RingCentral logo
RingCentral

A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.

AI Forward Deployed Engineer

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteLeadTeam 5,001-10,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

California

Posted

25 days ago

Salary

$147.7K - $215K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

AI Forward Deployed Engineer

RingCentral

• Engage directly with customers to discover requirements, map business processes, prioritize high value use cases and translate them into AI agent behaviors and workflows, focused on measurable ROI. • Conduct detailed workflow analysis of existing customer processes, including call routing, agent scripts, escalation paths, and back-office handoffs, to determine optimal points for AI automation. • Establish clear success criteria prior to deployment, including containment rates, handle time reduction, resolution accuracy, and cost per interaction. • Own the end to end Agent Development Lifecycle by continuously monitoring performance through observability, metrics, and customer feedback, and iterating on agent behavior to drive ongoing improvements and business outcomes. • Design and implement multi-turn agent workflows, including prompt chains, retrieval pipelines, decision logic, fallback handling, and live-agent handoff rules. • Build integrations between AIR Pro and customer systems of record (CRMs, EHRs, ERPs, ticketing platforms, custom APIs) using secure authentication protocols (such as OAuth 2.0, SAML, SCIM). • Implement compliance and safety controls appropriate to the customer’s environment, including guardrails, PII handling, HIPAA, PCI, and other controls. • Deploy monitoring, evaluation, and testing frameworks as necessary to enable ongoing measurement and optimization of agent performance. • Serve as the senior technical resource during pre-sales engagements for strategic accounts, including live demonstrations, proof-of-concept builds, and RFP/RFQ response development. • Collaborate with the Dedicated AE, Digital Overlay team, and RingCentral Sales Engineers to qualify opportunities, scope deployment requirements, and establish delivery timelines. • Develop expansion business cases from pilot results that Sales can present to additional departments or business units within the account. • Document integration patterns, platform limitations, and recurring customer requirements encountered during deployments. • Provide structured feedback to Product and Engineering with sufficient technical detail to inform roadmap prioritization and feature development.

Job Requirements

  • 8+ years of experience in a customer-facing technical role, such as Solutions Architecture, Technical Consulting, Forward Deployed Engineering, or a high-touch Sales Engineering position involving hands-on implementation.
  • Demonstrated proficiency with large language models, retrieval-augmented generation, vector databases, and agent orchestration frameworks.
  • Proven ability to communicate effectively across technical and executive audiences, such as leading design reviews with engineering teams and presenting business cases to senior operations leadership.
  • Demonstrated ability to operate independently in ambiguous, fast-moving environments with incomplete information and competing priorities.
  • Bachelor’s Degree or equivalent military and/or work experience

Benefits

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • Voluntary supplemental health coverage and life insurance
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee 1:1 coaching, perks and discounts program

Related Job Pages

More Artificial Intelligence Jobs

Evidence Action logo

Chief Program Officer

Evidence Action

We aim to be a world leader in scaling evidence-based and cost-effective programs to reduce the burden of poverty.

