Role Description O time de Collections (Cobrança For Rent) atua no coração da sustentabilidade financeira do ecossistema do QuintoAndar. Somos responsáveis pela gestão da régua inicial de cobrança para proprietários e inquilinos, focando especificamente no primeiro boleto em atraso (FPD e PP). Por ser uma célula de contato inicial logo após o vencimento, nossa atuação exige um equilíbrio perfeito entre firmeza na negociação e um tato extremamente refinado no relacionamento, garantindo a recuperação dos valores sem gerar atritos desnecessários com os nossos clientes. Responsibilities - Realizar atendimento e negociação com clientes inadimplentes através de canais ativos e receptivos. - Executar o acompanhamento de acordos financeiros e garantir a atualização precisa do histórico nos sistemas internos. - Analisar casos específicos para identificar oportunidades de flexibilização que facilitem a recuperação do crédito. - Atuar com foco constante na experiência do cliente, minimizando o impacto negativo inerente ao processo de cobrança. - Cumprir com rigor as metas operacionais diárias e os indicadores de performance da carteira. Qualifications - Excelente expressão verbal e escrita; perfil articulado, dinâmico e resolutivo (não introspectivo). - Capacidade comprovada de negociação e argumentação rápida. - Foco em resultados e facilidade para trabalhar sob a pressão de metas e indicadores operacionais. - Forte senso de organização e capacidade analítica básica para gerir o dia a dia da carteira. - Domínio básico de informática/sistemas operacionais e Pacote Office. Requirements - Experiência prévia em operações de telemarketing ativo, SAC ou cobrança. - Conhecimento em análise de indicadores de telefonia/cobrança. - Familiaridade com ferramentas de CRM e discadores automáticos. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids

Title: Collections Representative Location: Chelmsford Massachusetts Work Type: Hybrid, Full Time Job ID: 2362259 Job Description: This position follows a hybrid schedule with 2 in-office days per week. Our office is located at 228 Billerica Rd, Chelmsford, MA 01824. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite. Primary Responsibilities: - Answers phone calls in a high volume call center environment, fielding calls from patients, insurance carriers, attorneys, and third-party agents, practice staff and clinicians. Maintains composure and professional communications with difficult patients and insurers during financial collection discussions - Works toward monthly goals of customer service standards and patient financial collections - Investigates and resolves billing problems using various data and reference material on hand including computer reports, explanation of benefit material, phone inquires and web-site pages - Researches the non-payment of outstanding balances in a timely and accurate manner. This includes patients, insurance companies, or other third party liability, with focus on self-pay. Resolve, update and resubmit to insurer as appropriate. This includes working, processing and completing monthly assignments for all accounts - Initiates actions in attempt to collect outstanding patient balances such as contacting patients directly, negotiating payment arrangements and settlements, writing and sending letters and/or final notices and referring patients to third party agency for further collection actions - Initiates contact to patients for any missing or erroneous demographic and insurance information, update and process as necessary - Collects and processes patient payments, entering credit card payments into online tool and may perform posting payments into billing system for certain accounts - May review and process patient refunds in response to patient overpayments and patient accounts that have overpayments and bad debt - Handles and processes bankruptcy notifications and claims - Provides billing statements for various requests including third party agencies including medical expense verifications and health care reimbursement accounts - Responds to patient billing inquiries sent via public web-site or e-mail - Perform investigation using available sources of information to locate updated address/contact information on returned patient billing statements - Performs other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of experience working with third party billing practices - Knowledge of medical terminology - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: - Experience with physician's billing - Knowledge of ICD-10, CPT-4 and HCPCS coding Telecommuting Requirements: - Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA 01824. - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Proven outstanding customer service and excellent communication skills are necessary to interact with third party agents and patients both verbally and in writing - Proven ability to work in a fast paced environment and flexibility in adapting to changes in policies, regulations and procedures - Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications - Proven to perform all job functions in compliance with applicable federal, state, local and company policies and procedures. - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Title: Manager of Patient Financial Services Collections Location: Philadelphia, PA, United States Category Business Professionals Job Id 1024861 Job Type Full time Job Description: SHIFT: Day (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview Reporting to the Director of Patient Financial Services, the Manager of Patient Financial Services plays a key leadership role in overseeing collection operations for both the hospital and CHOP physician practices. This position is responsible for driving strong financial outcomes by ensuring effective, compliant, and efficient patient financial services processes. The Manager leads a team focused primarily on commercial payors-including Blue Cross, Aetna, and Cigna-as well as government payors such as TRICARE and Medicare. This role provides direct oversight of 2 Supervisors, 1 Team Lead, 2 Specialists, and an additional team of approximately 12 staff members, fostering a high-performing and accountable work environment. The Manager will stay current on payer contracts, regulatory changes, and industry trends that impact reimbursement, leveraging this knowledge to optimize