BMO

Role Description Provides support and service for the Investment Operations function of BMO’s business stakeholders and customers. Executes and delivers on Investment product and service processes ensuring adherence with financial and regulatory controls and operational guidelines. - Gathers and formats data into regular and ad-hoc reports, and dashboards. - Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. - May function as a problem-solving resource for more junior staff. - Organizes work information to ensure accuracy and completeness. - Executes routine tasks such as service requests, transactions, queries, etc. within relevant service level agreements. - Provides accurate and timely processing of transactions, activities, services, etc. to respond to stakeholder requests in compliance with regulatory and risk controls. - Provides accurate, consistent, and knowledgeable responses to internal/external stakeholder questions and requests. - Follows documented policies and procedures to execute day-to-day transactions, activities, processes and meet all Service Level Agreements (SLAs). - Checks and reconciles information and documentation to ensure accuracy and completeness. - Analyzes data and information to provide insights and recommendations. - Identifies and analyzes issues and problems and resolves in a timely manner or escalates as required. - Communicates and collaborates with internal and external stakeholders to deliver on business objectives. - Develops and maintains effective relationships with internal and external stakeholders to execute work and fulfill service delivery expectations. - Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to take appropriate actions and maintain operational integrity. - Collaborates in the development / implementation of new processes/systems and changes / improvements to existing systems and processes. - Supports the development of tools and delivery of training focused on delivering business results. - Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. - Analyzes issues and determines next steps. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications - Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Knowledge and experience using relevant systems and technology – Good. - Knowledge and understanding of the business unit’s key products and services, processes and controls – Good. - Knowledge of the risk and regulatory requirements of the business – Good. - Prioritization skills – Good. - Customer service skills – Good. - PC skills (MS Word, Excel, PowerPoint) – Good. - Specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. Requirements - Salary: $38,500.00 - $71,000.00 - Pay Type: Salaried - The above represents BMO Financial Group’s pay range and type. - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. - Salaries for part-time roles will be pro-rated based on number of hours regularly worked. - For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. - BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. Benefits - BMO offers health insurance. - Tuition reimbursement. - Accident and life insurance. - Retirement savings plans.

Role Description Are you ready to build your career in the investment industry while working from home? Yes, you read that right. This is a remote role meaning you will be working at home every day! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO. Whether you are new to Wealth Management or already have experience, our contact center is the right place for you! Who you are: - You are seeking a role that focuses on delivering sound investment advice, with the customer at the center of every interaction and decision. - You love interacting with people and are passionate about helping Canadians invest smarter. - You have a passion for investments and stay up-to-date on the latest market news. - You understand what it is like to be a customer and appreciate going above and beyond to help people and solve problems. - You enjoy learning about a customer's financial situation and helping them meet their financial goals. - Your positive attitude reinforces that nothing is too small (or too big) for you to achieve. What your day looks like: - Support customers in the inbound call queue at the BMO Investment Centre. - Invoke trust and build meaningful customer relationships, delivering an amazing customer experience. - Become an expert in understanding customer needs and providing wealth and investment-related sales and service. - Support customers through onboarding of new accounts, Mutual Fund and Term investment transactions. - Review customers' goals and objectives, ensuring they are set up with the appropriate investment products and services. - Fulfill sales and service activities in accordance with approved procedures. Qualifications - Typically between 1 and 3 years of relevant professional experience. - Completed Canadian Securities Course (CSC) or Investment Funds in Canada Course (IFIC). - Good knowledge and understanding of competitive marketplace trends and product offerings. - Some knowledge and understanding of industry regulations and standards. - Excellent communication, organizational, time management, and listening skills. - Resilient, passionate, and curious. - Bilingualism is a strong asset (French and English). Bilingualism in English and Cantonese or Mandarin will also be considered an asset. Requirements - Strong verbal and written language skills. - Availability to work from home between 8:00 am - 8:00 pm Mon-Fri. - Fluency in French and English. Benefits - Health insurance. - Tuition reimbursement. - Accident and life insurance. - Retirement savings plans. - Performance-based incentives and discretionary bonuses.

