• Run large-cohort onboarding at scale • Activate and manage distributed talent pools powering AI training + data ops • Build and maintain high-trust enterprise client relationships • Anticipate blockers before they surface — solve with speed and clarity • Drive customer success outcomes across ongoing AI deployments • Publish weekly performance + milestone reports • Host community syncs / engagement rituals to keep operators sharp • Partner with product + engineering to align talent ops with shifting model and client needs • Continuously refine onboarding, QA, and retention systems using data

Role Description This role is responsible for providing subject matter and technical expertise on complex systems and software for assigned business area. Serves as point person for preventing, diagnosing, and resolving issues in areas of expertise. Supports and analyzes complex operations/technical systems and issues in various areas of the enterprise. Provides in-depth analysis and oversight around application system, system optimization and resource utilization to support optimal Operations Service delivery. Maintains service documents and executes performance objectives to ensure service level agreements are met or exceeded within Save A Lot’s Operations Services. - Acts as a subject matter expert for complex systems and/or software that ensure our business remains operational. - Utilizes operations/technical expertise over complex systems and software to address questions, inquiries and concerns surrounding the change control environment, including escalated issues. - Assists with the review of applications, systems or technical services to identify risks, optimize opportunities and makes recommendations to leadership based on findings. - Establishes monitoring processes across system(s) to identify risks, troubleshoot problems, and builds or configures solutions. - Creates data analysis reports, takes proactive steps to identify persistent problems, and makes recommendations to management as needed. - Provides training and work direction for vendor staff augmentation resources. - Investigates incidents to find common, repetitive issues and trends that require software fixes. - Problem management/call reduction - analyzes metrics for call trends and working to help facilitate resolution to chronic issues. - Gathers and analyzes data to develop solutions or alternative methods of proceeding. - Works with Tier 4 or Vendor to package fixes; navigates the change process to implement solutions in Distribution Centers. - Thoroughly investigates incidents escalated by lower level associates; solves, documents and trains other associates on the solution. - Works with IT Delivery Managers on rollouts and store openings and closings. - Ensures new projects and changes have proper support for transitions. Knowledge updates, access granted, and training provided (may provide direct training, create training materials or train the trainer). - Participate in expense/capital planning; annual, period, invoice processing. - Daily work direction for team members in lower levels, input to performance appraisals. - Participate in large/complex scale Project Management activities. - Advanced level of support for complex systems or areas (such as Service Now, SQL Database, Windows Server Admin, Unix Server Admin, Direct Route, Voice Console, Remote Desktop, LogMeIn, Warehouse Management Application). - Documents technical needs using advanced textual, and visual modeling deliverables designed to help Save A Lot meet its strategic objectives. - Responsible for ongoing definition and support of service portfolios, catalog items, functionality and change schedules for each of the technical service application and infrastructure teams. - Facilitates, presents and communicates with large complex groups of individuals representing significant diversity in interest and level of leadership to a common understanding of a solution. - Owns and drives long term solutions to outages and system issues to streamline the technical services provided to the business. - Identifies, evaluates, documents issues and risks, related to technical processes to TS and business unit management, developing and researching mitigation strategies in collaboration with business and TS team members. - Demonstrates an advanced/expert practical understanding of assigned technical area, and their integrations with other systems & software, while analyzing retail industry trends and researching functional best practices to incorporate into company objectives. - Innovates and defines new technical tools along with ways of using and driving usage of toolset. - Manages and promotes continuous process improvement activities throughout the enterprise. - Mentors and teaches relevant community on domains, requirements, tools and capabilities. - Identifies, manages, and tracks business and technical needs objectives throughout the project’s lifecycle. - Acts as an operations/technical subject matter expert in the resolution of outages or high priority incidents. - Provides 24/7 on call support as relevant to the role. Qualifications - Bachelor’s Degree in Computer Science, or a discipline related to assigned business area. - 3-5 years relevant work experience. - Demonstrates effective Operations/Technical system and business function documentation skills. - Ability to coordinate, organize and lead meetings and/or activities. - Ability to manage the project and analysis work of multiple business systems analysts. - Demonstrate advanced facilitation skills with the ability to drive toward common solutions. - Ability to track project status and maintain substantive dialogue with many project managers, both within Operations/Technical Service and the business functional area (project management experience helpful). - Demonstrate advanced interviewing, listening, and observational skills used to identify and define business and technical needs. - Demonstrate advanced mentoring, teaching, and peer guidance skills. - Demonstrate expert analytical and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepancies. - Demonstrates ability to resolve highly complex problems, obtaining advice from key subject matter experts as needed. - Demonstrates the ability to influence or persuade individuals and teams to create alignment and drive outcomes. - Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams. - Knowledge of the assigned business area and clear comprehension of their business objectives, challenges, and ways to use technology to address them. - Must have strong computer skills and be proficient in use of Microsoft Office applications. - Preferred work experience in the basic foundations for project methodology, ITIL and/or other continuous improvement tools. - Strong analytical skills with the ability to ensure adherence to concepts and theories for various projects. - Working knowledge of enterprise-wide technology, equipment, and/or systems. Physical Requirements - Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed. - Most work is performed in a temperature-controlled environment. - Incumbent may sit for long periods of time at a desk or computer terminal. - Incumbent may use calculators, keyboards, telephone and other office equipment in the course of a normal workday. - Stooping, bending, twisting and reaching may be required in completion of job duties. Our Values - Ability to demonstrate, understand and apply our workplace values. - Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome. - Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence. - Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability. - Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect. Benefits - 401K company match up to 4%. - Paid Time Off. - Medical Insurance options including FSA & HSA. - Vision Insurance. - Dental insurance. - Employee Assistance Programs. - Team Member Referral Program. - Tuition Reimbursement. - Wellbeing Program. - Career development opportunities.