collections performance. This leader will proactively identify, analyze, and resolve payer-related collection issues while driving team engagement and continuous improvement. In close partnership with Patient Access Services and Revenue Integrity teams, the Manager will help ensure seamless, end-to-end revenue cycle processes that enhance operational efficiency and support the organization's financial goals. Why This Role Matters This role is central to the financial health and sustainability of the organization. By ensuring accurate and timely reimbursement, the Manager of Patient Financial Services directly supports the ability to deliver high-quality patient care and invest in innovation. Through strong leadership and cross-functional collaboration, this role helps eliminate barriers in the revenue cycle, ensuring a smooth patient and provider experience while maximizing revenue integrity. The impact of this position extends beyond finance-it helps enable the broader mission of delivering exceptional care to patients and families. What You'll Gain in This Role This is an opportunity to make a meaningful impact while growing your leadership career in a complex and highly collaborative healthcare environment. In this role, you will: - Expand your leadership influence by managing key operations and partnering with senior stakeholders across the revenue cycle - Deepen your expertise in payer strategy, reimbursement, and regulatory trends - Drive measurable impact by improving financial performance and operational efficiency - Strengthen cross-functional collaboration skills through partnerships with Patient Access, Revenue Integrity, and other teams - Build a pathway for career growth within a mission-driven organization dedicated to excellence in patient care - Professional development: Gain a sponsored HFMA (Healthcare Financial Management Association) membership, providing access to industry-leading education, certifications, regulatory updates, networking opportunities, webinars, and best practices to stay at the forefront of healthcare finance and revenue cycle management What you will do - Provide leadership and strategic direction for collection functions. - Monitors performance against cash targets and develops strategies to achieve goal - Develop relationships with payor representatives to help speed resolution to adjudication problems. Follow up with third party payors includes addressing payment delays, under payments and contract set ups. - Collaborates with Patient Access, Registration, Case Management, HIM, Audit & Compliance, Specialty Centers, Family Health Coverage Program and other areas of Patient Financial Services to ensure that revenue cycle flows efficiently and effectively. - Performs other duties as assigned by the Director of Patient Financial Services Collections. Work-Life Balance - Hybrid schedule: Onsite Tuesdays; remote work the remainder of the week - Standard hours: 8:00 AM - 5:00 PM - Flexibility: Occasional onsite presence required for ad hoc meetings or business needs Education Qualifications - Bachelor's Degree Required Experience Qualifications - At least five (5) years work experience in a healthcare billing and Revenue Cycle environment Required - At least three (3) years supervisory experience Required Skills and Abilities - Requires understanding of managed care business processes, data, systems, and applications for claims payment, enrollment, benefit design, product pricing, network and provider contracting, and utilization management. - Must possess strong understanding of insurance billing & reimbursement procedures. - Excellent interpersonal & communication skills, and demonstrated organizational and leadership abilities. - Requires high level of analytical ability, and strong knowledge of system analysis and data gathering techniques. - Ability to work independently towards specific goals and objectives and provide recommendations for improvement. - Strong organizational and multi-tasking skills to apply toward high-priority assignments in order to meet established deadlines - Proficient computing skills, specifically healthcare related billing platforms, MS Office Products. Reporting abilities through business objects, crystal reporting, etc. (EPIC experience preferred). Licenses and Certifications - Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association - within 6 months - Required or - Certified Patient Financial Services Specialist - Hospital Business Institute - within 6 months - Required To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $98,820.00 - $126,000.00 Annually Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. This job is eligible for an incentive program. At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

Title: Collections Supervisor Location: Chelmsford United States Remote Requisition number: 2363620 Job category: Billing Overtime status: Exempt Travel: No Job Description: This position is Remote in MA. If you are located within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA, you will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 3 - 6 months of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: - Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives - Set priorities for the team to ensure task completion and performance goals for the team are achieved - Coordinate work activities of team with other supervisors, managers, and departments - Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand - Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews - Identify and resolve operational problems using defined processes, expertise, and judgment - Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed - Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent working experience - Must be 18 years of age OR older - 4+ years of Customer Service experience - 3+ years of Billing OR Collections experience - Proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, and collections - Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. Telecommuting Requirements: - Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, Massachusetts - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Proficient problem solving approach to quickly assess current state and formulate recommendations - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience - Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.