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BMO

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO Careers .

Service Representative, Process and Settlements

Business Development RepBusiness Development RepFull TimeRemoteMid LevelTeam 10,001

Location

Canada

Posted

26 days ago

Salary

C$34.8K - C$51.8K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Service Representative, Process and Settlements

BMO

Role Description Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. - Supports the execution of payments, transactions, service requests, administrative activities and processes. - Collaborates with stakeholders to promote efficient and effective processes and work flow. - Achieves business results and delivers the intended customer and employee experience. - Deposit and Payments operations includes specialized operations processes and activities related to: - Cheque and electronic transaction processing - Lockbox and remote deposit processes - Account maintenance and monitoring - Analyzes data and information to provide insights and recommendations. - Communicates and collaborates with internal and external stakeholders to deliver on business objectives. - Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. - May function as a problem-solving resource for more junior staff. - May perform quality control and training. - Organizes work information to ensure accuracy and completeness. - Executes routine tasks such as service requests, transactions, queries within relevant service level agreements. - Provides accurate and timely processing of service requests, transactions, activities, etc. - Follows documented policies and procedures to execute day-to-day transactions. - Checks and reconciles information and documentation to ensure accuracy and completeness. - Identifies and resolves discrepancies in accordance with standard procedures. - Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. - Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations. - Completes complex & diverse tasks within given rules/limits. - Analyzes issues and determines next steps; escalates as required. - Broader work or accountabilities may be assigned as needed. - Takes measured risks while protecting the bank by applying our Risk Management Framework. Qualifications - Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Knowledge and experience using relevant systems and technology. - Knowledge and understanding of the business unit’s key products and services, processes and controls – Good. - Knowledge of the risk and regulatory requirements of the business – Good. - Prioritization skills – Good. - PC skills (MS Word, Excel, PowerPoint) – Good. - Ability to multi-task in a fast-paced environment. - Basic specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. Requirements - Salary: $34,750.00 - $51,800.00 - Pay Type: Salaried - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. - BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. - BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Benefits - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans

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