Role Description Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. - Supports the execution of payments, transactions, service requests, administrative activities and processes. - Collaborates with stakeholders to promote efficient and effective processes and work flow. - Achieves business results and delivers the intended customer and employee experience. - Deposit and Payments operations includes specialized operations processes and activities related to: - Cheque and electronic transaction processing - Lockbox and remote deposit processes - Account maintenance and monitoring - Analyzes data and information to provide insights and recommendations. - Communicates and collaborates with internal and external stakeholders to deliver on business objectives. - Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. - May function as a problem-solving resource for more junior staff. - May perform quality control and training. - Organizes work information to ensure accuracy and completeness. - Executes routine tasks such as service requests, transactions, queries within relevant service level agreements. - Provides accurate and timely processing of service requests, transactions, activities, etc. - Follows documented policies and procedures to execute day-to-day transactions. - Checks and reconciles information and documentation to ensure accuracy and completeness. - Identifies and resolves discrepancies in accordance with standard procedures. - Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. - Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations. - Completes complex & diverse tasks within given rules/limits. - Analyzes issues and determines next steps; escalates as required. - Broader work or accountabilities may be assigned as needed. - Takes measured risks while protecting the bank by applying our Risk Management Framework. Qualifications - Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Knowledge and experience using relevant systems and technology. - Knowledge and understanding of the business unit’s key products and services, processes and controls – Good. - Knowledge of the risk and regulatory requirements of the business – Good. - Prioritization skills – Good. - PC skills (MS Word, Excel, PowerPoint) – Good. - Ability to multi-task in a fast-paced environment. - Basic specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. Requirements - Salary: $34,750.00 - $51,800.00 - Pay Type: Salaried - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. - BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. - BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Benefits - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans

Role Description Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives. - May provide training and coaching to junior associates as needed. - Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer. - Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups. - Escalates complex or unresolved customer situations to managers as required. - Performs any required documentation to ensure customer’s requests are accurately processed. - Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner. - May research and investigate lending applications, following established processes. - Handles customer contacts in an informed, professional, and efficient manner. - Integrates marketing promotions and programs into customer conversations, where appropriate. - Maintains the confidentiality of customer and Bank information. - Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. - Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. - Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures. - Uses authorized credit qualifications as needed to fulfill customer requests. - Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. - Analyzes issues and determines next steps. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications - Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Knowledge of personal lending and home financing products. - Knowledge of competitive marketplace and trends in product offerings. - Knowledge of contact centre operational processes and policies. - Knowledge of call centre technology, processes and metrics. - Term Investment Qualified (as required). - Specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. Requirements - Salary: $36,600.00 - $67,500.00 - Pay Type: Salaried & Commission - The above represents BMO Financial Group’s pay range and type. - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. - Salaries for part-time roles will be pro-rated based on number of hours regularly worked. - For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. - BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. - BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Benefits - To view more details of our benefits, please visit: BMO Total Rewards

Role Description Leads assigned projects from project initiation to implementation to achieve desired business results. Ensures that a successful business outcome is the prime measure of project success including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor. - Drives to mitigate execution risk to achieve the desired business outcomes. - Understands the business/group and facilitates communication with other program/project managers and stakeholders efficiently and effectively. - Directs, manages, and coordinates team members including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations. - Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. - Ensures alignment between values and behaviour that fosters diversity and inclusion. - Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. - Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. - Attracts, retains, and enables the career development of top talent. - Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. - Provides strategic input into business decisions as a trusted advisor. - May network with industry contacts to gain competitive insights and best practices. - Influences and negotiates to achieve business objectives. - Assists in the development of strategic plans. - Identifies emerging issues and trends to inform decision-making. - Helps determine business priorities and best sequence for execution of business/group strategy. - Conducts independent analysis and assessment to resolve strategic issues. - Acts as the prime subject matter expert for internal/external stakeholders. - Manages/validates financial forecasts and conducts ongoing reconciliation. - Breaks down strategic problems, and analyses data and information to provide insights and recommendations. - Monitors and tracks performance, and