• Author the project architecture design documents, including data flows, sequence diagrams and overall system architecture, that will drive the technical implementation of the solutions. This role will primarily focus on defining solutions associated with CMS Interoperability, but may also work on other data solutions. • Work across business and IT teams to understand the current business and system capabilities and determine the desired state to define the overall technology strategy roadmap • Work closely with cross-functional teams, including business experts, technical business analysts, project managers, sales / account executives and data engineers to successfully implement client projects which reduce technology costs and solution redundancy. • Collaborate with Product Management to identify client-specific requirements that may translate into an existing standard product feature or a future feature on the Abacus product roadmap. • Define the solution architecture visions for designated components that describe the long-term goals as well as near-term needs of the client. • Provide mentorship to internal teams on business needs and use cases for seamless client implementation. Provide ongoing support to address questions and issues raised by the implementation team.

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding and new functionality • Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively monitor product usage across your accounts to further gauge account health • Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies. • Effectively relay customer feature requests to internal teams and advocate for customer needs. • Ensure support teams are aligned with customer requests and priorities.

Role Description A NiCE Solution Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users. How will you make an impact? - Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges - Identify all functional and technical challenges of assigned accounts - Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs - Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value - Lead in all technical aspects of the sales process - Assist with the definition and execution of successful proof of concepts (POC), where appropriate - Actively contribute to a team approach with account executives and overlay teams - Able to promptly respond to functional and technical elements of RFIs/RFPs Qualifications - 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts - 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise accounts - Exceptional presentation and demo capabilities - Experience customizing and building the storyboard for demos and POC - Demonstrated success in achieving strategic deal wins - Ability to manage multiple, complex sales opportunities simultaneously - Ability to communicate from C-level executives down to Agent/Front Line level employees Requirements - Experience/knowledge of CCaaS, CX, and Conversational AI solutions - Experience/knowledge selling a full suite of SaaS products - Certifications and knowledge of cloud technologies (AWS, Azure, Google) Benefits - Join an ever-growing, market disrupting, global company - Work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations

Role Description - Own deep expertise in TeamViewer’s IT and DEX portfolio - Deliver tailored demos, workshops, and webinars aligned to customer needs - Communicate technical and business value to both technical and non-technical audiences - Lead discovery to understand customer challenges and objectives - Design and present customized solutions leveraging TeamViewer capabilities - Develop proposals, SOWs, and technical documentation - Lead POV/POC and pilot engagements, providing hands-on guidance - Analyze results and deliver actionable recommendations - Partner with Sales throughout the sales cycle, including RFx responses - Collaborate cross-functionally with Product, Engineering, and Customer Success - Stay current on industry trends and contribute feedback to product innovation Qualifications - Bachelor’s degree in Computer Science, Information Systems, or equivalent experience - 3+ years in technical pre-sales, solutions engineering, or enterprise IT consulting - Strong understanding of enterprise IT environments (endpoint management, remote connectivity, DEX) - Experience with SaaS tools (RMM, ITSM, Asset Management, Observability) - Hands-on experience with APIs, scripting, cloud, virtualization, and security - Proven ability to engage C-level stakeholders and translate technical concepts into business value - Strong communication, presentation, and documentation skills - Willingness to travel up to 30% Benefits - Competitive compensation - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly team events and companywide celebrations - Open door policy, business casual dress code, frequent all Hands and Leadership Lunches