Retirement Benefits Representative

Business Development RepBusiness Development RepFull TimeRemoteMid LevelTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$17 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Retirement Benefits Representative

Conduent

Role Description You will be the initial point of contact for inquiries from potential and existing members with regards to their health, retirement and other financial benefits. - Support retirees and current employees with pension plan and 401k inquiries from start to finish. - Combine phone-based administrative support and customer service. - Assist members by navigating multiple systems to provide accurate benefits information. - Periodically provide support through outbound calls. - Accurately document enrollment requests, status changes, complaints, and grievances. - Enter application and enrollment information into a web-based computer system for customers as needed. - Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications - High School Diploma/GED - Must be 18 years of age. - Ability to successfully pass a criminal background check. - Previous customer service and/or call center experience. - Proficiency with MS Office and keyboarding. - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175). - Must have the ability to connect with an ethernet cable to a modem/router. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to solve problems through analysis and ongoing feedback. - Achieving results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - Experience working with healthcare and employer benefits is highly preferred. Requirements - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, included but not limited to: - States: AK, CA, CT, HI, MA, IL, MT & NY - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits - Paid Training and equipment provided. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - Benefits available to you DAY 1. - In addition to base pay, this position may be eligible for a bonus or incentive based on business need. - Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. - The estimated hourly rate for this role is $17.00.

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