Role Description This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team. As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead. Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality. As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence. From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here. Responsibilities - Architect & Deliver: Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions. - Spearhead AI R&D: Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies. - Champion Engineering Excellence: Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality. - Influence & Evangelize: Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike. - Drive Agility: Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. - 10+ years of professional software development experience. - Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job. - Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks. - Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them. - Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development. - Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions. - Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support. - Leadership & Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions. Requirements - Hands on exposure to LLM, AI, or machine learning principles or projects. - Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems. - Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building. - Passion for innovation and exploring emerging technologies. - Experience working in remote or globally distributed teams. - Contributions to open source or tech community projects. Location This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - A retirement savings program - And much more (offerings vary by location)

• Lead discovery sessions with prospective clients to understand business processes, quoting requirements, pricing models, and order orchestration needs. • Develop accurate project estimates including timelines, resource plans, and budget expectations. • Translate client requirements into clear functional designs and technical solution architectures. • Design and deliver tailored product demonstrations that highlight the value of Logik.ai and ServiceNow Sales and Order Management, & ServiceNow CPQ solutions. • Collaborate with sales teams to craft compelling solution narratives and presentations aligned to specific industries and use cases. • Serve as the primary technical advisor during the sales cycle, addressing customer questions and guiding solution decisions. • Support the development of proposals and Statements of Work with detailed scope definitions, assumptions, and implementation approaches. • Conduct technical workshops, architecture sessions, and solution deep dives with prospects and clients. • Ensure smooth handoff from presales to delivery by documenting requirements, solution designs, and project scope. • Participate in project kickoff sessions to align delivery teams on client expectations and solution architecture. • Provide ongoing advisory support to delivery teams and project leadership when needed.

• Own end-to-end functional solution architecture across one or more Workday Financials workstreams • Translate complex business and regulatory requirements into cohesive, scalable Workday designs • Lead architecture and design workshops, guiding clients toward supportable solutions grounded in Workday best practices • Anticipate cross-module dependencies and downstream impacts • Serve as the functional authority and escalation point when the hard calls need to be made • Validate that every solution is configurable, auditable, and sustainable

Role Description Zaelab is seeking a Lead CPQ Solution Engineer to help drive the growth of our CPQ & CRM practice, with a focus on Logik.ai and ServiceNow Sales and Order Management & ServiceNow CPQ. This role sits at the intersection of sales, solution architecture, and delivery, working closely with enterprise clients to design scalable solutions that transform complex quoting and order orchestration processes. The ideal candidate is both technically strong and client-facing, able to translate complex business requirements into solution architectures, compelling demos, and well-defined implementation scopes. As a Lead CPQ Solution Engineer, you will play a critical role in supporting pre-sales engagements and shaping solution delivery by designing scalable architectures for CPQ and order orchestration. You will collaborate with sales, delivery teams, and platform partners to develop compelling solution narratives, accurate project estimates, and technically sound implementation plans. This role requires deep knowledge of CPQ systems, strong consulting skills, and the ability to communicate complex solutions clearly to both business and technical stakeholders. The position is remote but can require travel for partner enablement, client workshops, and industry events up to (2) times per month. This typically averages out to once a month over the course of the year. Responsibilities - Lead discovery sessions with prospective clients to understand business processes, quoting requirements, pricing models, and order orchestration needs. - Develop accurate project estimates including timelines, resource plans, and budget expectations. - Translate client requirements into clear functional designs and technical solution architectures. - Design and deliver tailored product demonstrations that highlight the value of Logik.ai and ServiceNow Sales and Order Management, & ServiceNow CPQ solutions. - Collaborate with sales teams to craft compelling solution narratives and presentations aligned to specific industries and use cases. - Serve as the primary technical advisor during the sales cycle, addressing customer questions and guiding solution decisions. - Support the development of proposals and Statements of Work with detailed scope definitions, assumptions, and implementation approaches. - Conduct technical workshops, architecture sessions, and solution deep dives with prospects and clients. - Ensure smooth handoff from presales to delivery by documenting requirements, solution designs, and project scope. - Participate in project kickoff sessions to align delivery teams on client expectations and solution architecture. - Provide ongoing advisory support to delivery teams and project leadership when needed. Qualifications - 7+ years of experience implementing or architecting CPQ, order management, or enterprise commerce solutions. - Hands-on experience with ServiceNow CPQ (Logik.ai) or ServiceNow Sales and Order Management strongly preferred. - Experience designing complex pricing models, product configuration logic, and quote-to-cash workflows. - Strong understanding of enterprise architecture concepts including integrations, APIs, and system orchestration. - Experience supporting enterprise pre-sales cycles including demos, solution architecture, and proposal development. - Ability to translate complex technical concepts into clear business value for executive and technical stakeholders. - Excellent communication, facilitation, and presentation skills. - Experience working with cross-functional teams including sales, delivery, finance, and product teams. Preferred Experience - Experience with enterprise platforms such as Salesforce, ServiceNow, or other CPQ ecosystems. - Familiarity with enterprise lead-to-cash processes and order orchestration frameworks. - Experience working in consulting or professional services environments. - Certifications in ServiceNow or relevant partner platforms. Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title