• Serve as a point of contact for basic client and vendor inquiries. • Manage opportunity registration and tracking processes • Assist in generating quotes and proposals • Maintain CRM system hygiene, ensuring accurate and up-to-date client and opportunity information • Support the development of presentation decks, including crafting the "Case for Change" and “Path Forward” • Assist in positioning and coaching vendors effectively based on client needs • Gather, simplify, and explain client needs for coaching vendors • Help identify potential new opportunities within existing client engagements • Coordinate project activities, including scheduling meetings and managing timelines. • Facilitate communication between clients, vendors, and internal teams. • Support delivery to ensure projects stay on track. • Assist with change management activities throughout the project lifecycle. • Consolidate, compare, and explain vendor solution cost models • Develop initial financial models, including rolling budgets, Total Cost of Ownership (TCO), and Return on Investment (ROI) analyses. • Gather and analyze client operating metrics relevant to the project.

• Manage area sales of OMICRON products and services in the Central East Territory • Manage and support manufactures representatives in the Central East Territory, including training, forecasting and evaluation of performance • Participate in business development, market evaluation, sales forecasting and monitoring of customers and leads within the assigned area. • Coordinate promotional activities including conferences, user meetings, seminars, local exhibitions & on-site demonstration and post-sale customer training and service of the products. • Make recommendations and suggestions for new products, service markets and process improvements. • Develop, maintain and improve relationships with key accounts within designated area. • Summarize and report area sales status at Area Sales Managers meetings. • Manage the prompt and correct quotation process with the Sales Support staff. • Communicate routinely with other Area Sales Managers on competitive information, product issues, market trends and customer perception of OMICRON products and services. • Maintain the corporate CRM database with new contact information and routine review of data to keep the information up to date and accurate. • Coordinate use of Regional Application Specialists for technical expertise and expert level sales presentations. • Manage and record all sales activity as required via the CRM system as per the OMICRON Sales Process.

• Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions • Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions • Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements • Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities • Execute the full sales process, from qualification and solution demonstration to negotiation and closing • Maintain accurate sales forecasting and pipeline management in Dynamics CRM • Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms • Consistently meet or exceed new business revenue target

• Generate and manage your own leads; own the sales funnel from outreach through close and handover. • Use AI-powered outreach, personalization and scheduling to accelerate pipeline velocity. • Lead discovery, proposal development, negotiation and contract closure. • Ensure smooth handover to onboarding and relationship teams; maintain accurate pipeline and forecasts.