• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding and new functionality • Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively monitor product usage across your accounts to further gauge account health • Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies. • Effectively relay customer feature requests to internal teams and advocate for customer needs. • Ensure support teams are aligned with customer requests and priorities.

Role Description A NiCE Solution Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users. How will you make an impact? - Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges - Identify all functional and technical challenges of assigned accounts - Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs - Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value - Lead in all technical aspects of the sales process - Assist with the definition and execution of successful proof of concepts (POC), where appropriate - Actively contribute to a team approach with account executives and overlay teams - Able to promptly respond to functional and technical elements of RFIs/RFPs Qualifications - 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts - 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise accounts - Exceptional presentation and demo capabilities - Experience customizing and building the storyboard for demos and POC - Demonstrated success in achieving strategic deal wins - Ability to manage multiple, complex sales opportunities simultaneously - Ability to communicate from C-level executives down to Agent/Front Line level employees Requirements - Experience/knowledge of CCaaS, CX, and Conversational AI solutions - Experience/knowledge selling a full suite of SaaS products - Certifications and knowledge of cloud technologies (AWS, Azure, Google) Benefits - Join an ever-growing, market disrupting, global company - Work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations

Role Description - Own deep expertise in TeamViewer’s IT and DEX portfolio - Deliver tailored demos, workshops, and webinars aligned to customer needs - Communicate technical and business value to both technical and non-technical audiences - Lead discovery to understand customer challenges and objectives - Design and present customized solutions leveraging TeamViewer capabilities - Develop proposals, SOWs, and technical documentation - Lead POV/POC and pilot engagements, providing hands-on guidance - Analyze results and deliver actionable recommendations - Partner with Sales throughout the sales cycle, including RFx responses - Collaborate cross-functionally with Product, Engineering, and Customer Success - Stay current on industry trends and contribute feedback to product innovation Qualifications - Bachelor’s degree in Computer Science, Information Systems, or equivalent experience - 3+ years in technical pre-sales, solutions engineering, or enterprise IT consulting - Strong understanding of enterprise IT environments (endpoint management, remote connectivity, DEX) - Experience with SaaS tools (RMM, ITSM, Asset Management, Observability) - Hands-on experience with APIs, scripting, cloud, virtualization, and security - Proven ability to engage C-level stakeholders and translate technical concepts into business value - Strong communication, presentation, and documentation skills - Willingness to travel up to 30% Benefits - Competitive compensation - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly team events and companywide celebrations - Open door policy, business casual dress code, frequent all Hands and Leadership Lunches

• Partner with META sales executives to identify customer needs, shape technical strategy, and articulate SimSpace’s value through tailored demonstrations, technical consultation, and outcome-based discovery. • Lead technical sales cycles across the Middle East, Turkey, and Africa region, including discovery, solution mapping, pilot planning, evaluation design, success criteria definition, and technical close support. • Lead technical sales cycles across Europe, including discovery, solution mapping, pilot planning, evaluation design, success criteria definition, and technical close support. • Translate SimSpace capabilities into regionally relevant customer outcomes across national cyber readiness, sovereign cyber range modernization, adversary emulation, detection engineering, AI security testing, security tool validation, OT/ICS security, and team training. • Build credibility with government, defense, energy, oil and gas, financial services, telecommunications, aviation, and critical infrastructure stakeholders by understanding their operating environments, security priorities, and procurement cultures. • Work directly with regional resellers, system integrators, MSSPs, consulting partners, and strategic channel partners to support joint opportunities, partner enablement, customer demonstrations, and go-to-market execution. • Design and deliver compelling technical demonstrations that show how SimSpace can replicate realistic enterprise, cloud, OT, IT, and hybrid environments for training, testing, validation, and operational readiness. • Support RFI/RFP responses by helping create persuasive technical narratives, solution architectures, capability mappings, and value-based responses tailored to META customer requirements. • Serve as a regional thought leader by supporting webinars, conferences, executive briefings, partner events, and customer-facing content focused on cyber ranges, AI-enabled security, adversary emulation, national cyber resilience, and cyber readiness. • Act as a feedback bridge between META customers, European customers, regional partners, SimSpace product teams, and professional services to ensure customer requirements and market needs are captured and communicated clearly. • Support renewals, expansions, and long-term customer success by helping customers understand additional use cases, broader platform value, and paths to operational maturity.