TeamViewer Germany GmbH

Role Description The Channel Sales Executive is a high-impact, revenue-focused role driving TeamViewer’s SMB growth through the partner ecosystem. This is a true channel-first sales position focused on generating pipeline, accelerating opportunities, and closing revenue through resellers, VARs, MSPs, and distributors. You will work closely with partners to equip them with the tools, knowledge, and support needed to confidently position and sell TeamViewer solutions into the SMB market. This is not a traditional partner account management or CAM role. Success is measured by revenue growth, partner-generated pipeline, and expanding TeamViewer’s SMB footprint through the channel. - Own revenue targets through the indirect channel - accountable for partner-sourced pipeline, deal progression, and bookings. - Work alongside partners on deal qualification, pricing, and competitive positioning to accelerate closure. - Drive upsell and cross-sell of TeamViewer's SMB portfolio (remote access, endpoint management, AR, TV1) within the partner customer base. - Enable partners to independently position and sell TeamViewer solutions - equipping them with training, battlecards, demo environments, and objection-handling tools. - Identify capability gaps and run targeted workshops to lift partner sales effectiveness across the portfolio. - Identify and onboard high-potential SMB-focused resellers, VARs, MSPs, and system integrators. - Manage structured onboarding to ensure new partners are pipeline-ready within 60 days of signing. - Maintain accurate CRM forecasting and track partner KPIs: pipeline volume, conversion rates, and revenue contribution. - Spot underperforming partners early and act — whether through enablement support or reallocation of focus. - Align with direct sales to prevent channel conflict and maximise SMB coverage. - Share partner and market insights with marketing and product teams to sharpen go-to-market execution. Qualifications - 3+ years in channel or indirect sales - SaaS, IT solutions, or software preferred. Inside sales experience will be an add-on advantage. - Proven track record of hitting revenue targets through a partner/reseller ecosystem. - Hands-on experience with SMB-focused resellers, VARs, MSPs, or distributors. - Background in deal qualification, solution selling, and commercial negotiation through channel partners. - Familiarity with remote connectivity, endpoint management, or SaaS solutions is a plus, as is an existing SMB reseller network. Benefits - Access to Corporate Benefits platform with many discounts - Regular Team events and company-wide celebrations - Open door policy , no dress code rules, frequent all Hands and Leadership Lunches - Work From Abroad Program allowing up to 40 days of work outside your contracting country - We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

Role Description We are seeking a highly skilled Product Manager to drive product outcomes across Asset Management and Asset Optimisation within our Digital Employee Experience (DEX) platform. You will shape and execute the roadmap that improves asset visibility, strengthens data quality and governance, and enables Optimisation workflows with AI that reduce cost and operational risk. Working closely with Engineering, UX, Data, Customer Success, Sales and Support, you will define clear requirements, deliver iterative value, and enable go-to-market and field teams with compelling positioning and measurable impact. - Own the product strategy and roadmap for Asset Management and Asset Optimisation, aligning priorities to customer value, revenue impact, cost optimisation and platform scalability. - Define and evolve the Software Catalog model (taxonomy, normalisation, enrichment, governance) to ensure high-quality, trustworthy product and asset data across the platform. - Drive Asset Management capabilities end-to-end (discovery inputs, reconciliation, lifecycle state, data completeness) to improve visibility and accuracy for enterprise customers. - Lead Asset Optimisation experiences and automation workflows (identification, recommendations, approvals, execution and auditability) to reduce spend and improve compliance. - Translate customer, internal stakeholder and market needs into clear product requirements, user stories and acceptance criteria; maintain a well-groomed backlog with strong prioritisation. - Partner cross-functionally to deliver releases from discovery to enablement, defining success metrics (adoption, data quality, reclaim yield) and using insights to continuously improve. Qualifications - A university degree in Computer Science, Electrical Engineering, Industrial Automation, or a related field. - 3+ years of experience in a Product Management role, ideally within Enterprise software, with proven experience across discovery, delivery, release and go-to-market. - Able to demonstrate experience leveraging AI tools or platforms (e.g., generative AI, machine learning, analytics, automation agents) to enhance product management workflows, decision-making, or customer outcomes. - Experience with product areas such as asset management, software or device lifecycle, optimisation workflows, and/or data quality & governance. - Expertise in working across multiple remote software development teams. - Demonstrated deep understanding of End User Compute challenges and awareness of troubleshooting Microsoft Windows and Apple macOS operating systems with a strong emphasis on Application and Virtual Desktop technologies and solid understanding of Digital Experience Market. - Exceptional communication skills and a proactive, solution-oriented mindset. - Promote collaboration, culture of teamwork and share success within the Product Management Team and across departments. - Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence). - Ability to translate complex technical requirements into clear product features and user stories. - Familiarity with DEX market or observability or performance monitoring tools. - Experience working in global or remote teams. - Proficiency in English is a must, additional languages such as German are beneficial. Benefits - TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. - We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. - As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. - We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? The Customer Health Program Manager is responsible for designing, implementing, and operationalizing programs that improve customer retention, drive product adoption, deepen customer value realization, and reduce churn. This role partners cross‑functionally with Customer Success, Support, Product, Sales, and Operations to ensure customer health insights drive actionable outcomes. This person will own the strategy and execution of customer health frameworks, including risk identification, proactive engagement motions, playbooks, and reporting, ensuring a consistent, data‑driven approach to improving customer experience and