Full TimeRemoteTeam 501-1,000Since 2013H1B No Sponsor

• Serve as a core member of the executive leadership team, shaping organizational strategy, culture, and enterprise-wide priorities. • Hire and mentor a high-performing leadership team and staff, creating a highly mission-driven culture focused on moving with the scale, thoughtfulness, and urgency required. • Ensure every program has a strong learning architecture: clear hypotheses, rigorous measurement, rapid iteration cycles, and honest reporting. Use cost-effectiveness evidence to guide resource allocation — scaling what earns it, cutting what doesn't. • Develop and steward 2AI's open-sourced playbooks and insights — building durable field knowledge, not just running programs. • Set and achieve ambitious program strategies for 2AI's Agriculture and Health portfolios — vision, priorities, delivery models, and expansion roadmap — in close collaboration with the CEO and regional and program leads. Achieve high-caliber reach and impact for hundreds of millions of people. • Design and run fast, rigorous pilots. This includes strong measurement and feedback loops from day one, rapid iteration on what isn't working, and clear-eyed calls on what deserves to scale. • Stay at the frontier of AI-enabled solutions for LMICs; actively tracking, testing, and integrating emerging tools and approaches. Bring intellectual curiosity and the ability to learn rapidly in a fast-moving space, translating what's technically possible into what's practically scalable for underserved populations. • Partner with technical and research teams to ensure AI-powered approaches are grounded in rigorous evidence, adapted to local realities, and designed for sustainable delivery. • Serve as 2AI's programmatic bridge among AI labs, global development actors, leading researchers, frontline implementers, and regional governments — translating credibly across all of these worlds. • Shape technical offerings in partnership with leading AI labs, including adapting AI tools for underrepresented languages, low-bandwidth environments, and last-mile contexts. • Support regional leaders — including our India Country Director — in navigating government relationships, adoption pathways, and policy enablement, providing strategic input and senior representation where needed. • Lead efforts on fundraising — contributing to compelling narratives for major funders, leading grant development, and making the case for ambitious investment in the portfolio. • Represent 2AI at senior levels in public and private forums, building 2AI's profile as the leading ecosystem coordinator for AI deployment in LMICs.

United States
$210K - $250K / year
Steel Partners logo

AI Intern

Steel Partners

We are a diversified global holding company with operations in diversified industrial products, energy, defense, supply chain management and logistics, banking and youth sports. We work with our companies to increase long term corporate value for all our stakeholders and shareholders utilizing Steel Partners Operational Excellence Programs, the Steel Partners Purchasing Council, Steel Partners Corporate Services, balance sheet improvements, capital allocation policies and growth initiatives. Steel Partners Operational Excellence Programs include Lean Manufacturing, Design for Six Sigma, Six Sigma and Strategy Deployment to reduce and eliminate waste. Please find out more at www.steelpartners.com

Role Description The Artificial Intelligence (AI) Intern will be embedded across Steel Partners' corporate functions — including Finance, Operations, HR, and Strategy — to help design, build, and deploy AI-powered tools, automations, and intelligent bots. The intern will work closely with functional leaders and the investment team to identify inefficiency, prototype solutions, and implement AI strategies that drive measurable impact. Given the lean structure of our corporate team, the AI Intern will take on meaningful ownership of projects from day one and have direct exposure to senior leadership. Responsibilities - AI Strategy & Implementation: Partner with functional teams to assess processes, identify automation opportunities, and develop AI-driven solutions that reduce manual work and improve decision-making. - Bot Development: Design, build, and deploy intelligent bots (e.g., workflow automation bots, data retrieval bots, reporting assistants) tailored to specific business functions such as finance, HR, supply chain, and operations. - Tool Integration: Integrate large language models (LLMs) and AI APIs into existing workflows and internal systems to enhance productivity across corporate functions. - Data & Analytics: Analyze internal data sets to surface insights, build dashboards, and support data-driven reporting for portfolio companies and the investment team. - Process Documentation: Document AI solutions, technical workflows, and user guides to enable adoption and sustainability of new tools. - Cross-Functional Collaboration: Work across departments to understand pain points, gather requirements, and ensure solutions are practical and user-friendly. - Research & Emerging Tech: Monitor advancements in AI/ML tools, platforms, and best practices, and bring forward relevant innovations for evaluation. Qualifications - Currently pursuing or recently completed (within 1–2 years) a Bachelor's or Master's degree in Computer Science, Data Science, Engineering, Information Systems, or a related field. - Hands-on experience with AI/ML frameworks, LLM APIs (e.g., OpenAI, Anthropic, Google), or automation platforms. - Proficiency in Python and/or JavaScript; experience with REST APIs and cloud services a plus. - Strong analytical and problem-solving skills with a bias toward action and building. - Excellent communication skills — able to translate technical concepts for non-technical business stakeholders. - Strong organizational skills and ability to manage multiple projects simultaneously across different functional teams. - Experience or coursework in industrial, manufacturing, defense, finance, or supply chain domains considered a plus. - A self-starter mentality and comfort working in a fast-paced, lean environment. Benefits - Networking opportunities with key business and technology community members. - Opportunity to earn class or internship credits pursuant to your attending college or university's credentials. - Real-world experience building AI solutions deployed across a global holding company. - Great mentors who care about your professional and technical growth. - Available on site or remote. New York City or Miami location available for corporate internships. Company Description Steel Partners Holdings L.P. is a global diversified holding company with operations spanning diversified industrial products, energy, defense, supply chain management and logistics, banking, and youth sports. Founded in 1990 by Warren G. Lichtenstein, Steel Partners has grown from a small private investment partnership into a $2 billion enterprise with approximately 5,200 employees across 90 locations in 14 countries. In January 2026, Steel Partners returned to being a privately held, family-owned company, continuing its long-term, values-driven approach to ownership and operations.