addresses any issues. - Designs and produces regular and ad-hoc reports, and dashboards. - Socializes change management plans with stakeholders and consistently measures project effectiveness and adoption. - Directs complex initiatives typically involving multiple business units. - Exercises direct accountability for projects with up to 50 team members. - Negotiates complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials. - Takes ownership of the project from cradle to grave and ensures all project artifacts are completed. - Manages overall project budget. - Provides guidance to the project sponsor on the implementation and sustainment of projects, resulting in successful project outcomes. - Manages all aspects of the project lifecycle, including business, operational and technology deliverables. Ensures all project processes are completed. - Ensures change management plans are developed, socialized and consistently measured to deliver the expected project benefits and adoption. - Executes project requirements in governance frameworks focused on risk appetite, regulatory and compliance standards. - Develops all related project management artifacts, while complying with applicable enterprise standards. - Monitors and controls project deliverables. Makes recommendations and adjustments to the overall project plan to achieve deliverables. - Provides project sponsor with advice on the viability of the business case (costs, benefits, KPIs, etc.) throughout the project. - Understands project interdependencies and demonstrates critical thinking that proactively identifies project risks and establishes effective risk mitigation from the outset. - Demonstrates stakeholder partnership that involves effective communicating with the project sponsor; gains and builds trust and rapport. - Demonstrates ownership and commitment by holding themselves accountable for the identification and resolution of project problems. - Leads and/or represents the project in project team meetings, governance forums and inter-department forums. - Adheres to Bank risk, regulatory and compliance controls. - Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. - Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. - Implements changes in response to shifting trends. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications - Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience. - Project management experience – 6 to 8 years. - Valid PMP designation from the Project Management Institute (PMI) is an asset. - Entrepreneurial skills – In-depth. - Judgement skills – In-depth. - Learning agility – In-depth. - Stakeholder management – Expert. - Able to navigate challenging situations effectively. - Able to apply project management methodologies or approaches. - Able to manage project and business risks, including project interdependencies. - Able to resolve project issues effectively. - Seasoned professional with a combination of education, experience and industry knowledge. - Verbal & written communication skills - In-depth / Expert. - Analytical and problem solving skills - In-depth / Expert. - Influence skills - In-depth / Expert. - Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert. - Able to manage ambiguity. - Data driven decision making - In-depth / Expert. Requirements - Salary: $81,700.00 - $152,000.00 - Pay Type: Salaried Benefits - Performance-based incentives - Discretionary bonuses - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans

Role Description Partners with internal stakeholders to deliver sales activities and results for designated retail sales programs/products. Acts as the market expert for the retail sales program/products to grow market share. - Establishes strong working relationships within the designated market and participates in joint sales calls and team meetings. - Identifies and refers business opportunities to key partners. - Fosters a culture aligned to BMO purpose, values, and strategy, role modeling BMO values and behaviors. - Ensures alignment between values and behavior that fosters diversity and inclusion. - Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures accountability for follow-through. - Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. - Attracts, retains, and enables the career development of top talent. - Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. - Assesses marketplace and competition opportunities to identify strengths, opportunities, and weaknesses and create plans that address gaps and opportunities. - Develops and executes a market business plan, including sales strategies, to achieve retail sales program/product objectives. - Represents the retail sales programs/products at sales calls and events. - Generates appointments and opportunities to grow business results. - Prioritizes the market’s client and prospect pipeline and schedules for events and seminars. - Manages regional retail sales programs/products to maximize client opportunities across BMO. - Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner. - Ensures the delivery of the desired customer experience meets established timelines. - Monitors team responses to dealer and retail customers for appropriateness. - Develops an expert understanding of business/group challenges. - Networks with industry contacts to gather competitive insights and best practices. - Recommends measures to improve organizational effectiveness. - May consult to or serve on various committees and task forces. - Provides strategic input into business decisions as a trusted advisor. - Acts as a subject matter expert on relevant regulations and policies. - Develops the business case by identifying needs, analyzing potential options, and assessing expected return on investment. - Establishes strong partnerships with BMO colleagues and senior leaders in the designated market. - Acts as the prime subject matter expert for internal/external stakeholders. - Breaks down strategic problems, and analyzes data and information to provide insights and recommendations. - Defines business requirements for analytics and reporting to ensure data insights inform business decision making. - Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards. - Develops and applies the framework for databases; oversees database management in adherence with data governance standards. - Monitors and tracks performance and addresses any issues. - Designs and produces regular and ad-hoc reports and dashboards. - Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives. - Leads the development of the communication strategy focusing on positively influencing or changing behavior. - Collaborates across BMO to develop communications