Role Description We are seeking a highly experienced and strategic Executive Operations Coordinator to support senior leadership and help drive operational excellence across the organization. This role serves as a trusted partner to the President and Vice President, ensuring priorities are coordinated, commitments are tracked, and leadership initiatives are executed effectively. The successful candidate will bring a proven track record of supporting executive-level leaders, exceptional organizational and analytical capabilities, and the ability to operate with a high degree of professionalism, discretion, and autonomy in a fast-paced environment. What You'll Be Doing in the Role - Manage and coordinate complex calendars for the President and Vice President, ensuring effective prioritization of meetings, commitments, and business objectives. - Organize and facilitate leadership meetings, including scheduling, preparation of materials, documentation of outcomes, and follow-up activities. - Track action items arising from leadership discussions and drive accountability for deliverables across the organization. - Maintain accurate and up-to-date information within Salesforce to support operational effectiveness, forecasting, and reporting. - Prepare pipeline review materials and executive reporting packages for leadership discussions and decision-making. - Follow up with directors and other senior stakeholders to monitor progress on commitments, priorities, and key initiatives. - Develop and maintain executive dashboards to provide visibility into business performance, operational metrics, and strategic priorities. - Support quarterly planning activities, reporting processes, and organizational reviews. - Collaborate with team members to troubleshoot issues, improve existing solutions, and support ongoing AI enablement initiatives. Qualifications - Significant experience supporting C-suite executives, senior leaders, or executive management teams in a complex business environment. - Demonstrated ability to operate as a trusted advisor and partner to senior leadership. - Exceptional organizational, planning, and time-management skills with the ability to manage multiple high-priority initiatives simultaneously. - Strong business acumen and the ability to understand and align with organizational priorities. - Excellent communication and stakeholder management skills, with the confidence to engage effectively at all levels of the organization. - Experience driving follow-through and accountability across leadership teams and business functions. - Advanced proficiency with Salesforce and Microsoft Office applications, particularly Excel and PowerPoint. - Experience developing executive dashboards, reports, and presentation materials for senior leadership audiences. - Strong attention to detail, sound judgment, and a commitment to maintaining confidentiality. - Ability to work independently, anticipate needs, and proactively identify opportunities to improve operational effectiveness. Requirements - Always improving your skills and knowledge: you want to be the best at what you do. - Curious and creative; comfortable taking on new problems and challenges. - A self-starter with the ability to recommend priorities to the project leader. - Comfortable working through problems and figuring things out with minimal supervision. - Great problem-solving skills: thorough and reliable. - Able to work in a team: share knowledge and assist other team members. - A good communicator: able to explain your ideas and recommendations. - Well organized and dependable under pressure: you manage your time effectively. - Energized by our company values! Benefits - A values-driven workplace where people really matter. - Flexible work location support for remote work/work from home. - Competitive salary, retirement savings program, and rewards program. - Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care. - Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days. - Unlimited training.

Role Description Are you looking for an exciting future where each day is different from the next? A position where you can use your personality and customer-focused mindset to create a flawless experience for tenants (renters) and vendors? The Projects Coordinator is someone who will coordinate various projects revolving around Property Management with a focus in Maintenance Coordination. This position communicates directly with tenants, vendors, Clients, and Management. Responsibilities include: - Responding to tenants through the company portal - Communicating with vendors to schedule maintenance requests - Following up at the start and completion of service requests - Communicating directly with Management We are looking for someone who is customer service oriented, loves to problem solve, takes initiative, and takes pride in owning projects from start to finish. This role will tap into their Spanish and English background as you speak with tenants, vendors, business owners, and founders using email, text, and phone. Creating and managing project dashboards with appropriate updates and notes is done daily, so you must be a rockstar organizer to get the most accomplished in your day. Last but not least, this role requires someone who is proactive, excited about helping others, and wants to be a part of something special in building out a company! Qualifications - A minimum of 2 years in a customer-facing role, utilizing multitasking skills - Knowledge of Project Management software (such as ClickUp, Asana, Monday.com, and Microsoft Project, etc.) is a plus - B1/B2 or higher proficiency in English is required Requirements - Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership - Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener - Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc. - Coordinating and managing work orders with vendors and tenants - Comfortable using new technology software and a strong ability to learn different technology platforms - Update the status of repairs in Property Management Software - Answer all emails and acknowledge requests within 24 hours - Take initiative to problem solve when needed - Previous property/hotel management is not required but is helpful Benefits - This is a remote role - You must use your own computer and have reliable internet - Training for all Technology will be completed by the Propertyse Team - Communication will occur through Google Meet/Virtual platform, email, and portal messaging - This is a contract role that does not include benefits - Contracts are completed through Deel and payments are made through Deel in your preferred currency - Working hours will vary but are typically 9a-6p (with a break) - Salary: $800 USD - Work from home - Health Benefits are not provided - Fun and engaged Team