• Responsible for the installation, fault diagnosis and repair of Videojet systems • Support customers in optimizing and modernizing their production processes • Work in diverse production environments and with a variety of technologies • Travel from your home to production sites within your region

• Establish and maintain long term relationships with assigned Nielsen Families/Households • Installing Nielsen measurement equipment in newly assigned Nielsen Families/Households

• Deliver first-line troubleshooting, maintenance, and installations. • Execute complex service tasks using diagnostics and established procedures to ensure product reliability. • Ensure first-visit resolution through preparation, diagnose issues, prepare clear action plans, and organize necessary parts before onsite visits to maximize first-visit fix rates and customer satisfaction. • Accurate documentation and time/parts tracking, record all service activities, diagnostics, test procedures, case status, customer interaction time, parts consumption, returns, and failures in real time for transparency and accountability. • Handle escalations and share technical expertise, actively address customer complaints and escalations, provide technical guidance to the team, and recommend cost-effective repairs to minimize downtime. • Support growth and continuous improvement, identify lead generation opportunities and value-added services during visits, and continuously seek service delivery improvements to uphold high standards.

• Identify faults, repair, test and modify actuators in the field • Carry out planned and preventative maintenance • Perform mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts • Complete accurate and technical site visit reports for each job • Work independently and as part of a National team of Field Service Technicians providing prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.