strategies and ensure consistency of messaging to positively influence or change behavior. - Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. - Leads/participates in the design, implementation, and management of core business/group processes. - Plans and controls unit operating expenses in accordance with forecasts. - Makes recommendations to leaders on financial management processes based on changing requirements. - Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis, and reporting. - Provides input to program development and marketing strategies to grow the market share. - Identifies, refines, and shares suggestions to improve sales calls, events, seminars, materials, and tools. - Delivers the desired customer experience in partnership with BMO colleagues. - Builds effective relationships with internal/external stakeholders. - Ensures alignment between stakeholders. - Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. - Conducts independent analysis and assessment to resolve strategic issues. - Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO. - Influences how teams/groups work together. - Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems. - Communicates abstract concepts in simple terms. - Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives. - Anticipates trends and responds by implementing appropriate changes. - Broader work or accountabilities may be assigned as needed. - Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role. Qualifications - Typically 9+ years of relevant experience in the financial services industry, and post-secondary degree in related field of study or an equivalent combination of education and experience; completion of an MBA is desirable. - In-depth understanding of mortgage and business banking products and practices, cash flow analysis, lending process and directives, credit risk policies and standards, supporting processes, applicable legal and regulatory requirements, and Bank policies. - In-depth knowledge of bank products and interrelationships. - Strong knowledge of the financial services industry, with expertise in local and competitive markets and trends in product offerings. - Expertise in sales and sales management, relationship management, and strategic business and market planning. - Excellent expertise in negotiation and client portfolio management. - Seasoned expert with extensive industry knowledge. - Technical leader viewed as a thought leader for innovation. - Verbal & written communication skills - Expert. - Analytical and problem-solving skills - Expert. - Influence skills - Expert. - Collaboration & team skills; with a focus on cross-group collaboration - Expert. - Able to manage ambiguity. - Data-driven decision making - Expert. Requirements - Salary: $137,000.00 - $238,000.00 - Pay Type: Salaried Benefits - Performance-based incentives - Discretionary bonuses - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans

Role Description We are seeking high-performing level 5 employees to join our expanding Pre-Delinquency call center team (inbound / outbound calls). This is a cross-Canada remote role. - Lead complex conversations with customers to understand their complete financial situation and deploy tailored debt repayment offers. - Educate customers who may not fully understand their financial situation. - Make sound credit decisions for BMO and select appropriate treatment plans to improve customer financial health (e.g., balance pay-down, FICO score increases). - Solid understanding of credit products (e.g., credit cards, PLOC, PLP) and ability to interpret customer data (e.g., credit bureau reports, FICO scores). - Strong interpersonal and discovery skills to get customers comfortable sharing personal information. - Handle objections and adapt beyond call scripts when needed. - Attention to detail for tasks like reading regulatory scripts and ensuring proper documentation. - ALD certification is a plus; training will be provided if needed. - Deliver exceptional customer service that builds trust through expertise, responsive service, and support. - Develop rapport and instill confidence with clients to earn their trust as a relationship manager. - Address complex escalated customer requests and transactions. - Contact customers to obtain necessary information to manage their application, ensuring they are aware of the status/result of payments. - Execute established loss mitigation processes/procedures for non-performing and high-risk accounts. - Handle incoming calls in an informed, professional, and efficient manner. - Probe to understand customer needs and provide advice related to payments and overall collections strategies. - Send out client communications, process transactions, and interact with internal stakeholders to meet customer needs. - Integrate marketing promotions and programs into customer conversations as appropriate. - Provide advice and guidance to assigned business/group on implementation of solutions. - Support execution of strategic initiatives in collaboration with internal and external stakeholders. - Develop action plans and solutions to maximize recovery and safeguard the Bank’s interests. - Establish expertise with Consumer Collections personnel as a key support contact/resource/coach. - Utilize strong negotiation and interpersonal skills while adhering to guidelines, requirements, and regulations. - Review accounts and analyze data to determine the probability of collection; provide insights and recommendations. - Gather and format data into regular and ad-hoc reports and dashboards. - Develop and execute short-term tactics/plans to drive specific behaviors, activities, and results. - Manage all transactions related to customer calls or refer to appropriate internal business groups. - Escalate complex or unresolved customer situations to managers as required. - Complete required documentation to ensure customer requests are accurately processed. - Integrate information from multiple sources to enable more efficient processes and enhanced analysis. - Lead/participate in the design, implementation, and management of core business/group processes. - Support the development and promotion of a business/group program. - Identify business needs, design/develop tools and training programs; may include delivery of training. - Collaborate in the efficient functioning of the collections life cycle. - Follow documented policies and procedures to execute transactions, activities, and processes. - Maintain current knowledge of collections strategies, practices, and trends. - Maintain confidentiality of customer and Bank information. - Support continuous improvement initiatives