• Work with the client to understand the meeting goals and objectives, the sleeping room, and space requirements • Be consultative in your approach • Make recommendations based on supplier relationships, budget, location, availability, goals, and objectives • Distribute, monitor, and analyze supplier Requests for Proposals (RFPs) for client meeting needs • Negotiate contracts for the best possible prices and concessions to meet savings expectations on meeting spend • Source preferred ground transportation providers and provide proposals to the group • Manage amendments and cancellation requests efficiently • Keep abreast of new destination options, well-priced seasonal destination options, and “hot date” offerings • Enter and update contracted details and negotiated savings in CVENT • Monitor hotel penalties for rebooking opportunities • Adhere to client compliance and performance management SLAs • Provide excellent customer service

Role Description We are seeking an experienced professional with exemplary customer service, communication, and organizational skills to coordinate and track demanding commercial transactions involving multiple properties on a National Level. The Title Coordinator will be responsible for working with multiple national and strategic global teams to coordinate the completion of title and escrow processes and will serve as the main point of contact between our support teams and NCS frontline operations. What You'll Do - Organizes large commercial transactions in a fast-paced production environment. - Respond to and support First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including email, phone, and our customer service platform. - Act as a point of contact representing the Global production teams to our internal clients and partners. - Act as a subject matter expert for global title production teams. - Draft new procedures, policies, and training materials as needed. - Direct and instruct teams across multiple global locations. - Ensure established procedures are followed, implementing new ones as needed. - Promote continuous improvement in efficiency initiatives to enhance production and reduce costs. - Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates correct trends which would compromise the achievement of our team’s targets. Qualifications - Bachelor's degree preferred. - 2+ years experience/knowledge in the Real Estate Industry, Title, Escrow, Mortgage, or related industry. - 2+ years in a Customer Service or client-facing role. - Experience mentoring, training, and supporting team members in operation processes and best practices. - Strong attention to detail. - Effective in a collaborative, multi-disciplinary, and fast-paced team environment. - Superior analytical, critical thinking, and problem-solving skills. - Must have a positive, professional, and customer-focused approach when supporting internal and external customers. - Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels. - Proven ability to drive results, manage priorities, and meet deadlines. - Advanced proficiency with Microsoft Office applications (Outlook, Excel, Word, and Teams). - Exercises good judgment and decision-making skills. - Experience with Salesforce platform is preferred. - Experience and Knowledge of Title principles, practices, and procedures is preferred. - Familiar with Artificial Intelligence (AI), automation tools, and emerging technologies, including the ability to leverage AI-powered solutions to improve efficiency, streamline workflows, enhance customer service, and support operational excellence. Requirements - Pay Range: $20.34 - $27.12 Hourly, Remote. - This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location. - First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. - First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Other great benefits like an employee stock purchase plan.

• Lead complex sourcing events including market analysis, supplier identification, RFP development, supplier evaluations, negotiations, and contract award recommendations • Collaborate with Legal, TPRM, Security, Finance, and business stakeholders to negotiate and execute commercial agreements • Leverage procurement technologies, including NetSuite and Zip, to manage category supply base, spend, renewal pipeline, and identify savings opportunities • Proactively manage contract renewal pipelines through quarterly meetings with key stakeholders to align category initiatives with business requirements • Optimize category expenditures through early involvement and strong partnership with key stakeholders • Manage supplier relationships, including supplier performance reviews and contractual non-compliance, as needed • Partner with Procurement leadership to advance transformation initiatives, implement best practices, and drive stakeholder adoption of procurement systems

Role Description This is the intermediate level of the Procurement classification hierarchy. Employees at this level solve more complex problems, with some areas of specialist, with general direction from Management. Manage the procurement of products and services that align with Business Unit requirements and standards. Incumbents are expected to develop advanced skills and the ability to work with greater independence. They effectively apply fundamental concepts and procedures to work that are fairly complex and varied. Responsibilities - Provides advanced procurement services such as but not limited to: - Expediting (managing and maintaining purchase orders and/or contracts with vendors) - Resolution of invoice mismatches, pricing, quantity, inventory, material transfer, logistic issues - Support resolution to exceptions on terms and conditions with appropriate input from legal and others - Utilize power advocate for bid events with limited direction by Management - Promotes advanced procurement and generation of sustainable cost savings and inventory reduction savings. - Provides advanced guidance to the business unit on procurement process best sourcing options, materials management strategies including transfers, cost controls, and avoidance of procurement issues. - Develops and improves supplier relationships and ensures compliance with supplier agreements to help realize value-added services benefits. - Acts as liaison between external suppliers and the Business Unit. - Understands supplier capabilities, establishes relationships with suppliers, and negotiates cost savings and inventory reductions. - Demonstrates a strong sense of Business Unit and Supplier focus and cultivates Business Unit and Supplier relationships. - Ensures compliance with all related federal and state laws and regulations and Duke Energy business standards. - Demonstrate advanced capabilities associated with analyzing and evaluating supplier performance. - Managing daily, monthly, and quarterly reports. Qualifications - Bachelor's degree + 2 years relevant work experience OR - Associate's degree + 4 years of work experience OR - HS/GED + 6 years of work experience - Demonstrates advanced planning skills, organizational skills, communication skills, interpersonal skills, and analytics skills. Requirements - Bachelor's degree + 5 years relevant work experience OR - Associate's degree + 7 years of work experience OR - HS/GED + 9 years of work experience - Demonstrates proficient planning skills, organizational skills, communication skills, interpersonal skills, and analytics skills. Desired Qualifications - Bachelor's degree in Business Management and 2 years of related work experience - Completed certification for PSG NSCD-284 Contract and Acceptance of Service or NSCD-285 Procurement Process (PSG is Position Specific Guide) Additional Preferred Qualifications - Microsoft Office Suite - Advanced analytical, business acumen & customer service skills - Demonstrates a strong sense of urgency and proven desire to learn - Ability to work in a team environment - Strong multitasking skills - Ability to work in a fast-paced environment - Associates + 5 years of work experience Working Conditions - Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. - Office environment - M-Th (4-10's) The position's core work schedule is dayshift but will need to cover shift work during outages and unit threats. - Supporting duty schedules as defined by the function (may include after hours and weekend support) - May be occasionally around construction/maintenance activities - May require travel to other internal business locations/facilities - May require some travel to vendor locations Travel Requirements - 5-15%