long‑term satisfaction. Responsibilities: Customer Health Strategy & Frameworks · Develop and maintain a scalable customer health scoring model incorporating usage, engagement, sentiment, support trends, product adoption, and business signals. · Build and continuously refine health categories (e.g., Healthy, At Risk, Critical) to ensure early risk detection. · Lead cross-functional alignment on definitions of churn risk, health thresholds, and proactive intervention strategies. Program Design & Execution · Design and run targeted customer health programs (e.g., low‑usage outreach, adoption accelerators, renewal risk engagement, feature enablement campaigns). · Build playbooks and operational workflows for Customer Success Managers, Support, and Sales to act on customer health insights. · Launch proactive communication programs to address specific customer behaviors (e.g., customers not activating new products, under‑utilizing AI credits, not engaging with support resources). Risk Identification & Mitigation · Monitor customer health trends and signals, identifying accounts that require proactive engagement. · Partner with CSMs and Sales to build recovery plans for at‑risk customers. · Track program impact on customer churn, retention, adoption, and revenue. Cross-Functional Collaboration · Work closely with Product and Data teams to ensure customer health metrics reflect product usage and customer journey stages. · Partner with Support to integrate ticket insights into health scoring and risk models. · Collaborate with Marketing to build customer education, onboarding, and adoption‑driving content. Analytics & Reporting · Build dashboards and reports to track customer health, adoption, risk trends, and program impact. · Provide regular reporting to leadership on health trends, root causes, and recommended actions. · Identify patterns that inform company‑wide improvements. Enablement & Change Management · Train internal teams on customer health scoring and program processes. · Drive consistency in how teams identify, communicate, and act on customer risk signals. · Ensure operational alignment across global teams and continuous improvement of processes. Requirements: · 5+ years in Customer Success, Program Management, Customer Experience, or Strategy roles. · Experience creating and managing customer‑facing programs at scale. · Strong analytical skills with the ability to interpret data and convert insights into action. · Proven ability to work cross‑functionally and influence without direct authority. · Excellent communication, storytelling, and presentation skills. · Familiarity with customer success platforms (e.g., Gainsight, Totango, Salesforce) is highly desirable. · Background in SaaS, technology, or subscription-based business preferred. · Customer-centric mindset · Strong operational and program management skills · Data-driven decision making · Stakeholder management and cross-functional leadership · Problem-solving and critical thinking · Ability to thrive in fast-paced, evolving environments *Up to 25% travel requirement What we offer: - Work location is Remote is the USA or Canada. - Competitive compensation including stock-based options - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings - Open door policy and business casual dress code - We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Role Description We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using TeamViewer’s Digital Employee Experience (DEX) solution. - Act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams. - Drive platform adoption, optimize solution performance, and help customers realize measurable business outcomes. - Essential to long-term customer retention and growth, ensuring technology delivers sustained value across large-scale environments. Responsibilities - Lead Technical Strategy and Solution Architecture: - Serve as the primary technical advisor and consultant for enterprise accounts. - Provide architectural guidance, implementation support, and assistance with testing. - Design and document scalable deployments aligned with industry best practices. - Integrate with tools like Intune, SCCM, ServiceNow, and Entra AD. - Identify areas of further system integration (API etc.) and assist with configuration. - Drive Adoption and Technical Enablement: - Build, document, and execute tailored technical onboarding and adoption plans. - Enable customers on advanced DEX platform capabilities. - Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence. - Proactively Optimize Performance & Troubleshoot: - Monitor and report on platform usage patterns and performance. - Provide validation and health check reports for existing customer environments. - Lead technical troubleshooting efforts and coordinate resolution of escalated issues. - Translate customer goals into measurable platform outcomes. - Lead and provide data-driven business reviews to showcase value realization. - Support Expansion and Growth Opportunities: - Identify opportunities for feature expansion or additional module adoption. - Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth. - Technical Expertise: - Become an expert in the TeamViewer product suite. - Strong knowledge of EUC, DEX, and endpoint technologies. - Familiarity with ITSM platforms and identity providers. - Scripting/automation experience and working knowledge of REST APIs. - Proven ability to communicate effectively with both technical and non-technical stakeholders. - Skilled at driving adoption plans and resolving technical challenges. - Strong troubleshooting, prioritization, and cross-functional coordination skills. Qualifications - Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience). - 5+ years in a customer-facing technical role supporting enterprise on-premise and SaaS deployments. - Experience with ServiceNow, ServiceNow integrations, and API integrations. - Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus. - Experience with large-scale environments (10,000+ endpoints) is highly desirable. Benefits - Work location is Remote, USA. - Competitive compensation including stock-based options. - Flexible PTO and paid holidays. - 401(k) with employer matching. - Comprehensive health insurance package including 100% employer-paid medical coverage. - Up to 12 weeks of parental leave. - Basic life insurance, short-term & long-term disability, 100% employer-paid. - Quarterly team-building events, leadership luncheons, and companywide “All Hands” meetings. - Open door policy and casual dress code. Company Description TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving, and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. - We believe that our diverse teams and strong company culture are key to the success of our products and technologies. - Hundreds of millions of users around the world and around 645,000 customers across all industries rely on us. - With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table. - We foster a dynamic work environment where new ideas thrive.

