Protera

• Manage the full lifecycle of incidents and service requests received from customers. • Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams. • Follow all Service Desk policies and procedures while working in a shift-based environment.

Role Description Protera Technologies is seeking a dedicated Service Desk Analyst to join our dynamic team. As part of our 24 x 7 x 365 service center operation, you will play a crucial role in ensuring smooth and effective communication between internal teams and external customers. - Manage the full lifecycle of incidents and service requests received from customers. - Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams. - Follow all Service Desk policies and procedures while working in a shift-based environment. Qualifications - Excellent verbal and written communication skills in English. - Strong attention to detail. - Ability to multitask, prioritize and work independently. - Effective problem-solving and troubleshooting capabilities. - Willingness to work a shift schedule. - Desire to grow and commit to the role. - Ability to lift up to 40 pounds. - Knowledge of end device troubleshooting (laptops, printers, etc.). - Technical skills with server equipment installation (rack/unrack and cable). - Participation in backup operations and asset management lifecycle. - Ability to pass a background check. Requirements - Familiarity with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook). - Analytical skills. - Basic knowledge of Linux. - Understanding of database administration. - Keen understanding of ITSM tools and ITIL best practices. - Experience in Networking, System Administration, Databases, or Application Support. - Foreign language skills (Spanish, French, German) are advantageous. Benefits - Competitive salary package. - Comprehensive health and dental insurance. - Professional development opportunities. - Collaborative and supportive work environment. - Unlimited PTO.

• Manage, maintain, and optimize server infrastructure hosted across public cloud environments. • Work closely with cross-functional teams including development, QA, and product management to support application deployments, troubleshoot complex system issues, and improve infrastructure automation. • Design, implement, and manage cloud-based infrastructure across one or more major public cloud platforms (AWS, Azure, GCP). • Administer and support Linux and/or Windows server environments, including patching, performance tuning, and system hardening. • Troubleshoot and resolve infrastructure and OS-level issues to ensure high availability and minimal downtime. • Collaborate with application and DevOps teams to support deployments and ensure smooth integration into cloud environments. • Implement and maintain automation for provisioning, configuration management, and operational tasks. • Optimize infrastructure for performance, scalability, reliability, and cost efficiency. • Contribute to disaster recovery planning, backup strategies, and system resiliency. • Support security and compliance initiatives by implementing best practices for system access, patching, and vulnerability management. • Develop and maintain documentation for system configurations, processes, and operational procedures. • Participate in infrastructure migrations and modernization efforts across cloud platforms. • Stay current with emerging technologies and continuously improve operational practices.

**Role Overview** The SAP S/4HANA Logistics Senior Consultant delivers and supports core logistics solutions across integrated supply chain processes. This role combines hands-on configuration, project delivery, and production support, with a focus on scalable, end-to-end business solutions. You will work across Order-to-Cash (O2C), Procure-to-Pay (P2P), and inventory/warehouse processes, partnering with business stakeholders to drive continuous improvement and system adoption. **Key Responsibilities** - Design and configure solutions in one or more S/4HANA Logistics modules: SD, MM, IM, and/or EWM - Lead or support workshops to gather requirements and translate them into effective SAP solutions - Support and optimize end-to-end processes across O2C, P2P, and warehouse/inventory operations - Contribute to implementations, enhancements, and rollouts in S/4HANA environments - Participate in data migration, testing, and defect resolution - Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated processes - Partner with business users to improve process efficiency, usability, and data accuracy - Support ongoing system improvements and standardization initiatives

Position name: Senior Consultant - SAP Consultant – S/4 HANA - Logistics Location: Remote Shift timing: US Shift About the company: Protera is a Great Place To Work® Certified™ in India. Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization. Vision: Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations. Mission: The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains. Values: - Impact: Create intentional and meaningful interactions to improve, innovate and inspire. - Curiosity: Stay curious about the evolution and journey of each other. - Authenticity: High integrity individuals working together for the greater good. - Celebration: Of our work, our people, our clients, our traditions, and our communities. To know more about us you can visit our website www.protera.com. Role Overview The SAP S/4HANA Logistics Senior Consultant delivers and supports core logistics solutions across integrated supply chain processes. This role combines hands-on configuration, project delivery, and production support, with a focus on scalable, end-to-end business solutions. You will work across Order-to-Cash (O2C), Procure-to-Pay (P2P), and inventory/warehouse processes, partnering with business stakeholders to drive continuous improvement and system adoption. Key Responsibilities - Design and configure solutions in one or more S/4HANA Logistics modules: SD, MM, IM, and/or EWM - Lead or support workshops to gather requirements and translate them into effective SAP solutions - Support and optimize end-to-end processes across O2C, P2P, and warehouse/inventory operations - Contribute to implementations, enhancements, and rollouts in S/4HANA environments - Participate in data migration, testing, and defect resolution - Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated processes - Partner with business users to improve process efficiency, usability, and data accuracy - Support ongoing system improvements and standardization initiatives

