• Manage virtual and in-person ABAT cohort setup and participant communications • Support participant queries through the ABAT Support mailbox • Coordinate availability and cohort scheduling with partner Subject Matter Experts (SMEs) • Conduct follow-up with customers for stories and evidence post-ABAT

• Provide end-to-end program management for all tasks specified in the PWS. • Deliver oversight for all technical approaches, ensuring alignment with performance and schedule requirements. • Manage key project dependencies, resource needs, and integration points across multiple platforms and systems. • Oversee quality control activities to ensure all deliverables meet government standards. • Provide implementation supervision and validation of solutions involving: OpenText (Content Server and AppWorks), Box.com, Salesforce platforms. • Coordinate with cross-functional technical staff to ensure seamless system operation and integration. • Provide structured and timely reporting, including Weekly Status Updates.

• Organize and manage transformational multi-track projects and program of multiple projects, particularly around the company's SaaS and Managed Services offering • Provide leadership, purpose, direction, and motivation to the team on key projects and program • Provide proactive recommendations and uses prior experience to recommend opportunities to resolve challenges that arise over the course of the project • Develop long-term relationships with clients, key executives, and stakeholders • Provide daily operational support, responding to and resolving client requests and inquiries within the project or program • Ensure effective issue management and risk management • Act as a liaison between client and internal teams to successfully deliver timely solutions • Provide regular project and / or program reporting to client stakeholders as well as management • Collaborate across multiple in-house and client teams to ensure coordinated understanding, execution, and delivery • Assist the Sales and Pre-Sales teams to drive and manage the evaluation phase of the sales process

• Lead and oversee multiple projects within the program to ensure alignment with organizational goals and strategic objectives • Develop program plans, including scope, timelines, resource allocation, budgets, and success metrics • Coordinate and support project managers, providing guidance, removing roadblocks, and ensuring consistent communication and execution across all workstreams • Monitor program performance, track milestones, and produce clear progress reports for senior leadership and key stakeholders • Identify, assess, and mitigate risks, issues, and dependencies that may impact program delivery • Manage program budgets, track expenditures, and ensure financial accountability and alignment with approved funding • Facilitate cross-functional collaboration between internal teams, vendors, and external partners • Establish and maintain strong stakeholder relationships, ensuring transparent communication and expectation management • Drive continual process improvement, implementing best practices for program execution, documentation, and governance • Ensure compliance with organizational policies, regulatory requirements, and contractual obligations • Support change management initiatives, including training, communication, and adoption strategies for new processes or systems • Present program updates to executive leadership, steering committees, and other governing bodies • Ensure deliverables meet quality standards and that outcomes achieve the intended business value