• Manage the full lifecycle of incidents and service requests received from customers • Serve as a primary communication point between customers and technical teams • Coordinate incident investigation and resolution across L1, L2, and L3 support teams • Follow all Service Desk policies and procedures in a structured, shift-based environment • Document all interactions, resolutions, and updates accurately in ITSM tools

Role Description The Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients recently prescribed a complex therapy. The role will engage with patients and providers to provide expert, clinically relevant, individualized counsel in conjunction with product support for the new therapy regimen. The VCE will manage a series of touch points as the trusted clinical advocate to a specified patient caseload. - Serves as the single point of contact in the treatment process from start to finish. - Demonstrates empathy and effectively engages patients, creating a personalized relationship-based connection built on trust and rapport. - Provides disease education, product overview, device training, and side effect management. - Proactively reaches out to the patient to provide high-touch support throughout their program journey. - Creates patient empowerment through a series of “wow” engagements along the patient journey. - Utilizes motivational interviewing tools to anticipate and address patient barriers; personalizes patient messaging concisely. - Communicates effectively to influence patient initiation and support processes, encouraging patient confidence and accountability. - Ensures success of the program through collaborative partnerships with patients, brand, and operations partners. - Uses intuition and clinical expertise to offer appropriate responses to patient questions and assess patients using provided guidelines. - Ensures the patient is aware of all available patient services and assists in connecting them to the right resources. - Connects the patient to local support groups, advocacy groups, and other external resources. - Provides health coaching throughout the journey to support adherence and compliance to medication. - Provides assistance and guidance through access and affordability journey. - Provides HCP feedback to keep them aware of the patient’s participation in the support program. - Educates the care team and proactively reaches out after the clinical decision has been made to start a new patient on regimen. - Triage and follow-up with Specialty Pharmacy to support patient getting product and knowing where product is in process. - Provides continuous updates, guidance, and triaging when needed to ensure that the patient is driving towards the right health outcomes. - Ensures all activities are compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations. - Performs other duties as assigned. Qualifications - Registered Nurse with current, unrestricted license. - Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers. - HCP and/or Patient education experience, including infusion or injection experience required. - Compassion, high emotional intelligence, and a passion to be a patient educator. - Strong communication and written skills to a variety of audiences, and experience working with a treatment team. - Proven adaptability to changing business demands and problem solving in a fast-paced environment. - Competent and comfortable utilizing technology. - Experience working for or contracting with pharmaceutical preferred. - Experience in motivational interviewing and coaching behavior change. - Ability to work within established guardrails while maintaining personal rapport with the patient. - Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment. - Ability to actively listen while multi-tasking. - High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills. Requirements - Anticipated Salary Range: Up to $38/hr plus targeted bonus. - Momentum Life Sciences anticipates that the base salary for this position could range up to $38/hr, depending on the successful candidate’s qualifications, including education, experience, and competency for the role. - Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

Role Description Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. If you are located in TX, you will have the flexibility to work remotely* as you take on some tough challenges. - Perform documentation reviews to assess medical necessity and benefit correlation for requested medical and surgical procedures, services, and admissions for HMO, PPO, and POS products. - Serve as a facilitator of communication with the clinic, payor, and other customers. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Licensed Vocational Nurse (LVN) - Active Texas LVN license or current multistate/compact LVN license - 2+ years of utilization review experience at a health plan, ACO, IPA, or provider group - Ability to maintain CEU requirements - Proven good organization and communication skills - Proven HMO, PPO, and POS insurance knowledge - Valid Driver’s license Requirements - Computer and coding experience (Preferred) - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20 - $36 per hour based on full-time employment

Role Description We are seeking an IL licensed Psychiatric Nurse Practitioner to provide virtual therapy to college students. This is a fully remote position within the US. We are eager to welcome candidates from diverse backgrounds who share our commitment to making mental health care accessible and affordable for students across the United States. Qualifications - Hold a valid Psychiatric Mental Health Nurse Practitioner (PMHNP) license in IL. - Multi-state licensure is an added advantage as we operate in all 50 states. - Possess 1+ years of experience in an outpatient community mental health setting. - Expertise in treating common mental health conditions among college-aged students including depression, anxiety, ADHD, and substance use disorders. - Understand culturally responsive treatment and have experience with diverse patient groups. - Comfortable assessing the urgency of escalating risk scenarios. - Equipped with a quality video camera and a stable internet connection to facilitate virtual care. Requirements - Conduct high-quality, culturally competent virtual psychiatric evaluations and medication management appointments. - Conduct biopsychosocial intakes focused on whole-person care with clear diagnostic assessments. - Engage with patients through our collaboration portal. - Collaborate with supervisors, peers, and on-campus treatment providers. - Document clinical encounters for effective care coordination. - Partner with our care navigation team to support students. - Collaborate with campus care teams to create longer-term treatment plans when necessary. Benefits - Flexible Schedule: Set your own hours, and enjoy the benefits of 100% remote work. - Growth Opportunities: Take advantage of our cross-licensing sponsorship to expand your professional credentials. - Protected Practice: Benefit from company-sponsored malpractice insurance to ensure your practice is safeguarded. - Collaborative Environment: Opt-in for clinical consultations and relish the support of our embedded administrative team. - College Population: Work with highly motivated college students to make an impact during the most pivotal periods of their lives.