Healthmap Solutions is a kidney population health management company accredited by the National Committee for Quality Assurance (NCQA). The organization uses ad
Member Engagement Specialist
Location
PST (UTC-8) + 1 moreAll locations: PST (UTC-8) | MST (UTC-7)
Posted
6 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Member Engagement Specialist
Healthmap Solutions
Role Description The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program. - Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment. - Build rapport and trust with members through active listening, empathy, and tailored communication. - Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation. - Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program and drive Healthmap culture through all communications channels. - Follow federal, state and local regulations such as but not limited to HIPAA, security and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance. - Collaborate with internal teams to share feedback and continuously improve outreach strategies, documenting and diffusing concerns to leadership where applicable. - Perform other duties as assigned. Qualifications - High school diploma or equivalent is required; College coursework or degree preferred. - 2 years of experience in sales, customer service, or a related field required; Background in healthcare, wellness, or population health management is preferred. - Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred. - Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs. - Flexibility to work evenings, weekends, or adjusted schedules to maximize member outreach opportunities is preferred. - Bilingual English/Spanish fluency preferred. Requirements - Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences. - Strong persuasive and negotiation abilities with a focus on understanding individual member needs. - Confidence in overcoming objections and barriers to enrollment while treating all members with respect, compassion, and empathy. - Excellent organizational skills and attention to detail to manage multiple tasks and member records. - Ability to thrive in a performance-driven environment. - A growth mindset with a willingness to learn and adapt to new strategies and tools. Benefits - Limited Travel, Scheduled per needs of the business.
Related Guides
Related Categories
Related Job Pages
More Communications Jobs
• Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery. • Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards. • Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications. • Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality. Partner with global teams to localize and manage content at scale. • Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively. • Contribute requirements and operational feedback to inform the development of scalable features that align with business goals. Support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support. • Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives. • Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs. • Share and suggest emerging tools and contribute ideas to improve channel operations to expand our impact on the host community. • Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment.
Senior Manager, Strategic Communications & PR
Government Executive Media Group LLCGovExec’s data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies.
Role Description GovExec is seeking a strategic, proactive, and collaborative communications professional to support the company’s growing external visibility, executive positioning, and market presence across the public sector ecosystem. This role will support integrated communications and public relations efforts that elevate GovExec’s authority across media, intelligence, events, research, and engagement offerings. The ideal candidate is a strong communicator and operator - capable of helping shape narratives, supporting media relationships, identifying thought leadership opportunities, and partnering cross-functionally to amplify key company initiatives. This position will work closely with executive leadership, marketing, editorial, events, research, and sales teams to help strengthen GovExec’s market positioning and drive meaningful external visibility across the government, technology, defense, and public sector landscape. Responsibilities - Strategic Communications & Executive Positioning - Support execution of GovExec’s external communications and public relations strategy across corporate initiatives, flagship events, research, and major market priorities. - Assist with executive positioning efforts, including media engagement, speaking opportunities, messaging development, and thought leadership initiatives. - Help develop messaging and narrative frameworks aligned to GovExec’s evolving brand positioning and growth priorities. - Support preparation of executive talking points, presentations, interviews, and external appearances. - Media Relations & External Visibility - Assist in proactive media outreach efforts to increase GovExec’s visibility across public sector, government technology, defense, AI, business, and industry media. - Help cultivate relationships with reporters, editors, podcast hosts, conference organizers, and industry influencers. - Identify timely media opportunities tied to market trends, research insights, company initiatives, and executive perspectives. - Coordinate media interviews, contributed content opportunities, speaking engagements, and awards submissions. - Support reactive media requests and external inquiries as needed. - Corporate Communications & Market Positioning - Partner cross-functionally with marketing, editorial, research, product, sales, and events teams to align communications strategies and amplify key initiatives. - Support communications planning for major announcements, launches, partnerships, acquisitions, and strategic company initiatives. - Assist in developing messaging for flagship events, research releases, integrated marketing campaigns, and corporate communications efforts. - Help ensure consistency across external messaging and public-facing materials. - Crisis & Issues Management - Support communications planning and messaging for sensitive or high-visibility situations as needed. - Assist in coordinating reactive communications responses when required. - Analytics & Performance - Track and report on earned media, executive visibility, speaking opportunities, and overall communications performance. - Monitor media and industry trends to identify emerging opportunities and inform communications strategy. Qualifications - 4 to 7+ years of experience in public relations, strategic communications, media relations, or executive communications, either in-house or at an agency. - Experience supporting B2B, media, technology, government, defense, or public sector organizations preferred. - Experience supporting proactive media outreach and executive visibility initiatives. - Strong writing, editing, messaging, and verbal communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Collaborative mindset with strong cross-functional communication skills. - Experience supporting announcements, thought leadership, and communications initiatives. - Bachelor’s degree or equivalent professional experience required. Preferred Experience - Knowledge of the public sector, government technology, GovCon, defense, or federal market landscape. - Experience supporting executive social media and LinkedIn thought leadership. - Familiarity with integrated marketing, events, research, and content-driven communications strategies. Benefits - Medical, dental, and vision insurance plans. - 401(k) retirement plan with company match. - Open time off policy. - Twelve weeks paid parental leave. - Supportive, collaborative teams. - Unique opportunity to help government officials from a private sector company. - Expansive learning and development opportunities. Company Description GovExec’s data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies. Our strategic sales enablement and intent-based marketing solutions accelerate revenue growth to fuel market success. The platform is powered by the largest and most sophisticated database in the public sector, GovExec’s platform reaches 3.3 million government influencers each month and provides its marketing clients with a significant competitive advantage in driving higher conversion and growth.
