• Manage area sales of OMICRON products and services in the Central East Territory • Manage and support manufactures representatives in the Central East Territory, including training, forecasting and evaluation of performance • Participate in business development, market evaluation, sales forecasting and monitoring of customers and leads within the assigned area. • Coordinate promotional activities including conferences, user meetings, seminars, local exhibitions & on-site demonstration and post-sale customer training and service of the products. • Make recommendations and suggestions for new products, service markets and process improvements. • Develop, maintain and improve relationships with key accounts within designated area. • Summarize and report area sales status at Area Sales Managers meetings. • Manage the prompt and correct quotation process with the Sales Support staff. • Communicate routinely with other Area Sales Managers on competitive information, product issues, market trends and customer perception of OMICRON products and services. • Maintain the corporate CRM database with new contact information and routine review of data to keep the information up to date and accurate. • Coordinate use of Regional Application Specialists for technical expertise and expert level sales presentations. • Manage and record all sales activity as required via the CRM system as per the OMICRON Sales Process.

• Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions • Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions • Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements • Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities • Execute the full sales process, from qualification and solution demonstration to negotiation and closing • Maintain accurate sales forecasting and pipeline management in Dynamics CRM • Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms • Consistently meet or exceed new business revenue target

• Generate and manage your own leads; own the sales funnel from outreach through close and handover. • Use AI-powered outreach, personalization and scheduling to accelerate pipeline velocity. • Lead discovery, proposal development, negotiation and contract closure. • Ensure smooth handover to onboarding and relationship teams; maintain accurate pipeline and forecasts.

• Take over warm leads generated by our sales development team or inbound channels • Conduct final product presentations and follow-up calls with hotel decision-makers • Manage objections, build trust, and guide prospects toward a confident buying decision • Drive urgency and clarity in the closing process • Collaborate closely with sales management and operations to ensure a smooth handover post-sale • Consistently meet or exceed monthly sales targets