• Design and configure solutions across core S/4HANA Finance components, including GL, AP, AR, Asset Accounting, and CO • Lead or support workshops to gather requirements and translate them into effective SAP solutions • Support and optimize end-to-end finance processes, primarily R2R, with integration across P2P and O2C • Contribute to implementations, enhancements, and rollouts in S/4HANA environments • Participate in data migration, reconciliation, testing, and defect resolution • Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated finance processes • Partner with business users to improve accuracy, efficiency, and usability of financial processes • Support ongoing system improvements and standardization initiatives

Job Title - Senior Consultant - SAP S/4HANA Finance Shift Timing - US Shift Work mode - Remote Summary: The SAP S/4HANA Finance Senior Consultant delivers and supports core finance solutions across integrated business processes. This role combines hands-on configuration, project delivery, and production support, with a focus on scalable, modern finance capabilities. You will support end-to-end Record-to-Report (R2R) processes, including production settlement, asset accounting, month-end close, and profitability analysis, with integration across Procure-to-Pay (P2P) and Order-to-Cash (O2C). Key Responsibilities - Design and configure solutions across core S/4HANA Finance components, including GL, AP, AR, Asset Accounting, and CO - Lead or support workshops to gather requirements and translate them into effective SAP solutions - Support and optimize end-to-end finance processes, primarily R2R, with integration across P2P and O2C - Contribute to implementations, enhancements, and rollouts in S/4HANA environments - Participate in data migration, reconciliation, testing, and defect resolution - Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated finance processes - Partner with business users to improve accuracy, efficiency, and usability of financial processes - Support ongoing system improvements and standardization initiatives

Job Title: SOC Analyst Shift Timing- Rotational Work mode- Remote, India Role Overview: Join a highly skilled and motivated team of Cyber Security Professionals tasked with protecting Protera Technologies and its customers. The Senior SOC Analyst role is focused on leading incident response efforts, threat hunting, digital forensics, and proactive security monitoring while providing mentorship and guidance to junior analysts. Leverage a next-generation SIEM, cyber case management, and supplementary tools to investigate, contain, and remediate cyber security incidents. The ideal candidate is driven to learn and grow as the industry evolves and Protera Technologies adapts rapidly. While candidates may not possess every skill in the security analyst spectrum, a desire to learn, adaptability, and expertise in related disciplines are highly valued. Structured training and hands-on experience will support your growth in this complex, fast-paced service provider environment. Responsibilities: ·       Lead and coordinate Incident Response investigations for Protera Technologies and its customers ·       Perform detailed analysis of logs and alerts to differentiate true security incidents from benign events ·       Discover and correlate relationships between seemingly unrelated information to identify threats ·       Conduct packet analysis of network traffic to obtain corroborating evidence for investigations ·       Lead incident response calls with internal teams and clients, ensuring clear communication, updates, and coordinated remediation actions ·       Provide guidance and mentorship to junior analysts on best practices, investigations, and tool usage ·       Coordinate with internal teams and clients to provide effective incident handling, containment, and remediation support ·       Continuously improve incident response and security operations procedures ·       Handle escalated security incidents tools like, SIEM, EDR, ITSM, email, phone, or in-person interactions ·       Manage security incidents through resolution and escalate or consult with leadership when required ·       Tune, troubleshoot, and optimize SIEM, EDR, NDR, and other security monitoring systems ·       Conduct proactive threat hunting and vulnerability assessments to identify emerging risks ·       Serve as the primary point of contact for clients during critical security incidents, providing status updates, guidance, and recommendations ·       Document all incident response actions and client communications to ensure audit readiness and post-incident reporting

**Key Responsibilities** - Design and configure solutions in one or more S/4HANA Logistics modules: SD, MM, IM, and/or EWM - Lead or support workshops to gather requirements and translate them into effective SAP solutions - Support and optimize end-to-end processes across O2C, P2P, and warehouse/inventory operations - Contribute to implementations, enhancements, and rollouts in S/4HANA environments - Participate in data migration, testing, and defect resolution - Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated processes - Partner with business users to improve process efficiency, usability, and data accuracy - Support ongoing system improvements and standardization initiatives

**Role Overview** The SAP S/4HANA Finance Senior Consultant delivers and supports core finance solutions across integrated business processes. This role combines hands-on configuration, project delivery, and production support, with a focus on scalable, modern finance capabilities. You will support end-to-end Record-to-Report (R2R) processes, including production settlement, asset accounting, month-end close, and profitability analysis, with integration across Procure-to-Pay (P2P) and Order-to-Cash (O2C). **Key Responsibilities** - Design and configure solutions across core S/4HANA Finance components, including GL, AP, AR, Asset Accounting, and CO - Lead or support workshops to gather requirements and translate them into effective SAP solutions - Support and optimize end-to-end finance processes, primarily R2R, with integration across P2P and O2C - Contribute to implementations, enhancements, and rollouts in S/4HANA environments - Participate in data migration, reconciliation, testing, and defect resolution - Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated finance processes - Partner with business users to improve accuracy, efficiency, and usability of financial processes - Support ongoing system improvements and standardization initiatives