Director, Communications
CMMBCMMB is committed to fair and equitable compensation practices. The salary target range for this role for candidates in New York is $240,000 – $260,000. Actual compensation packages are based on several factors unique to each candidate. At CMMB, we embrace diversity and demonstrate compassion towards all people—it is one of our core values. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Role Description The Communications Department is responsible for creating and implementing the success of CMMB’s marketing, communications (external and internal), and brand efforts to ensure that CMMB is recognized nationally and internationally, to generate and optimize revenue, and to develop and market impactful programs that achieve CMMB’s mission, vision, and strategic plan. The Director of Communications will lead a team that designs, creates, and executes communications strategies and plans that promote CMMB’s messaging and brand, and showcase the impact of its work to internal and external audiences. They will manage and lead multi-channel promotional strategies and integrated campaigns that tell the CMMB story, drive engagement, and fundraising efforts. The position requires strategic thinking, leadership, innovative ideas, exceptional writing and editing skills, and the ability to convey complex ideas clearly through consistent messaging and storytelling. Responsibilities - Branding - Continue to refine the brand voice and maintain brand integrity; ensure the consistency of CMMB messaging and tone of voice among internal and external stakeholder groups and across platforms. - Develop, lead, and execute the organization’s advertising campaigns, including digital ad promotions, to increase brand awareness. Track, measure, and report on the impact of the advertising strategy. - Create and distribute branded templates for presentations, websites, reports, merchandise, and other materials to global staff and volunteers. - Strategy and Planning - Develop, guide, and execute the communications strategy and the annual communications plan to advance CMMB’s strategic goals and brand identity. - Work closely with the Strategy, Marketing, and Global Communications teams to coordinate these efforts. - Create and implement compelling campaigns and special initiatives with emotive and motivating stories and materials to strengthen CMMB’s brand, advocacy, thought leadership, and fundraising efforts. - Form strong relationships with staff in country offices, affiliate offices, Access to Medicines program/NCDI partners, donee recipients, corporate and other partners in the network; collaborate with communications leads to develop and implement integrated communications strategies across the globe. - Collaborate with members of the Development team on communications strategy for donor cultivation, acquisition, engagement, and retention, including marketing, major gifts, grants, and planned giving. - Support the creation of compelling campaigns across all channels to reach new audiences, increase the number of supporters, and build loyalty. Work with the team to coordinate campaign and content implementation across channels and segments. - Media Relations and Thought Leadership - Author key messages, talking points, and positioning statements; train senior leaders, staff, and volunteers on organizational messaging. - Provide leadership to the team, coordinating and researching opportunities for author and co-authorship of white papers, book chapters, op/eds, and other opportunities, as relevant. - Identify conferences, forums, or other events where CMMB leadership and experts can speak to the organization’s work, issues, or campaigns. Oversee the development of global collateral and promotional materials, supporting CMMB’s presence at conferences, meetings, and events. - Build and strengthen relationships with journalists, with an emphasis on reaching new audiences. - Collaborate with program experts, country leadership, and Executive Team members to develop an advocacy and thought leadership communications strategy that aligns with the organization’s brand and mission. - Digital Communications - Provide leadership and strategic direction to evolve and refresh the website. - Oversee content and design updates to the website, with input across departments. - Provide direction on donor experience and fundraising campaigns across the website. - Support the website updates and hosting for CMMB’s five country offices and affiliates. - Advise on a global social media and content strategy and plan to increase CMMB visibility and engagement among different audiences and across channels. - Management - Recruit, develop, manage, and retain talent within the communications team. - Supervise three direct reports, as well as interns and volunteers, as needed. - Oversee the team that is responsible for content creation and digital communications to make sure messaging aligns with the brand. - Effectively communicate organizational priorities, strategic direction, and results with direct reports for continued commitment and active engagement. - Assess and improve the processes and systems within the department to maximize the effectiveness and efficiency of staff time. - Develop a measurement and evaluation plan to assess the impact of the department’s work and to help inform strategy. - Provide direction, performance goals, and regular feedback to ensure department goals and targets are met. - Select and manage agencies, consultants, and vendors. - Develop and manage a budget to support the department’s plan. Qualifications - Bachelor’s degree in communications, English, Journalism, Marketing, Public Relations or a similar field. Master’s degree preferred. - 10+ years of well-rounded professional experience in branding and communications, preferably with an international non-profit organization. - Minimum of 5 years of progressive leadership and management experience required. - Strong project management, interpersonal, organizational, and communication skills. - Experience developing and implementing communications strategies. - Passion for storytelling. - Practical knowledge and hands-on experience with content management systems, graphic design programs, media and social media monitoring databases, and project management software; understand trends in digital and social media; deep knowledge of marketing copywriting, compliance, and trends across various forms of media. - Strategic skills and the ability to translate these skills into operational plans, ensuring we have a competitive advantage and ensure best practices. - Highly collaborative style; commitment to work jointly with the following stakeholder groups: staff, board members, volunteers, donors, program participants, vendors, and other supporters. - Self-starter, able to work independently, and entrepreneurial; enjoys creating and launching new initiatives. - Ability to travel locally and internationally 10% – 20% of the time. - Excellent interpersonal skills and proficiency in English (oral and written; French and Spanish a plus). - Proficiency in Microsoft Office and other technology systems. - Must be authorized to work in the United States. - Comfortable working for a faith-based organization. - Able to demonstrate CMMB’s core values in action: Collaboration, Love, Excellence, Accountability, and Respect. Requirements - CMMB is committed to fair and equitable compensation practices. - The pay for this role starts at $115,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. - This may be different in other locations due to differences in the cost of labor. Benefits - CMMB is committed to fostering an inclusive and accessible experience for all job seekers. - If reasonable accommodation is needed, you may contact us at pcc@cmmb.org .
