact and augment our customer support teams • Participate with onboarding process • Perform quarterly health checks and business reviews • Participate in TAM on-call rotation helping answer customer inquiries and case escalation requests • Escalate customer issues to management when appropriate • Leverage internal technical expertise to provide effective solutions to customer issues • Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product • Drive support cases to ensure issues are being resolved in a timely manner

• Establishes and maintains strong working relationships with third ‑ party technology partners participating in the Origami Marketplace. • Serves as the primary technical point of contact for partners during onboarding and ongoing collaboration. • Obtains, reviews, and maintains partner API documentation, integration specifications, and technical requirements. • Secures and manages API credentials, sandbox access, and related assets required for development, testing, and demo environments. • Monitors and communicates with partners to ensure that credentials and versions are current. • Supports the execution of technical and commercial partnership agreements, ensuring alignment with Origami’s Premium Partnership program. • Evaluates partner technical capabilities and readiness to support scalable, supportable integrations. • Partners with Product and business stakeholders to assess partnership value, revenue potential, and strategic fit within the Marketplace. • Acts as a bridge between external partners, Product Managers, and Integration Engineering, translating partner APIs and capabilities into clear, actionable requirements for new and existing connectors. • Documents integration assumptions, constraints, dependencies, and requirements to support efficient Engineering execution. • Partners with Product Management to ensure Marketplace integrations align with the product roadmap, platform standards, and customer needs. • Ensures connectors are current to partners latest releases of functionality and APIs. • Partners with the Technical Sales team to support demo environments involving Marketplace integrations. • Ensures partner demo accounts and environments are properly configured, maintained, and technically viable. • Provides technical context and partner integration expertise to support sales motions tied to Marketplace and Premium partnerships. • Enables internal teams with clear documentation and guidance on partner technical capabilities and integration usage. • Collaborates with Marketing team around Origami and Industry conference opportunities with partners to create holistic and comprehensive paid partnership programs. • Supports and continuously improves technical partner onboarding processes for Marketplace integrations. • Maintains clear, centralized documentation related to partner technical requirements, integration status, and ongoing enablement needs. • Identifies process gaps or friction points in partner technical workflows and proposes scalable improvements. • Ideates and creates additional promotional opportunities and enhancements to benefit partners and differentiate paid partnership programs.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.