Role Description We are seeking a DEX Sales Specialist to support our Americas sales teams with deep DEX expertise. This role is not a quota-carrying hunter role—it is a specialist overlay function designed to help Account Executives, SDRs, and Channel partners identify opportunities, run high-quality discovery, position TeamViewer’s DEX value, and accelerate revenue. You will coach sellers, support customer engagements, shape Proof of Value (PoV) cycles, and represent TeamViewer at regional events to drive pipeline growth in the Americas market. - Partner with AEs, SDRs, and Channel sellers to identify and build DEX pipeline across the Americas region. - Join discovery and qualification calls to uncover customer pain points and translate them into DEX use cases. - Provide specialist coaching on DEX messaging, competitive positioning, and value articulation. - Shape, guide, and help run Proof of Value (PoV) engagements—scoping, success criteria, storytelling, and playback. - Support end-to-end sales cycles, helping sellers progress opportunities more effectively with DEX expertise. - Improve seller capability via coaching on MEDDPICC, value frameworks, and DEX-specific qualification. - Collaborate with regional sales leaders to ensure DEX is embedded in pipeline and territory strategies. - Contribute to local marketing and field events, speaking on DEX topics to drive awareness and net-new opportunities. - Build strong relationships with enterprise customers, influencers, and decision-makers alongside AEs. Cross-Functional Collaboration - Work closely with Product, Marketing, SE teams, and Customer Success to ensure customers receive the best solution. - Support forecast and pipeline reviews by surfacing insights on DEX opportunities, gaps, and actions needed. Requirements - 5+ years in a SaaS, Digital Workplace, EUC, IT Operations, or DEX-related sales/technical sales role. - Fluent English & strong communication skills. - Strong experience supporting consultative sales cycles with enterprise customers. - Confident communicator with the ability to engage VP and C-level stakeholders. - Familiarity with sales methodologies such as MEDDPICC, Challenger, or Sandler. - Strong analytical and problem-solving skills; ability to translate technical topics into business value. - Comfortable working independently, taking initiative, and thriving in a fast-moving environment. - A collaborative mindset with a passion for enabling others, not just selling directly. - Experience speaking at customer events, webinars, or workshops is a plus. Benefits - Work location is Remote, USA. - Competitive compensation including stock-based options - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings - Open door policy and business casual dress code - We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

Role Description The Vice President, Enterprise Sales partners with the President to analyze and promote regional sales team performance, as well as create and implement innovative sales strategies in all market segments focused on maximizing revenues. Other key responsibilities include: - Own and meet/exceed annual sales targets within assigned territories - Execute strategic plan to achieve sales targets and expand customer base - Oversee their region of the Enterprise Sales team - Effectively communicate the Company’s vision across the Enterprise Sales team - Identify and report on market landscapes, opportunities and trends - Manage in collaboration with Enterprise Sales Executives performance and results through direct management and development - Set key performance indicators and assess performance with Sales Executives - Present sales results to the Company’s leadership team on an ongoing basis - Work with global Sales to implement Sales strategies and best practices - Continually analyze the sales activities of competitors; Share and recommend changes to ensure TeamViewer’s competitive edge in the market - Oversee performance management of all sales staff with specific focus on under-performing staff members - Work closely with Enterprise Account Executives to ensure best practices are shared and utilized throughout the Sales organization - Develop and implement new business initiatives to drive sales - Partner closely with senior leaders, Controlling and Accounting on budgeting and planning processes for the Sales team - Work with Sales Executives to ensure effective sales pipeline and lead tracking processes - Ensure the CRM is being used effectively and provides a competitive advantage - Be an ambassador to promote the company’s culture and values Qualifications - Bachelor’s degree in relevant field of study, or equivalent work experience - Proven sales executive experience, meeting or exceeding targets - 5+ years of previous experience as a sales executive, sales manager or sales and marketing director - Strong communication, presentation and influencing skills at all levels of an organization, including with executive and C-level leaders - Proven ability to drive the sales process from plan to close - Proven ability to articulate the distinct aspects of products and services - Proven ability to position products against competitors - A history of success in implementing strategic sales plans and initiatives within a technology sales environment - Excellent listening and negotiation skills - Strong attention to detail and accuracy - Demonstrated ability to work independently with little day-to-day leadership oversight - Advanced knowledge and experience using CRM systems in a Sales leadership capacity, as well as MS Office, Windows OS, and web-based software applications - Ability to travel internationally as well as domestically as needed (up to 30% per year) Benefits - Work location is Remote, USA. (The ideal candidate resides in Central Time Zone or Midwest Region of the USA) - Competitive compensation including stock-based options - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings - Open door policy and business casual dress code