• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites. • Validate readiness of wiring, electrical infrastructure, networking, and internet performance. • Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks. • Provide technical guidance to clients and vendors to resolve issues. • Collaborate with Project Managers, Technicians, and Engineering to ensure installation success. • Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing. • Recommend improvements to survey tools, templates, and internal processes. • Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes. • Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls. • Complete cabling, patching, and connectivity setup. • Deliver onsite training and live support for staff and management. • Implement menu/system updates and reporting configuration. • Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting. • Lead follow-ups with clients to ensure smooth transitions and adoption. • Travel regularly to client sites as required. • Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. • Review and verify outcomes before submission to maintain consistency and high-quality standards. • Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Bilingual Product Engineer (Chemicals) - French HybridEngineering Toronto, Ontario, Canada OverviewApplication   Description About Basetwo Basetwo is a fast-growing Toronto-based AI-native company transforming Chemical & Pharma manufacturing. Our platform helps manufacturers accelerate process development, scale-up and tech transfer, improve quality control, and reduce operational risk using digital twins. We work with some of the world’s leading manufacturers to bring modern AI into complex industrial environments. Our team combines deep expertise in chemical engineering, manufacturing, digital twins, and software development to solve high-impact industrial challenges. At Basetwo, you’ll work directly with customers to build and deploy solutions that meaningfully improve how critical chemicals, pharmaceutical, and personal care products are manufactured around the world.   The Role   We’re hiring a Product Engineer to work closely with specialty chemical manufacturing customers to deploy AI-powered solutions in real lab-scale and manufacturing environments. This is a highly cross-functional role that combines engineering expertise, customer engagement, data and simulation analysis, and technical problem-solving. You’ll work directly with customer stakeholders - from process engineers to plant leadership - to understand manufacturing challenges, analyze process data, develop simulation models and drive measurable improvements using the Basetwo platform. The ideal candidate is equally comfortable discussing plant or lab-scale operations with process teams, diving into process data using Python, and translating technical insights into customer value. Internally, you will function as the engineering subject matter expert and experienced voice of our customers, via demonstrated project experience across Basetwo’s key focus areas of specialty chemical manufacturing.   Externally, you will help onboard enterprise partners by working with their process engineers and other stakeholders to maximize value derived from the Basetwo platform for process development/scale up or quality control initiatives, either through troubleshooting current workflows or architecting new workflows that could bring value to the customer.    In collaboration with Sales, Product and Engineering, you will also have the unique opportunity to identify new product use cases, while building and shaping the direction of the Basetwo platform. What You’ll Do The Product Engineer is the manufacturer’s trusted technical advisor for digital twins initiatives using the Basetwo platform. This includes: 1. Leading Customer Success Initiatives - Partner directly with chemical manufacturing customers to deploy and scale Basetwo solutions - Lead technical onboarding and implementation of digital twin projects across pilot, lab, and commercial manufacturing environments - Build trusted relationships with process engineers and scientists, operators, and technical leadership teams - Identify opportunities for process scale up/tech transfer, operational improvement, and AI-driven insights - Translate customer pain points into actionable technical solutions and product feedback - Drive successful project execution from initial discovery through deployment and measurable business impact 2. Technical Problem Solving & Communication - Analyze manufacturing, process, and lab/DoE datasets to uncover process bottlenecks and optimization opportunities - Develop simulations, models, and analytical workflows using Python and the Basetwo platform - Work with industrial data systems and historians to integrate and contextualize manufacturing data - Collaborate closely with product, engineering, and machine learning teams to improve platform capabilities - Communicate technical findings clearly to both technical and non-technical stakeholders - Support troubleshooting and root-cause investigations in complex manufacturing environments - Contribute to continuous improvement initiatives across customer manufacturing operations     Requirements What You’ll Need - 5–7+ years of engineering experience in chemical manufacturing - Strong understanding of plant, pilot, and lab-scale chemical manufacturing processes - Passion and a strong ability to use Python for simulation, modelling, and process analysis - Proven ability to understand and analyze process and lab/DoE data - Strong communication skills with the ability to work directly with customer stakeholders - Proactive problem-solver with a demonstrated track record of driving continuous improvement initiatives - Experience working in cross-functional technical environments - Knowledge of enterprise historians such as OSIsoft PI, DeltaV, Wonderware, GE Proficy, or similar industrial systems is valuable Benefits Why Join Basetwo? - Work on cutting-edge AI applications in chemical manufacturing - Collaborate with a highly technical and mission-driven team - Solve meaningful problems in chemical production - Gain exposure to leading global manufacturing organizations - Opportunity for ownership and impact in a rapidly growing company - Competitive compensation, equity, and benefits package

• Manage the full lifecycle of incidents and service requests received from customers • Serve as a primary communication point between customers and technical teams • Coordinate incident investigation and resolution across L1, L2, and L3 support teams • Follow all Service Desk policies and procedures in a structured, shift-based environment • Document all interactions, resolutions, and updates accurately in ITSM tools

Role Description The Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients recently prescribed a complex therapy. The role will engage with patients and providers to provide expert, clinically relevant, individualized counsel in conjunction with product support for the new therapy regimen. The VCE will manage a series of touch points as the trusted clinical advocate to a specified patient caseload. - Serves as the single point of contact in the treatment process from start to finish. - Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport. - Provides disease education, product overview, device training, and side effect management. - Proactively reaches out to the patient to provide high-touch support throughout their program journey. - Creates patient empowerment through a series of “wow” engagements along the patient journey. - Utilizes motivational interviewing tools to anticipate and address patient barriers; personalizes patient messaging concisely. - Communicates effectively to influence patient initiation and support processes, encouraging patient confidence and accountability. - Ensures success of the program through collaborative partnerships with patients, brand, and operations partners. - Uses intuition and clinical expertise to offer appropriate responses to patient questions and assess patients using provided guidelines. - Ensures the patient is aware of all available patient services and assists in connecting them to the right resources. - Connects the patient to local support groups, advocacy groups, and other external resources. - Provides health coaching throughout the journey to support adherence and compliance to medication. - Provides assistance and guidance through access and affordability journey. - Provides HCP feedback to keep them aware of the patient’s participation in the support program. - Educates the care team and proactively reaches out after the clinical decision has been made to start a new patient on regimen. - Triage and follow-up with Specialty Pharmacy to support patient getting product and knowing where product is in process. - Provides continuous updates, guidance, and triaging when needed to ensure that the patient is driving towards the right health outcomes. - Ensures all activities are compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations. - Performs other duties as assigned. Qualifications - Registered Nurse with current, unrestricted license. - Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers. - HCP and/or Patient education experience, including infusion or injection experience required. - Compassion, high emotional intelligence, and a passion to be a patient educator. - Strong communication and written skills to a variety of audiences, and experience working with a treatment team. - Proven adaptability to changing business demands and problem solving in a fast-paced environment. - Competent and comfortable utilizing technology. - Experience working for or contracting with pharmaceutical preferred. - Experience in motivational interviewing and coaching behavior change. - Ability to work within established guardrails while maintaining personal rapport with the patient. - Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment. - Ability to actively listen while multi-tasking. - High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills. Requirements - Anticipated Salary Range: Up to $38/hr plus targeted bonus. - Momentum Life Sciences anticipates that the base salary for this position could range up to $38/hr, depending on the successful candidate’s qualifications, including education, experience, and competency for the role. - Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.