by identifying and implementing changes. - Develop and maintain awareness of industry trends and best practices. - Think creatively and propose new solutions. - Exercise judgment to identify, diagnose, and solve problems within given rules. - Work mostly independently. - Broader work or accountabilities may be assigned as needed. Qualifications - Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. - Knowledge of Credit Qualifications and associated credit knowledge and skills according to established qualification standards. - Knowledge of federal, state/provincial, and local laws pertaining to Consumer Collections - Good. - Knowledge of BMO products and services - Good. - Knowledge of competitive marketplace and trends in product offerings. - Specialized knowledge from education and/or business experience. - Verbal & written communication skills - In-depth. - Collaboration & team skills - In-depth. - Analytical and problem-solving skills - In-depth. - Influence skills - In-depth. Requirements - Salary: $43,200.00 - $80,300.00 - Pay Type: Salaried - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. - May include a commission structure; salaries for part-time roles will be pro-rated based on hours worked. - Total compensation package may include performance-based incentives, discretionary bonuses, and other perks. Benefits - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans

Role Description Provides management consulting services and technology/industry expertise in support of business and enterprise needs. Liaises with stakeholders to understand problems and opportunities, to facilitate the organization's goals by understanding business vision, objectives, and key performance indicators. - Aligns technology requirements and solutions to a real business need, meets essential quality standards, and ensures approval by all relevant stakeholders. - Acts as a consultant to business partners in collaboration with the project team in strategy and planning sessions (e.g. multi-year and annual plans), reviews, or inspections to ensure the quality of work products. - Promotes new processes and methodologies, emerging technologies, and agile, and aligns to the unique project team requirements. - Recommends and implements solutions based on analysis of issues and implications for the business. - Identifies emerging issues and trends to inform decision-making. - Assists in the development of strategic plans. - Helps determine business priorities and best sequence for execution of business/group strategy. - Breaks down strategic problems, and analyses data and information to provide insights and recommendations. - Understands and follows a project requirements management plan so that activities and milestones of the project team can be measured against the goals of the plan. - Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements. - Provides analytical support and insights to identified / assigned user areas to support relative product, channel, and business development initiatives (e.g. product, portfolio, and profitability analytics, and customer analytics). - Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution. - Builds exceptional relationships with internal and external stakeholders. - Liaises with the business and the technology development and support groups. - Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications and code. - Assesses project impact, benefits, and risks when scope changes. - Communicates and engages across stakeholder groups during construction and delivery of solutions. - Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives. - Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution. - Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations. - Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. - Provides specialized consulting, analytical and technical support. - Exercises judgment to identify, diagnose, and solve problems within given rules. - Works independently and regularly handles non-routine situations. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications - Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. - Business Analysis Accreditation is an asset. - Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience. - Knowledge of one or more requirements analysis and problem decomposition techniques. - Knowledge of technical/business environment (e.g. Microsoft business technologies and applications, relational databases, and SharePoint). - Understanding of industry standards and standard business capabilities. - Knowledge of business analysis, project delivery practices and standards across the project lifecycle. - Possesses a deep understanding and problem solving ability of information technology of various complexities. - Understanding of techniques associated with data modeling, process modeling, and user-centered design within the context of the organizational standards. - Familiar with business strategy and assessments (i.e. feasibility studies, business cases, cost/benefit analyses, project sizing and costing, and current state analysis/needs assessments). - Deep knowledge and technical proficiency gained through extensive education and business experience. - Verbal & written communication skills - In-depth. - Collaboration & team skills - In-depth. - Analytical and problem solving skills - In-depth. - Influence skills - In-depth. - Data driven decision making - In-depth. Requirements - Salary: $75,900.00 - $141,900.00 - Pay Type: Salaried Benefits - Performance-based incentives - Discretionary bonuses - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans

Role Description Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to: - Coaching and training - Quality audits - Vendor management - Credit collection disputes Delivers exceptional customer service that builds trust through expertise, responsive service and support. - Develops rapport and instils confidence with clients to develop credibility and earn their trust as relationship manager. - Develops and maintains long-term, profitable relationships and expands share of wallet. - Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts. - Handles incoming calls in an informed, professional, and efficient manner. - Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. - Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met. - Integrates marketing promotions and programs into customer conversations as appropriate. - Analyzes data and information to provide insights and recommendations. - Manages all transactions related to customer calls or refers to appropriate internal business groups. - Escalates complex or unresolved customer situations to