United States

Role Description The AI Practitioner leads AI enablement and implementation initiatives for pharma, biotech, and regulated clients. This role bridges strategy and hands-on execution—driving AI adoption through workshops, advisory, and development of AI workflows, automations, and agents. Key Responsibilities - AI Strategy & Advisory - Conduct AI maturity assessments and develop enablement roadmaps - Advise clients on AI capabilities, limitations, and automation opportunities - Guide AI agent strategy and identify high-value use cases - AI Enablement & Training - Deliver hands-on workshops (e.g., ChatGPT, Claude, AI tools) - Run office hours and 1:1 coaching sessions - Tailor enablement programs based on user maturity levels - AI Development & Implementation - Build and deploy AI workflows, automations, and agents - Support transition from experimentation to production use - Integrate AI solutions into business processes - Client Engagement & Delivery - Lead end-to-end AI engagements with ownership from day one - Collaborate with stakeholders to refine solutions and outcomes - Continuously improve delivery approach based on feedback - Internal Enablement & Innovation - Support internal AI adoption and knowledge sharing - Experiment with emerging AI tools and approaches - Drive continuous improvement across AI offerings Qualifications - Experience in life sciences, pharma, or regulated industries - Hands-on experience building AI solutions (workflows, agents, integrations) - Strong understanding of AI capabilities and limitations - Experience leading workshops or client-facing engagements - Ability to communicate complex AI concepts to varied audiences - Strong written communication skills Preferred Qualifications - Experience in consulting, MSP, or professional services - Familiarity with enterprise AI platforms and workflow tools Core Skills & Attributes - Strong AI fluency and experimentation mindset - Ability to bridge business needs with technical execution - Excellent facilitation and stakeholder engagement skills - Adaptability across varying user skill levels - Curiosity and continuous learning approach - Ability to deliver value quickly in fast-paced environments Benefits - Competitive salary - 100% Remote (U.S.) - Must work Eastern Time Zone hours - Mid–Senior Level (AI-focused, client-facing delivery experience) This is a remote position.

United States
Job Closed
PadSplit logo

Vice President, Data – AI Strategy

PadSplit

Disrupting the affordable housing industry by creating a safe, attractive, and respectable co-living environment.

Full TimeRemoteTeam 51-200Since 2017H1B No Sponsor

• Define and execute PadSplit's company-wide AI strategy, including adoption goals, governance standards, enablement programs, and business impact measurement. • Lead the Analytics, Business Intelligence, Machine Learning, and AI enablement teams as a unified data and AI organization. • Drive the machine learning and predictive analytics roadmap, including pricing optimization, risk modeling, search relevance, and future AI-powered capabilities. • Oversee the health, quality, governance, scalability, and cost efficiency of PadSplit's data ecosystem. • Partner with Legal and executive stakeholders to establish ethical AI standards and responsible deployment practices. • Collaborate with Product teams to build data-driven experiences and predictive features that improve member and host outcomes. • Translate data and analytics into actionable insights that influence decisions across Product, Finance, Marketing, and Operations. • Assess emerging AI and machine learning technologies and determine where they can create meaningful business value.

United States
$220K - $250K / year