• Manage and complete assigned service requests according to scheduled priorities • Maintain accurate and timely time entries and service notes • Document progress, next steps, and outcomes clearly to enable seamless collaboration • Escalate issues appropriately in line with established processes • Identify opportunities for hardware refreshes and technology improvements • Monitor and verify backup success across managed environments • Ensure patching activities are completed and issues are resolved promptly • Maintain device security through vulnerability remediation and patch management • Support ongoing system health and operational reliability • Respond to monitoring alerts and escalate incidents as required • Investigate and resolve infrastructure and system issues • Maintain and improve monitoring configurations to ensure effective coverage • Leverage tools such as Microsoft Intune to improve consistency and efficiency • Identify opportunities to automate repetitive tasks and reduce manual effort • Contribute ideas that enhance service delivery and operational performance • Communicate proactively with customers throughout the lifecycle of service requests • Provide clear updates via phone, email, and collaboration channels • Educate customers on technology best practices and support processes • Deliver a professional and customer-focused support experience • Coordinate with vendors and external partners to support client outcomes • Communicate progress and technical requirements effectively • Promote adherence to established operational and change management processes • Build and maintain positive working relationships with external stakeholders • Participate in change management activities and approvals • Complete required change documentation and reviews • Support change implementation while minimising risk and service disruption • Ensure all changes follow established governance processes • Collaborate closely with technical leadership and team members • Provide regular updates on ticket progress and project activities • Share knowledge, ideas, and recommendations for improvement • Contribute positively to team discussions and operational planning • Maintain accurate and up-to-date technical documentation • Create documentation for new systems, processes, and solutions • Develop user guides and knowledge base resources for repeatable tasks • Ensure documentation standards are consistently upheld

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. • Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction. • Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. • Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction. • Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

Role Description We are seeking a highly motivated Field Application Engineer (FAE) to support strategic accounts across the Central or Eastern U.S. territory. This role sits at the intersection of sales strategy and technical expertise, driving system-level engagements, design wins, and long-term business growth. The ideal candidate is not just technically strong, but sales-minded, with the ability to understand customer roadmaps, influence decision-making, and position differentiated solutions within complex systems. This role requires regular travel (1–3 trips per month) to engage customers, build relationships, and drive opportunities forward. Key Responsibilities - Drive design wins and revenue growth within assigned accounts by aligning technical solutions with customer business strategies. - Lead system-level selling initiatives, owning block diagrams and identifying opportunities across the full solution stack. - Partner closely with sales to develop account strategies, penetration plans, and competitive positioning. - Conduct customer visits, executive-level discussions, and technical presentations to articulate value propositions. - Identify and qualify opportunities, building and managing a strong design funnel with clear conversion milestones. - Translate customer requirements into actionable insights for product lines and influence roadmap direction. - Provide technical leadership in sales campaigns, including demos, solution architecture, and competitive displacement strategies. - Build deep relationships with engineering, sourcing, and executive stakeholders at customer accounts. - Enable internal teams and partners through training, positioning, and application knowledge sharing. Qualifications - Sales-oriented FAE mindset: strong interest in business strategy, not just technical support. - Proven ability in system selling (not component-level only). - Strong commercial acumen—understands pricing, positioning, and competitive dynamics. - Bachelor’s degree in Electrical Engineering (MSEE preferred) or related field. - 3+ years in FAE, design engineering, or technical sales roles. - Experience in power electronics, semiconductors, or system-level architectures. - Demonstrated ability to influence customer decisions and drive design-ins. - Strong understanding of account strategy and multi-stakeholder selling. - Excellent communication and presentation skills. Preferred Traits - Background supporting industrial, automotive, or power applications. - Experience working with cross-functional global teams (sales, product, marketing). - Entrepreneurial mindset: self-starter, results-driven, thrives in ambiguity. Travel Requirements - Regular customer engagement required. - Typically 1 trip per month, with flexibility up to 2–3 trips/month depending on business needs. Company Description