Corpay helps companies control business expenses and make payments more simply, safely and securely than ever before.
Workflow Design Specialist
Location
United States
Posted
5 days ago
Salary
0
Seniority
Mid Level
Job Description
Workflow Design Specialist
Corpay
Role Description Corpay is currently looking to hire a Workflow Design Specialist within our Knowledge, Strategy, & Enablement team in our Corporate Payables line of business. In this role, you will design, build, and maintain interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, on-screen guidance for our operations associates. You will partner closely with Operations business teams to break down dense user guides and business requirements into digestible, user-friendly decision trees that drive real-time accuracy on every client interaction. You will report directly to the Director, Knowledge, Strategy, & Enablement. Role Responsibilities - Designing, building, and maintaining interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, user-friendly experiences. - Partnering with Operations business teams and internal stakeholders to gather requirements, validate logic, and ensure workflows reflect real-world use cases. - Applying conditional logic, branching workflows, and business rules — creating, testing, and optimizing complex decision trees within the workflow application. - Reviewing and refining workflow content for clarity, accuracy, and consistency across all flows. - Identifying and resolving edge cases and exception handling to ensure workflows function correctly end-to-end. - Building light API connections within Zingtree to auto-populate Salesforce case fields, reducing manual data entry for end users. - Maintaining documentation for workflows, including logic structure, updates, and version control. - Continuously identifying opportunities to improve and streamline workflows based on user feedback and operational changes. - Iterating on builds in response to stakeholder feedback and business updates that may occur as often as every two weeks. Qualifications - 3+ years of experience in workflow design, knowledge management, business process documentation, instructional design, or a similar function. - Strong attention to detail and organizational skills, with the ability to apply business rules consistently across all paths within a workflow. - Excellent written and verbal communication skills, with the ability to translate complex processes into clear, step-by-step instructions. - Working coding knowledge (e.g., logic structures, variables, conditional statements, HTML/CSS, or similar). - Analytical mindset with the ability to troubleshoot, problem-solve, and identify process efficiencies. - Experience collaborating cross-functionally with Operations or business stakeholders. - Resilient and patient with iteration — low ego on receiving feedback, willing to make multiple revisions to deliver the best possible end-user experience. Requirements - Experience with Zingtree or similar workflow / decision-tree platforms. - Working knowledge of API connections sufficient to build and troubleshoot light integrations. - Demonstrated understanding of QA/testing methodologies and content governance principles. Benefits - Medical, Dental & Vision benefits available the 1st month after hire. - Automatic enrollment into our 401k plan (subject to eligibility requirements). - Virtual fitness classes offered company-wide. - Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time. - Employee discounts with major providers (i.e. wireless, gym, car rental, etc.). - Philanthropic support with both local and national organizations. - Fun culture with company-wide contests and prizes.
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