Mantra Health

Role Description We are seeking a Part-Time ConnectNow Crisis Line Provider to provide direct services to students utilizing Mantra’s ConnectNow service, an in-the-moment crisis/emotional support line for college students. In this role you will use active listening and solution-focused approaches to collaboratively engage students seeking support with mental health concerns. In cases of high risk, you will assess the situation and recommend appropriate crisis interventions for implementation by individual students, campus staff, and community helpers. This is a W2 part-time non-benefit eligible position. The expected pay for this position is $30/hour. What You’ll Do: - Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis - Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others - Collaborate with students to develop a plan for safety and recommend next steps - Initiate follow-up calls to check on client welfare and encourage service linkage - Maintain clinical documentation, ensuring detailed and accurate logging of user sessions Qualifications - 1+ years experience practicing telehealth, crisis management, or in a call center environment - Training and experience in assessment, crisis intervention, and treatment planning - Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols - Proven ability to work well under pressure while maintaining professionalism and maturity - Ability to exercise excellent independent judgment with minimal direct supervision - Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends Requirements - Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.) - 2+ years of experience practicing mental health counseling and psychotherapy - Ability and interest in picking up extra shifts as needed to cover team member’s PTO Benefits - Potential to shape and lead clinical functions within a mission-driven organization - Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare - Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults

• Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc. • Utilize our advanced collaboration portal to connect with students, providing them with the support they need. • Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care. • Maintain timely and precise records of all clinical interactions to ensure continuity of care. • Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision. • Collaborate with leadership during critical patient scenarios to ensure the best outcomes. • Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills.

• Own and execute (a reduced) quota: Run a full end-to-end sales cycle in the higher-education market, from outbound and discovery through close and handoff, building deep product fluency and buyer insight. • Drive pipeline hygiene and forecasting: Lead weekly pipeline reviews, ensure strong CRM discipline, improve deal velocity, and deliver accurate forecasts with clear risk and next steps. • Coach and develop the team (player-coach): Provide structured opportunity inspections, feedback, and enablement that raises rep performance while you are actively selling. • Build durable operating rhythms: Establish and scale the team’s daily and weekly processes, accountability practices, and cross-functional alignment with Marketing, Product, and Revenue leadership. • Use AI to increase selling and coaching effectiveness: Leverage Gong and Salesforce AI insights to summarize calls, flag deal risks, capture coaching moments, and reduce manual admin so the team spends more time on high-quality prospecting and deal execution.

Start Date: Flexible Schedule: Shift-based. Hourly. We are looking to fill the following open schedule with the option to pick up other shifts as and when they become available: Available shift times (in EST): - Mondays:1 pm to 7 pm - Mondays Overnight Primary: 12 am - 8 am - Tuesdays Overnight Primary: 12 am - 8 am Company Overview: At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students. Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school. From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work. Opportunity for Impact: We are seeking a Part-Time ConnectNow Crisis Line Provider to provide direct services to students utilizing Mantra’s ConnectNow service, an in-the-moment crisis/emotional support line for college students. In this role you will use active listening and solution-focused approaches to collaboratively engage students seeking support with mental health concerns. In cases of high risk, you will assess the situation and recommend appropriate crisis interventions for implementation by individual students, campus staff, and community helpers. We’re excited to meet folks of all backgrounds who are inspired about our mission to solve the mental health crisis for young adults. This is a W2 part-time non-benefit eligible position. The expected pay for this position is $30/hour. Overnight on-call is a $120 flat rate for primary call and $65 flat rate for secondary. What You’ll Do: - Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis - Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others. - Collaborate with students to develop a plan for safety and recommend next steps. - Initiate follow-up calls to check on client welfare and encourage service linkage. - Maintain clinical documentation, ensuring detailed and accurate logging of user sessions. Who You Are: - 1+ years experience practicing telehealth, crisis management, or in a call center environment - Training and experience in assessment, crisis intervention, and treatment planning - Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols - Proven ability to work well under pressure while maintaining professionalism and maturity - Ability to exercise excellent independent judgment with minimal direct supervision - Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends And the following would be nice - Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.) - 2+ years of experience practicing mental health counseling and psychotherapy - Ability and interest in picking up extra shifts as needed to cover team member’s PTO Why Choose Mantra: - Potential to shape and lead clinical functions within a mission-driven organization. - Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare. - Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults. If you have any questions about this role, please feel free to email us at recruiting@mantrahealth.com. Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click here to learn more.

• Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards. • Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process. • Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care. • Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR). • Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution. • Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources. • Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes. • Participate in training sessions and team meetings to enhance knowledge and skills.

• Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc. • Utilize our advanced collaboration portal to connect with students, providing them with the support they need. • Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care. • Maintain timely and precise records of all clinical interactions to ensure continuity of care. • Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision. • Collaborate with leadership during critical patient scenarios to ensure the best outcomes. • Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills.

• Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc. • Utilize our advanced collaboration portal to connect with students, providing them with the support they need. • Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care. • Maintain timely and precise records of all clinical interactions to ensure continuity of care. • Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision. • Collaborate with leadership during critical patient scenarios to ensure the best outcomes. • Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking independently NY licensed 1099 therapists to provide virtual therapy to college students. This is a fully remote position within the US. We are eager to welcome candidates from diverse backgrounds who share our commitment to making mental health care accessible and affordable for students across the United States. - Minimum 8 hours of commitment requested. - Ability to flex up and down depending on student volumes. - Summer hours are available but not required. Qualifications - Hold active independent clinical licensure (LCSW, LMFT, LPC, LMHC) in NY. - Multi-state licensure is an added advantage as we operate in all 50 states. - Ability to conduct thorough biopsychosocial intakes with clear diagnostic assessments. - Skillfully combine conceptual insights with appropriate treatment plans. - Adept at treating a diverse cohort of students with respect and understanding. - Identify and manage escalating risk scenarios effectively. - Equipped with a laptop/desktop computer with quality video camera and a stable internet connection to facilitate virtual therapy. Requirements - Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc. - Utilize our advanced collaboration portal to connect with students, providing them with the support they need. - Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care. - Maintain timely and precise records of all clinical interactions to ensure continuity of care. - Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision. - Collaborate with leadership during critical patient scenarios to ensure the best outcomes. - Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills. Benefits - Flexible Schedule: Set your own hours, and enjoy the benefits of 100% remote work. - Growth Opportunities: Take advantage of our cross-licensing sponsorship to expand your professional credentials. - Protected Practice: Benefit from company-sponsored malpractice insurance to ensure your practice is safeguarded. - Collaborative Environment: Opt-in for clinical consultations and relish the support of our embedded administrative team. - College Population: Work with highly motivated college students to make an impact during the most pivotal periods of their lives.

• Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc. • Utilize our advanced collaboration portal to connect with students, providing them with the support they need. • Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care. • Maintain timely and precise records of all clinical interactions to ensure continuity of care. • Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision. • Collaborate with leadership during critical patient scenarios to ensure the best outcomes. • Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills.

• Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc. • Utilize our advanced collaboration portal to connect with students, providing them with the support they need. • Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care. • Maintain timely and precise records of all clinical interactions to ensure continuity of care. • Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision. • Collaborate with leadership during critical patient scenarios to ensure the best outcomes. • Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills.