Protera

• Lead clients' infrastructure & cloud migration engagements, including cloud migration strategy, application cloud suitability/readiness assessment, migration planning, sourcing options, business case and execution coordination • Lead design, implementation and migration to new IT infrastructure and cloud (IaaS/PaaS) environments • Manage a portfolio of large, long-term, and complex projects that may span multiple lines of business • Develop individual project plans complete with budgetary information and resource planning • Works with functional Managers for project timeline and resource management • Customer relationship management; Interfaces directly with customer's IT and executive management; • Change and risk management Status reporting on project milestones, deliverable, dependencies, risks and issues, communicating across leadership, • Host a project meeting for each project under your direction • Refine project budget as needed to ensure timeliness and fiscal responsibility • Coordinate with vendors and suppliers as needed

Role Description We’re looking for a dynamic and results-driven Senior Project Manager to join us on a 2-6-month contract and lead high-impact customer and internal infrastructure projects. In this role, you will coordinate multiple project teams, keep stakeholders aligned, and drive initiatives from launch through successful delivery. The ideal candidate combines strong business acumen with solid IT and infrastructure expertise, communicates confidently with senior stakeholders, and thrives on turning challenges into practical, innovative solutions. If you’re a proactive PM who can bring structure, momentum, and clarity to complex projects, we’d love to hear from you! Responsibilities - Lead clients' infrastructure & cloud migration engagements, including cloud migration strategy, application cloud suitability/readiness assessment, migration planning, sourcing options, business case and execution coordination. - Lead design, implementation and migration to new IT infrastructure and cloud (IaaS/PaaS) environments. - Manage a portfolio of large, long-term, and complex projects that may span multiple lines of business. - Develop individual project plans complete with budgetary information and resource planning. - Work with functional Managers for project timeline and resource management. - Customer relationship management; Interfaces directly with customer's IT and executive management. - Change and risk management; Status reporting on project milestones, deliverables, dependencies, risks and issues, communicating across leadership. - Host a project meeting for each project under your direction. - Refine project budget as needed to ensure timeliness and fiscal responsibility. - Coordinate with vendors and suppliers as needed. Qualifications - Bachelor’s degree in computer- or business-related discipline required. - 5+ years of experience in project management. - 2+ Years of Program and Project Planning including experience with Cloud Transformation Projects and Programs. - Good experience and understanding of project controls, processes, governance and management. - Understanding and knowledge across wider Cloud adoption and technology enablement (Microsoft, AWS, Public Cloud etc.). - Knowledge of transition management, user adoption and customer success is of interest for certain engagements. - Professional in approach with maturity and excellent customer facing skills. - Ability to complete projects on time and within the stated budget. - Excellent communication, organization, time-management and leadership skills. - Expertise with project management, collaboration, and time management tools. - Experience with process improvement PMP or PRINCE2 Certification. - Knowledge on SAP or Unix, Linux, VMware, Citrix, Azure technologies will be added advantage. - Experience into O365 is must.

Role Description We are seeking a highly skilled Senior Consultant – SAP Production Planning to lead and deliver manufacturing-focused SAP solutions across ECC and S/4HANA environments. This role requires deep functional expertise, strong cross-module integration capabilities, and the ability to guide clients through complex transformation initiatives, including S/4HANA migrations and advanced manufacturing optimization. The ideal candidate will combine hands-on configuration experience with strategic advisory skills, driving end-to-end solution design while mentoring junior team members and engaging with executive stakeholders. Key Responsibilities - Solution Design & Delivery - Lead end-to-end SAP PP solution design and execution for manufacturing clients - Conduct fit-to-standard workshops and define optimal business processes - Configure and implement: - Master data structures (BOMs, routings, work centers, production versions) - Demand management and MRP strategies (MTS, MTO, CTO) - Capacity planning and production scheduling - S/4HANA & Transformation - Support ECC to S/4HANA migrations (brownfield and greenfield approaches) - Lead transition from classic PP to embedded PP-DS - Design and implement MRP Live, predictive MRP, and DDMRP concepts - Enable adoption of Fiori shop floor apps and Manufacturing Cockpit - Integration & Cross-Functional Alignment - Drive integration across SAP modules, including: - PP-MM (procurement-driven production, subcontracting, external processing) - PP-SD (ATP, sales order-driven production, scheduling) - PP-QM (quality inspection, batch release, in-process controls) - PP-FI/CO (product costing, WIP, variance analysis, settlement) - PP-EWM/WM (material staging, warehouse integration) - PP-PM (resource and equipment availability) - Manufacturing Innovation - Implement solutions leveraging: - Embedded PP-DS and advanced scheduling tools - SAP Digital Manufacturing Cloud (DMC) and MES integration patterns - Discrete, process, and repetitive manufacturing scenarios (REM, PI sheets, backflushing) - Variant configuration (LO-VC and S/4 AVC) - Program Leadership & Advisory - Lead RICEF identification, prioritization, and estimation for PP workstreams - Define data migration strategies for PP master data and production orders - Develop cutover and parallel-run strategies for manufacturing operations - Provide client-facing advisory, including executive presentations and steering committees - Contribute to SOW development and effort estimation - Team Leadership - Mentor junior consultants and provide technical oversight - Drive best practices and ensure quality delivery across project teams - SAP Production Planning Expertise - Strong hands-on experience with: - Classic MRP (ECC) and production planning processes - Master data design: BOMs, routings, work centers, resources - Demand management and supply strategies (MTS, MTO, CTO) - Capacity planning and detailed scheduling - S/4HANA & Advanced Planning - Experience with: - Embedded PP-DS - S/4HANA manufacturing capabilities and migration strategies - Transition from ECC PP to S/4HANA solutions - Integration Experience - Proven track record integrating PP with MM, SD, and other logistics modules Qualifications - Experience with: - MRP Live (S/4HANA) - Variant Configuration (LO-VC) and Advanced Variant Configuration (AVC) - All manufacturing order types: - Discrete manufacturing - Process manufacturing (PI sheets, batch management) - Repetitive manufacturing (REM) - Exposure to: - Demand-Driven MRP (DDMRP) and predictive planning models - SAP Digital Manufacturing Cloud (DMC) and MES integrations - Manufacturing Fiori apps and shop floor digitalization Nice-to-Have Skills - Experience in additional SAP modules: - WM/EWM, SD, FI/CO, or broader SCM - Deep expertise in Variant Configuration, including: - LO-VC to AVC migration strategy and execution - CPQ (Configure-Price-Quote) tools - Familiarity with: - SAP BTP / BAIP and modern development frameworks (MTA, CAP, RAP) - Integration architecture across SAP and non-SAP systems Key Competencies - Strong analytical and problem-solving skills - Excellent stakeholder management and communication abilities - Ability to translate business requirements into scalable SAP solutions - Leadership mindset with a focus on mentoring and collaboration Education & Experience - Bachelor’s degree in Supply Chain, Engineering, Information Systems, or related field - 7+ years of SAP PP experience, including full lifecycle implementations - Proven experience in large-scale SAP transformation programs

• Lead end-to-end SAP PP solution design and execution for manufacturing clients • Conduct fit-to-standard workshops and define optimal business processes • Configure and implement: - Master data structures (BOMs, routings, work centers, production versions) - Demand management and MRP strategies (MTS, MTO, CTO) - Capacity planning and production scheduling • Support ECC to S/4HANA migrations (brownfield and greenfield approaches) • Lead transition from classic PP to embedded PP-DS • Design and implement MRP Live, predictive MRP, and DDMRP concepts • Enable adoption of Fiori shop floor apps and Manufacturing Cockpit • Drive integration across SAP modules, including: - PP-MM (procurement-driven production, subcontracting, external processing) - PP-SD (ATP, sales order-driven production, scheduling) - PP-QM (quality inspection, batch release, in-process controls) - PP-FI/CO (product costing, WIP, variance analysis, settlement) - PP-EWM/WM (material staging, warehouse integration) - PP-PM (resource and equipment availability) • Implement solutions leveraging: - Embedded PP-DS and advanced scheduling tools - SAP Digital Manufacturing Cloud (DMC) and MES integration patterns - Discrete, process, and repetitive manufacturing scenarios (REM, PI sheets, backflushing) - Variant configuration (LO-VC and S/4 AVC) • Lead RICEF identification, prioritization, and estimation for PP workstreams • Define data migration strategies for PP master data and production orders • Develop cutover and parallel-run strategies for manufacturing operations • Provide client-facing advisory, including executive presentations and steering committees • Contribute to SOW development and effort estimation • Mentor junior consultants and provide technical oversight • Drive best practices and ensure quality delivery across project teams

• Monitor network, server, and application performance using NOC monitoring tools. • Investigate and resolve Level 2 network incidents and service disruptions. • Troubleshoot LAN, WAN, VPN, Internet, and wireless connectivity issues. • Analyze alarms, alerts, and performance metrics to identify potential problems. • Perform root cause analysis (RCA) for recurring incidents. • Coordinate with Level 1 support teams and provide technical guidance. • Escalate critical issues to Level 3 engineers, vendors, or service providers as required. • Manage incidents, problems, and change requests according to ITIL processes. • Incident resolution within SLA and monitor network uptime and availability. • Maintain network documentation, troubleshooting procedures, and incident reports. • Ensure adherence to Service Level Agreements (SLAs). • Participate in scheduled maintenance activities and network upgrades. • Generate daily, weekly, and monthly operational reports.

• Manage the full lifecycle of incidents and service requests received from customers • Serve as a primary communication point between customers and technical teams • Coordinate incident investigation and resolution across L1, L2, and L3 support teams • Follow all Service Desk policies and procedures in a structured, shift-based environment • Document all interactions, resolutions, and updates accurately in ITSM tools

Role Description Protera Technologies is seeking a dedicated Service Desk Engineer (2nd Shift) to join our dynamic team. This role is part of our 24x7x365 service center operation and is critical to ensuring smooth, effective communication between internal teams and external customers. This position supports our second shift operations (12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST, Monday through Friday) and includes rotational weekend coverage. When scheduled to work a weekend shift, you will receive a designated weekday off. We are specifically seeking candidates who are fluent in both Spanish and English, with strong verbal and written communication skills in both languages. Qualifications - Fluency in Spanish and English (verbal and written) - Excellent communication and customer service skills - Strong attention to detail - Ability to multitask, prioritize, and work independently - Effective problem-solving and troubleshooting abilities - Willingness to work a fixed shift with rotational weekend coverage - Strong desire to learn, grow, and commit to the role - Ability to lift up to 40 pounds - Knowledge of end-user device troubleshooting (laptops, printers, etc.) - Basic technical skills with server hardware (rack/unrack, cabling) - Experience supporting backup operations and asset lifecycle management - Ability to pass a background check Requirements - 2nd Shift: 12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST - Workweek: Monday–Friday - Weekend Rotation: Required based on team schedule - Compensation for Weekend Work: Scheduled weekday off when weekend shifts are assigned Nice to Have - Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Analytical thinking skills - Basic knowledge of Linux - Understanding of database administration concepts - Exposure to ITSM tools and ITIL best practices - Experience in Networking, Systems Administration, Databases, or Application Support Benefits - Competitive salary package - Comprehensive health and dental insurance - Professional development opportunities - Collaborative and supportive work environment - Unlimited PTO

• Manage and oversee the client journey including end-to-end client relationship from initial engagement to onboarding, training, build/migration, launch and operations. • Serve as the main point of contact and build strong relationships with clients to understand their needs and drive towards key outcomes and client satisfaction. • Be a leader and work cross-functionally with Sales, Product Management and Technology teams to ensure day-to-day service is effectively meeting client needs and that value is being delivered to the client. • Maintain current functional and technical knowledge of Protera's offerings and services, including the core functionality and features, linkage within Protera's service portfolio, pricing structures, client benefits. • Act as a trusted advisor, thought leader, and subject matter expert to clients about the full suite of our clients' products and services. • Champion world-class client service; deliver high-quality client experience at every contact point. • Generate documentation to ensure the delivery of successful solutions to client problems and opportunities. • Partner with internal Protera teams to define and achieve clients' success criteria, demonstrate ROI and ensure client retention. • Ability to interpret a client’s business strategy / plans and understand opportunities for Protera solutions/services. • Understand contracts and contract management with the ability to govern to the contract, to discuss with the client and understand how to position as a value exchange. • Practice strong knowledge and understanding of IT service environment, service operations and ITIL practices. • Exercise oversight of Protera's billing processes and client invoicing linked to contracted services. • Be an expert in keeping internal and client teams on task, proactively managing timelines and communications. • Proactively monitor key analytics and KPIs that speak to the overall health of the client landscape identify client churn risks. • Analyze client data and provide feedback / product enhancements to different teams within the organization. • Take on special projects as needed. • Proactively find ways to drive clients to further success through analyzing client performance, finding new opportunities and other creative solutions. • Help identify and implement best engagement practices to achieve and surpass product and new client relationship and growth goals. • Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion and advocacy across your portfolio.

Role Description We are looking for an experienced Client Success Manager (CSM). At Protera, the CSM is a strategic and supportive partner for our clients at every stage in the customer journey. The ideal candidate will be responsible for activities including project implementations, adoption, support, advocacy, and retention. Your role will be broad and dynamic, charged with managing Protera's most technical clients onboarding, implementations, and overall success. This position is remote but may require occasional travel to Protera offices and Client locations. - Manage and oversee the client journey including end-to-end client relationship from initial engagement to onboarding, training, build/migration, launch, and operations. - Serve as the main point of contact and build strong relationships with clients to understand their needs and drive towards key outcomes and client satisfaction. - Be a leader and work cross-functionally with Sales, Product Management, and Technology teams to ensure day-to-day service is effectively meeting client needs and that value is being delivered to the client. - Maintain current functional and technical knowledge of Protera's offerings and services, including the core functionality and features, linkage within Protera's service portfolio, pricing structures, client benefits. - Act as a trusted advisor, thought leader, and subject matter expert to clients about the full suite of our clients' products and services. - Champion world-class client service; deliver high-quality client experience at every contact point. - Generate documentation to ensure the delivery of successful solutions to client problems and opportunities. - Partner with internal Protera teams to define and achieve clients' success criteria, demonstrate ROI and ensure client retention. - Ability to interpret a client’s business strategy/plans and understand opportunities for Protera solutions/services. - Understand contracts and contract management with the ability to govern to the contract, to discuss with the client and understand how to position as a value exchange. - Practice strong knowledge and understanding of IT service environment, service operations, and ITIL practices. - Exercise oversight of Protera's billing processes and client invoicing linked to contracted services. - Be an expert in keeping internal and client teams on task, proactively managing timelines and communications. - Proactively monitor key analytics and KPIs that speak to the overall health of the client landscape identify client churn risks. - Analyze client data and provide feedback/product enhancements to different teams within the organization. - Take on special projects as needed. - Proactively find ways to drive clients to further success through analyzing client performance, finding new opportunities, and other creative solutions. - Help identify and implement best engagement practices to achieve and surpass product and new client relationship and growth goals. - Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Qualifications - You have a unique blend of technical and customer-facing skills and are effective at communicating with both business and technical stakeholders. - You demonstrate excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to C-suite level. - You are forward-thinking and knowledgeable on current and emerging technology, willing to learn new technologies, look for efficiencies, evolve process and track process collaboratively. - You maintain a good sense of curiosity with a genuine desire to learn and think with agility and applying them in new and unfamiliar situations. - You are self-motivated, organized, and entrepreneurial; able to prioritize competing initiatives. - You have the ability to learn a technical product quickly and track client health metrics. - You are enthusiastic, motivated, and able to work as part of a global team. - You possess strong business acumen and broader knowledge of the IT Industry. - You are confident working in a fast-paced environment with a willingness to make quick decisions based on continuous prioritization and evolving client needs. - You have a strong sense of ownership with a bias for action and willingness to roll up your sleeves. - You demonstrate strong knowledge and understanding of IT service environment, service operations, and ITIL practices. Requirements - Demonstrable experience in a client-facing role in one or more of Sales, Service, or Consultancy disciplines in a large scale IT services environment. - Demonstrated passion for working with clients and technology. - An aptitude for technical products and experience with Public Cloud, M365, VMWare, and other MSP offerings. - Strong verbal and written communication skills. Experience working with customers, users, and project leads in analyzing, designing, implementing/migrating business applications and systems. - Experience in creating, applying, and maintaining tools to track project tasks, including cost, schedule, and risk/issues data. - Certification and working knowledge of ITIL practices (Foundations or equivalent). - Willing to travel. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - Flexible work hours and remote work options. - Professional development opportunities. - Inclusive and diverse work environment. Company Description Protera Technologies is a pioneer in bringing SAP and related applications to the cloud since 1998. Our global crew is on a mission to make IT smoother, faster, and more fun for our clients. We believe in empowering SAP-centric organizations with the best tools and tech to drive growth.

• Manage the full lifecycle of incidents and service requests received from customers. • Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams. • Follow all Service Desk policies and procedures while working in a shift-based environment.