**Key Responsibilities: ** __Inventory Management__ - Oversee inventory operations to maintain accurate stock levels and proper stock rotation - Monitor stock movement and coordinate with suppliers to ensure timely replenishment - Conduct regular inventory audits and reconcile physical vs system records - Maintain and update the inventory management system __Reporting & Analytics__ - Generate regular reports on stock levels, turnover rates, and order fulfilment - Analyse inventory data to identify trends, forecast demand, and optimise product performance - Produce customised reports on sales results, education outcomes, and purchasing for management - Provide actionable insights to improve inventory management and forecasting __Forecasting & Demand Planning__ - Collaborate with sales and operations to anticipate future stock needs - Use sales trends, seasonality, and historical data to inform purchasing decisions __Order & Supplier Administration__ - Process purchase orders and customer orders accurately and efficiently - Communicate with suppliers to coordinate deliveries and resolve discrepancies - Manage order tracking, shipping schedules, and inventory records __Executive & Founder Support__ - Manage the founder's inbox — filtering, prioritising, and flagging items that need attention - Coordinate calendar scheduling, meeting prep, and follow-ups on behalf of the founder - Draft correspondence, prepare briefing notes, and handle ad hoc administrative requests - Track action items, deadlines, and priorities across active projects - Book flights and other logistical travel needs - As the role evolves, take on broader operational and strategic support responsibilities __Cross-Department Collaboration__ - Work closely with management and the sales & education team, providing admin support and surfacing data trends - Support process improvements and documentation as the business scales

• Maintain and strengthen customer relationships, serving as a key field representative and ensuring alignment with client expectations. • Analyze project plans, specifications, and materials for potential conflicts, availability, and efficiency improvements. • Identify cost-saving opportunities while maintaining quality and safety. • Participate in project handoff meetings, providing input on scope, schedule, subcontractors, manpower, and materials. • Review all contract documents, drawings, and schedules to prepare for field execution. • Ensure alignment of subcontractors, equipment, and materials before project mobilization. • Monitor and analyze key project documentation, including lookaheads, daily reports, site inspections, schedules, and KPIs. • Attend monthly leadership reviews to address budget adjustments and lessons learned. • Host and actively participate in monthly PX-FOD coordination meetings, ensuring alignment between field operations and project leadership. • Collaborate closely with Project Executives to align field execution with management strategies, goals, and project requirements. • Track progress, identify potential delays, and implement mitigation strategies. • Conduct FOD audits to verify compliance, performance, safety, and quality across projects. • Oversee timely delivery, storage, calibration, and maintenance of owned and rented equipment; resolve issues that may impact field operations. • Conduct routine site visits to enforce Mullins’ safety policies, site-specific plans, and OSHA requirements.

Role Description 쿠팡이츠를 이용하는 고객과 스토어, 딜리버리 파트너의 문의를 효율적으로 응대할 수 있도록 응대 프로세스와 정책 수립하고 수립된 내용을 고객센터에서 쉽게 이해하고 응대시 참조할 수 있도록 상담지식을 관리합니다. - 상담기준대로 응대가 이루어지고 있는지 고객만족도 평가와 QA평가 등을 통해 점검 후 고객센터로 피드백 하는 역할 수행 - VOC 분석을 통한 비즈니스 프로세스와 시스템에 대한 개선 사항 발굴 - 유관부서와 협업하여 고객 경험 향상 * 본 채용 건은 쿠팡 소속이 아닌 쿠팡이츠의 주문부터 배달까지의 서비스를 총괄 운영하는 자회사 쿠팡이츠서비스 소속임을 알려드립니다. Qualifications - 엑셀 활용 가능 Requirements - 컴퓨터공학 전공자 - SQL/파이썬 가능 Benefits - 3개월 계약직 (입사 후 성과 평가에 따라 연장 및 정규직 전환 검토 가능) - 재택 근무 Company Description 쿠팡이츠서비스(Coupang Eats Services)는 Delivery service에 대한 차별화 전략을 세우고, 쿠팡이츠의 고객, 상점주, 그리고 배달파트너들에게 한층 더 강화된 서비스와 지원을 제공하고 있습니다. - 고객에게 놀라운 고객 경험을 선사 - 상점주에게는 원스톱 서비스 제공 - 여러 분야의 전문가로 구성된 팀 운영 - 고객과 상점주, 배달파트너가 원하는 가치 고민 및 연구 - 새로운 혁신과 패러다임 변화 이끌기

• Support the day-to-day coordination of assigned business unit - tracking project related items, updating projects, and flagging risks to the delivery lead. • Maintain accurate and up-to-date delivery documentation including status trackers, onboarding checklists, meeting notes, and action logs. • Participate in internal business unit reviews, guidance calls, and meetings to discuss new processes. • Monitor business unit project health indicators and escalate concerns proactively to Delivery Leadership. • Support the preparation of delivery reports, dashboards, and weekly updates for Delivery Leadership and business unit stakeholders using tools such as JIRA, Salesforce, D365, and Power BI. • Assist in the onboarding of newly acquired companies — coordinating logistics, scheduling sessions, and preparing documentation to help new teams transition smoothly. • Support stakeholder harmonization activities by preparing materials, tracking integration milestones, and communicating progress updates. • Help acquired team members navigate new tools, systems, and delivery processes during the transition period. • Maintain integration trackers and flag timeline risks or alignment gaps to the delivery lead. • Identify operational gaps or inconsistencies within delivery workflows and bring them to the attention of the team with suggested solutions. • Help document and maintain standard operating procedures (SOPs), process guides, and team knowledge bases to support delivery consistency. • Contribute to continuous improvement initiatives by tracking operational metrics, analyzing trends, and sharing findings with the team. • Support cross-functional collaboration by coordinating between internal teams such as Finance, IT, and Sales on delivery-related activities. • Use JIRA, Salesforce, and Microsoft Dynamics 365 (D365) daily to track delivery activities, manage account data, and support reporting. • Maintain data accuracy across systems — identifying and resolving discrepancies or duplication between platforms. • Build and maintain dashboards or reports in Power BI or similar tools to support team visibility into delivery KPIs and account status. • Adhere to data governance standards and support the team in maintaining tool hygiene across all active accounts. • Review data from JIRA, Salesforce, D365, and other operational systems on a regular cadence to identify trends, anomalies, or patterns that may indicate current or emerging delivery risks. • Synthesize findings from system data into clear, concise summaries and risk reports — providing Delivery Leadership and business unit stakeholders with the detail they need to make informed decisions. • Proactively surface risks — both current and forward-looking — by cross-referencing data across systems and highlighting areas where delivery timelines, data quality, or operational performance may be at risk. • Collaborate with Delivery Leadership to translate risk findings into actionable mitigation steps — tracking the status of open risks and updating stakeholders as situations evolve. • Maintain a risk log and ensure it is kept current — documenting identified risks, their potential impact, assigned owners, and mitigation progress across active accounts and engagements.