Role Description A NiCE Solution Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users. How will you make an impact? - Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges - Identify all functional and technical challenges of assigned accounts - Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs - Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value - Lead in all technical aspects of the sales process - Assist with the definition and execution of successful proof of concepts (POC), where appropriate - Actively contribute to a team approach with account executives and overlay teams - Able to promptly respond to functional and technical elements of RFIs/RFPs Qualifications - 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts - 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise accounts - Exceptional presentation and demo capabilities - Experience customizing and building the storyboard for demos and POC - Demonstrated success in achieving strategic deal wins - Ability to manage multiple, complex sales opportunities simultaneously - Ability to communicate from C-level executives down to Agent/Front Line level employees Requirements - Experience/knowledge of CCaaS, CX, and Conversational AI solutions - Experience/knowledge selling a full suite of SaaS products - Certifications and knowledge of cloud technologies (AWS, Azure, Google) Benefits - Join an ever-growing, market disrupting, global company - Work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations

Role Description - Own deep expertise in TeamViewer’s IT and DEX portfolio - Deliver tailored demos, workshops, and webinars aligned to customer needs - Communicate technical and business value to both technical and non-technical audiences - Lead discovery to understand customer challenges and objectives - Design and present customized solutions leveraging TeamViewer capabilities - Develop proposals, SOWs, and technical documentation - Lead POV/POC and pilot engagements, providing hands-on guidance - Analyze results and deliver actionable recommendations - Partner with Sales throughout the sales cycle, including RFx responses - Collaborate cross-functionally with Product, Engineering, and Customer Success - Stay current on industry trends and contribute feedback to product innovation Qualifications - Bachelor’s degree in Computer Science, Information Systems, or equivalent experience - 3+ years in technical pre-sales, solutions engineering, or enterprise IT consulting - Strong understanding of enterprise IT environments (endpoint management, remote connectivity, DEX) - Experience with SaaS tools (RMM, ITSM, Asset Management, Observability) - Hands-on experience with APIs, scripting, cloud, virtualization, and security - Proven ability to engage C-level stakeholders and translate technical concepts into business value - Strong communication, presentation, and documentation skills - Willingness to travel up to 30% Benefits - Competitive compensation - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly team events and companywide celebrations - Open door policy, business casual dress code, frequent all Hands and Leadership Lunches

• Partner with META sales executives to identify customer needs, shape technical strategy, and articulate SimSpace’s value through tailored demonstrations, technical consultation, and outcome-based discovery. • Lead technical sales cycles across the Middle East, Turkey, and Africa region, including discovery, solution mapping, pilot planning, evaluation design, success criteria definition, and technical close support. • Lead technical sales cycles across Europe, including discovery, solution mapping, pilot planning, evaluation design, success criteria definition, and technical close support. • Translate SimSpace capabilities into regionally relevant customer outcomes across national cyber readiness, sovereign cyber range modernization, adversary emulation, detection engineering, AI security testing, security tool validation, OT/ICS security, and team training. • Build credibility with government, defense, energy, oil and gas, financial services, telecommunications, aviation, and critical infrastructure stakeholders by understanding their operating environments, security priorities, and procurement cultures. • Work directly with regional resellers, system integrators, MSSPs, consulting partners, and strategic channel partners to support joint opportunities, partner enablement, customer demonstrations, and go-to-market execution. • Design and deliver compelling technical demonstrations that show how SimSpace can replicate realistic enterprise, cloud, OT, IT, and hybrid environments for training, testing, validation, and operational readiness. • Support RFI/RFP responses by helping create persuasive technical narratives, solution architectures, capability mappings, and value-based responses tailored to META customer requirements. • Serve as a regional thought leader by supporting webinars, conferences, executive briefings, partner events, and customer-facing content focused on cyber ranges, AI-enabled security, adversary emulation, national cyber resilience, and cyber readiness. • Act as a feedback bridge between META customers, European customers, regional partners, SimSpace product teams, and professional services to ensure customer requirements and market needs are captured and communicated clearly. • Support renewals, expansions, and long-term customer success by helping customers understand additional use cases, broader platform value, and paths to operational maturity.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this roleAs a Senior Solutions Architect, you'll be a trusted advisor to financial services customers in the New York area, helping them understand how GitLab's AI-powered DevSecOps platform can meet both their technical and regulatory needs across the full software development lifecycle. You'll guide banks, fintechs, and other financial institutions through modernization and digital transformation, using your technical expertise, understanding of cloud and secure software delivery, and strong customer empathy to connect platform capabilities to risk, compliance, and business outcomes. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proofs of value and workshops), shape architectures that fit financial services constraints, and serve as the voice of these customers back to Product Management. In your first year, you'll focus on driving successful GitLab platform adoption in commercial financial services accounts across time zones in North America, influencing revenue growth through solution selling, and building long-term, trust-based relationships that highlight GitLab's differentiated position in an AI-driven DevSecOps landscape for regulated industries. What you'll do - Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab's AI-powered DevSecOps platform addresses the technical, regulatory, and business needs of financial services customers across the full software lifecycle. - Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and support for the technical components of tenders, audits, and value stream assessments. - Collaborate with Account Executives and regional sales teams to shape and execute account strategies that support new customer acquisition and expansion within financial services. - Build and deepen relationships with technical practitioners and business stakeholders at financial services organizations, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates. - Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices in the context of financial services risk, governance, and compliance expectations. - Serve as the voice of enterprise financial services customers with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap, positioning, and industry-focused solutions. - Maintain and extend your expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral tailored to financial services customers and partners. - Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team supporting financial services. What you'll bring - Experience working with customers in technical pre-sales, consulting, or similar roles, guiding organizations through solution design and evaluation - Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows - Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, with the ability to map platform capabilities to financial services use cases and constraints - Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams - Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments for commercial accounts - Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers - Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing - Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields and industries About the teamThe Solutions Architect team is part of GitLab's Sales organization and serves as the technical counterpart to Account Executives, with this role focused on financial services customers in the New York area and reporting into a regional Solutions Architect Senior Manager. The team's mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. The team is focused on helping financial services customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate the evolving AI, security, and compliance expectations in their industry. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $154,200—$231,300 USD How GitLab Supports Full-Time Employees - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.