Communications Coordinator
Digital Research Alliance of CanadaThe Alliance is strongly committed to equity and inclusion within the community and encourages applications from all qualified candidates, including women, members of racialized groups, people of colour, persons with disabilities, and Indigenous and 2SLGBTQIA+ identified people. Please apply here: Careers at the Alliance!
Role Description The Communications Coordinator provides administrative and operational support to the communications and marketing function. This role supports the planning, coordination, execution, and monitoring of day-to-day communications activities, including: - Content scheduling - Social media tracking - Translation coordination - Media monitoring - Internal communications support The role requires strong attention to detail, the ability to manage multiple priorities, and comfort working in a fast-paced environment with shifting timelines and competing demands. The Communications Coordinator reports to the Director, Communications and Marketing. Responsibilities - Communications Planning, Coordination and Operations - Develop and maintain the communications planning calendar, including editorial and campaign scheduling. - Track communications activities and support updates to timelines and deliverables to help support coordination of day-to-day communications workflows. - Monitor the communications inbox and route incoming requests to appropriate team members. - Maintain and organize communications SharePoint folders and internal resources. - Support branding requests by providing approved assets, templates, and guidance. - Content Development and Production Support - Provide editing, proofreading, and formatting support for communications materials. - Support the development of written content for internal and external communications. - Develop basic graphics and visual materials to support campaigns and communications initiatives. - Ensure consistency with Alliance brand and tone guidelines. - Support updates to website content in coordination with the Communications Specialist(s). - Assist with posting, editing, and maintaining digital content across platforms. - Social Media and Monitoring - Support the development and maintenance of the social media planning and tracking calendar. - Monitor social media activity and support scheduling and content coordination. - Track and report monthly social media performance metrics. - Monitor media coverage using Meltwater and prepare regular media monitoring reports. - Flag relevant media coverage and escalate when appropriate. - Translation and Language Support - Track translation requests and coordinate with external translators to ensure timely delivery. - Support the input of translation content into translation tools (e.g., Trados). - Maintain and update an internal English and French communications lexicon. - Communications Evaluation and Reporting - Support collection and organization of communications metrics and performance data. - Assist in the development of dashboards and reporting materials. - Contribute to evaluation activities across communications channels and campaigns. Qualifications - Post-secondary degree in Communications, Public Relations, Marketing, or a related field. - Three years of relevant experience in communications, marketing, digital media, or administrative communications support. - Experience with social media coordination, content support, writing, and editing. - Bilingualism in English and French is strongly preferred. - Strong organizational and coordination skills with the ability to manage multiple priorities. - Basic understanding of content management systems and digital tools (e.g., SharePoint, social media scheduling tools). - Experience working with graphic design tools (Canva, Adobe and other). - Familiarity with digital email marketing platforms – Mailchimp or other. - Experience with media monitoring tools (Meltwater or other). - Attention to detail and accuracy in written communications and reporting. - Familiarity with social media platforms and basic analytics. - Ability to work collaboratively in a team environment and respond to shifting priorities. - Strong ability to prioritize work and manage competing and shifting deadlines from multiple internal stakeholders. Benefits - Health and Dental Coverage - Long-Term Disability and Life Insurance - Flexible Spending Account - Wellness Spending Account - Mental Health & Wellness Supports (via Employee Family Assistance Program) - Defined Benefit Pension Plan - Paid Time Off Including Additional Time Off in December - Remote-First Work Environment - Home Office Support - Professional Development Opportunities - Inclusive and Collaborative Work Environment