managers as required. - Completes required documentation to ensure customer’s requests are accurately processed. - Organizes work information to ensure accuracy and completeness. - Collaborates in efficient functioning of collections life cycle. - Follows documented policies and procedures to execute transactions, activities and processes. - Keeps abreast of needs of the Collections departments. - Maintains current knowledge of collections strategies, practices, and trends. - Maintains the confidentiality of customer and Bank information. - Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient. - Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services. - Completes complex & diverse tasks within given rules/limits. - Analyzes issues and determines next steps; escalates as required. - Broader work or accountabilities may be assigned as needed. - Takes measured risks while protecting the bank by applying our Risk Management Framework. Qualifications - Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area. - Knowledge of BMO products and services. - Knowledge of competitive marketplace and trends in product offerings. - Basic specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. Requirements - Salary: $36,000.00 - $54,500.00 - Pay Type: Salaried Benefits - Performance-based incentives - Discretionary bonuses - Health insurance - Tuition reimbursement - Accident and life insurance - Retirement savings plans

Role Description Leads assigned projects from project initiation to implementation to achieve desired business results. Ensures that a successful business outcome is the prime measure of project success including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor. Drives to mitigate execution risk to achieve the desired business outcomes. Understands the business/group and facilitates communication with other program/project managers and stakeholders efficiently and effectively. - Directs, manages, and coordinates team members including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations. - Provides strategic input into business decisions as a trusted advisor. - May network with industry contacts to gain competitive insights and best practices. - Influences and negotiates to achieve business objectives. - Assists in the development of strategic plans. - Identifies emerging issues and trends to inform decision-making. - Helps determine business priorities and best sequence for execution of business/group strategy. - Conducts independent analysis and assessment to resolve strategic issues. - Acts as the prime subject matter expert for internal/external stakeholders. - Manages/validates financial forecasts and conducts ongoing reconciliation. - Breaks down strategic problems, and analyses data and information to provide insights and recommendations. - Monitors and tracks performance, and addresses any issues. - Designs and produces regular and ad-hoc reports, and dashboards. - Socializes change management plans with stakeholders and consistently measures project effectiveness and adoption. - Directs complex initiatives typically involving multiple business units. - Exercises direct accountability for projects with up to 50 team members. - Negotiates complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials. - Takes ownership of the project from cradle to grave and ensures all project artifacts are completed. - Manages overall project budget. - Provides guidance to the project sponsor on the implementation and sustainment of projects, resulting in successful project outcomes. - Manages all aspects of the project lifecycle, including business, operational and technology deliverables. Ensures all project processes are completed. - Ensures change management plans are developed, socialized and consistently measured to deliver the expected project benefits and adoption. - Executes project requirements in governance frameworks focused on risk appetite, regulatory and compliance standards. - Develops all related project management artifacts, while complying with applicable enterprise standards. - Monitors and controls project deliverables. Makes recommendations and adjustments to the overall project plan to achieve deliverables. - Provides project sponsor with advice on the viability of the business case (costs, benefits, KPIs, etc.) throughout the project. - Understands project interdependencies and demonstrates critical thinking that proactively identifies project risks and establishes effective risk mitigation from the outset. - Demonstrates stakeholder partnership that involves effective communicating with the project sponsor; gains and builds trust and rapport. - Demonstrates ownership and commitment by holding themselves accountable for the identification and resolution of project problems. - Leads and/or represents the project in project team meetings, governance forums and inter-department forums. - Adheres to Bank risk, regulatory and compliance controls. - Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. - Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. - Implements changes in response to shifting trends. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications - Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience. - Project management experience – 6 to 8 years. - Valid PMP designation from the Project Management Institute (PMI) is an asset. - Entrepreneurial skills – In-depth. - Judgement skills – In-depth. - Learning agility – In-depth. - Stakeholder management – Expert. - Able to navigate challenging situations effectively. - Able to apply project management methodologies or approaches. - Able to manage project and business risks, including project interdependencies. - Able to resolve project issues effectively. - Seasoned professional with a combination of education, experience and industry knowledge. - Verbal & written communication skills - In-depth / Expert. - Analytical and problem solving skills - In-depth / Expert. - Influence skills - In-depth / Expert. - Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert. - Able to manage ambiguity. - Data driven decision making - In-depth / Expert. Requirements - Salary: $91,800.00 - $171,000.00 - Pay Type: Salaried - The above represents BMO Financial Group’s pay range and type. - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. - Salaries for part-time roles will be pro-rated based on number of hours regularly worked. - For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. Benefits - BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. - BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. - To view more details of our benefits, please visit: BMO Total Rewards